When our beloved Schnickers was diagnosed with an inoperable tumor in her spine and had to suddenly be put down we were absolutely devastated. We didn't know what to do or where to turn. We didn't want to just leave her at the vet or with one of the other services with a low rating. When she was alive we hardly left her out of our sight. She was one of the family. After reading reviews online we knew we couldn't trust her with anyone but Terry. He is not a high pressure salesman and he has a very humble facility. However, he is a man of the utmost integrity with an incredible heart. He provides a service to people who are hurting and don't know where to turn or who to trust. I cannot say enough about Terry. He worked around our schedule, let us wait during the process and leave with Schnickers. Terry helped make our loss a little less painful. Thank you, Terry.
We recently lost our baby boy Charlie, he had been sick for a while and knew his time with us would not be long. We found Terry through our vet and I want to thank them both from the bottom of my heart. Terry, was kind and compassionate from the moment I called him to inquire about the services he offered until we needed his services. I can not express how wonderful Terry is and how professional he is. A true blessing to anyone who has lost a furry family member. In behalf of my husband, my beloved Charlie and myself a sincere heartfelt Thank you Terry, you are a blessing. With Great Gratitude, Gordon and Sandra Conner
After reading these wonderful reviews about Terry, I decided to give him a call. I lost my little best friend after a long illness. After speaking to Terry, the decision was made. One week ago today, Buddy, my rescue cat of almost twelve wonderful years was cremated at Pine Castle Pet Cremation. The fact that Terry could do the cremation and we could bring him back the same day was very important to us. I can't say enough about Terry and his compassion. What was a very difficult day turned out to be a very peaceful, loving way to say goodbye to my best friend. Terry was very professional. He took his time with putting me at ease and within two hours we were able to bring Buddy's ashes home. Terry, I can't thank you enough. I will never forget how kind you were. I highly recommend Terry to anyone looking to say goodbye to their best friend. My son who accompanied me that day said it perfectly. He said that even though it was a very difficult time, there were some nice moments which included your kindness during this time. Thank you, Terry! Irene
Very kind, patient, understanding with our loss. The highest recommendation. Terry was very kind about our papillon passing a way. Jennifer and Craig
My 3yr old Maltese (Little) passed unexpectedly on 08/21/2017.She was my life my everything. And I found Pine Castle Pet Cremation Service thru google.I just want to thank Tere so much for his support and helping me out with Little. And knowing how much she meant to me, and supported me thru it all. And for the beautiful urn he put her in. I cant thank you enough Terence McGlashanAnd thank all you for all reviews on Pine Castle Pet Cremation Service. Helped me with my decision on taking MY LITTLE to Tere. Thank YouDoreen
After calling a couple places and getting reviews of another when my Maggie became ill, I spoke with Terry, and knew he would be the one to care for my Maggie when she passed. It was 6pm when I called him after she had just passed away in our home, and he told me he would be there waiting for us. I do not know what I would have done, as she was a large St Bernard. We were treated with compassion and respect, and my Maggie is home with me again. Thank you. My dogs are family, and that is how we were treated.
I couldn't be any more impressed with Terry's kind, compassionate, professional and prompt service than I am. As it was apparent that our beloved toy poodle of 14 years, Zoe, was going to pass away, I decided to contact a few pet cremation services. When I saw the great reviews for Pine Castle Pet Cremation Service, I called. As soon as I spoke with Terry, the choice was clear. Today Zoe passed and Terry was prepared to help my family grieve. Not only did he treat Zoe's remains with dignity and respect, his service was prompt beyond expectation. I took her to Terry around 4:00 pm and she was back with our family by 7:00 in a beautiful urn that will accommodate a favorite picture of her. Terry was even kind enough to save some clippings of her hair for us. This was the first time we've had a pet cremated. Terry helped us immensely through the process and made us feel very comfortable with everything. Thank, you Terry. If you're ever in need of pet cremation services, you will not be disappointed with Pine Castle Pet Cremation.
Our service dog of 17 years passed away at home. When I called Pine castle it was late after 7:00pm To my surprise they answered. I spoke with Terry he was so caring and understanding and had me come in that night. This man was so helpful to our family and helped us through our loss. I would like to thank him and the services they provided and recommend them to all seeking this service.God Bless.
We very recently lost our beloved bunny, Samwise, quite unexpectedly and were unsure how to best honor his sweet little body. In the past I've always buried pets, but we currently rent the house we are living in and the thought of burying him in a backyard we don't own just turned my stomach. After reading horror story after horror story on other business's review pages I was feeling quite uncertain about cremation. However, as soon as I spoke with Terry on the phone I knew he was the one I wanted to have take care of my little one. First off, he answered his phone on the Sunday morning of Memorial Day weekend and addressed all of my questions and concerns so kindly. He told me that I could drop off my pet that day, in person, something that most other places I had spoken with did not encourage. I really didn't like the thought of my bunny going from the hands of the vet to a crematorium without having one last chance to see him and say goodbye. Also, the fact that he could ensure a totally private and dignified cremation helped to put my mind at ease. When we arrived at his work space on that same Sunday morning he greeted us right away and went over the whole process for us again. He was very kind and sensitive to our loss, and even offered to take a "lock of hair" from Samwise for us to keep. He set us up with a nice urn and called us a few hours after we dropped off our bun to let us know that his cremains were ready to be picked up. Overall, it was a very therapeutic process for me. Although my grief is still very near, Terry's services gave me a small sense of peace. If you have recently lost a much loved pet, I would recommend Pine Castle above all others.
My lifetime companion of almost 18 year, Silver, passed away on Easter Sunday. I called Pine Castle and Terry was so nice and understanding over the phone. We went directly from the hospital to see him. He was so caring and compassionate. He allowed my son and I additional time so that we could say our final goodbye. We were able to bring my buddy home that same day. We then went back to place Silver's ashes in the beautiful marble urn we had ordered. I will be forever greatful to Terry for assisting us with a very smooth tradition of Silver to the Rainbow Bridge.