1st & last time. 1st off: Staff not as friendly. Did not receive a tour of facility or asked on a tour. I took my 2 precious Shih Tzus 2 be groomed. I knew they had some matting due to the length & an absence in finding another groomer. Long story short. Mindy, (The Groomer) cut both my puppies's hair all off. After, i told her the cut i wanted. She did not contact me, 2 ask me, whether she could cut it all off. And, upon further inspection, both my puppies's hair on their ears are uneven, face & body. Not exactly happy!!! To make matters worse. My puppies were left in a small area with diarrhea on some puppy pads from some other puppies, by themselves. Do not know how long the poop was there, but that was unacceptable, especially after they had been groomed. There was a guy halfway mopping the common area & some girl had just walked in, when I arrived. All the other puppies were outside, while my puppies were left unattended by themselves, yapping, with a bowl of water that did not look fresh, because I had to stop & buy them a cup of water, they were panting like they were thirsty & low & behold, they were very thirsty. It just seemed as though, me & my puppies were not welcomed as new customers, like I assumed from reading the reviews!!!! I LOVE MY PUPPIES UNCONDITIONALLY & I WILL NOT ACCEPT LESS THEN ACCEPTABLE TREATMENT FOR THEM OR MYSELF!!!
518 N Mount CaramelWichita, KS 67203
From Business: The home of overwhelming happiness in dogs! Calm and cage free in home environment that offers dog grooming and boarding in Wchita Kansas
Over the last few visits I have noticed the facility is not as clean or kept up as it was the very first time I brought my dog there but yesterday was the last straw. My 14 year old dog stayed there last night and what I picked him up today he had not been fed last night, given his medication which were in the food and labeled and in his chart or given any of his wet food which is the only way he eats his dry food. So my dog did not eat last night or this morning or get his thyroid or anxiety meds. Unacceptable!
All I have to say to my pooch is "you want to go play with friends?" She is at the door so fast waiting to leave and go to Sydney's. She loves it which makes it easier for me to leave her and go to work!
I have had a wonderful experience with Sydneys daycare for my puppy. Such a great way to socialize him with my busy work schedule!
I love this little store. The owner is the most informed person regarding pets in the city. It is not fancy and not in a wealthy neighborhood, but they have a wealth of real, practical knowledge. I always leave knowing more about how to raise my puppy.
I take my 2 dogs here and they love it.
Will NEVER buy from this store again. Workers misinform you, and if you are not careful about the product you are buying, and research it first, you will pay more than double the price the product is found elsewhere... hense why I went back to return the item... When I purchased the item I was told "oh dont worry if it doesnt fit bring it back for a refund". What they dont tell you is they charge a "restocking" fee of 25% and that "it costs THEM to run your card to return it so we have to charge the fee".. Seriously? Seems he forgot to mention that when I made the purchase...... $10 for them to refund my card on an item that was more than twice the price it is everywhere else? Shame on you!
DO NOT take your dog to this place! I took my 4lb yorkie here for 4 days while I was out of town. I went and picked her up and when we got home noticed that she had diarea, so i picked her up and noticed that she had poop stuck so bad to her behind I had to cut it out. I emailed Paws to Play and the lady basically tried to tell me that she wasnt like that when she left there. Really??? In a matter of 15 minutes she pooped on herself during the car ride home and it was stuck so bad to behind I had to cut it out! If you love your pet don't take them here!
After visiting 4 different boarding kennels, we were ready to cancel our travel plans. We had never left our two little ones and were finding it pretty difficult to do. Then we came across Paws to Play. We went in for a quick visit and were instantly comforted by the sound and site of puppies (all the same size as our dogs) running around, jumping, playing, taking a snooze, etc. They all seemed so comfortable with their human friends at Paws to Play, Terri and her staff. Terri surprised us with a complimentary daycare session upon our first visit. Although our dogs were nervous at first, and scared without their Mom and Dad (who are too over protective), they were sad to leave when we picked them up and still continue to run to the front door of our house and bark when we say "want to go to daycare??" Terri is always very upfront with us about how their visits go, gives us tips on training when we ask and stories from her experiences. I love that there is someone with the dogs overnight when they are boarding. The couches and toys make the facility feel like a home, not just a dog run like most boarding options locally. Terri and her staff treat the dogs like their family, play games with them, talk to them. It's the only place I have ever felt comfortable leaving our two princesses. I also feel like the prices at Paws to Play are very fair and competitive. We couldn't be happier to have found Terri and her staff. Kaia and Tiger say "Thanks!"