1st & last time. 1st off: Staff not as friendly. Did not receive a tour of facility or asked on a tour. I took my 2 precious Shih Tzus 2 be groomed. I knew they had some matting due to the length & an absence in finding another groomer. Long story short. Mindy, (The Groomer) cut both my puppies's hair all off. After, i told her the cut i wanted. She did not contact me, 2 ask me, whether she could cut it all off. And, upon further inspection, both my puppies's hair on their ears are uneven, face & body. Not exactly happy!!! To make matters worse. My puppies were left in a small area with diarrhea on some puppy pads from some other puppies, by themselves. Do not know how long the poop was there, but that was unacceptable, especially after they had been groomed. There was a guy halfway mopping the common area & some girl had just walked in, when I arrived. All the other puppies were outside, while my puppies were left unattended by themselves, yapping, with a bowl of water that did not look fresh, because I had to stop & buy them a cup of water, they were panting like they were thirsty & low & behold, they were very thirsty. It just seemed as though, me & my puppies were not welcomed as new customers, like I assumed from reading the reviews!!!! I LOVE MY PUPPIES UNCONDITIONALLY & I WILL NOT ACCEPT LESS THEN ACCEPTABLE TREATMENT FOR THEM OR MYSELF!!!
Over the last few visits I have noticed the facility is not as clean or kept up as it was the very first time I brought my dog there but yesterday was the last straw. My 14 year old dog stayed there last night and what I picked him up today he had not been fed last night, given his medication which were in the food and labeled and in his chart or given any of his wet food which is the only way he eats his dry food. So my dog did not eat last night or this morning or get his thyroid or anxiety meds. Unacceptable!
All I have to say to my pooch is "you want to go play with friends?" She is at the door so fast waiting to leave and go to Sydney's. She loves it which makes it easier for me to leave her and go to work!
Thank you for going above and beyond with our services that's why I stop and think and say is worth driving the extra mile to get here.
I have had a wonderful experience with Sydneys daycare for my puppy. Such a great way to socialize him with my busy work schedule!
I love this little store. The owner is the most informed person regarding pets in the city. It is not fancy and not in a wealthy neighborhood, but they have a wealth of real, practical knowledge. I always leave knowing more about how to raise my puppy.
I take my 2 dogs here and they love it.
Will NEVER buy from this store again. Workers misinform you, and if you are not careful about the product you are buying, and research it first, you will pay more than double the price the product is found elsewhere... hense why I went back to return the item... When I purchased the item I was told "oh dont worry if it doesnt fit bring it back for a refund". What they dont tell you is they charge a "restocking" fee of 25% and that "it costs THEM to run your card to return it so we have to charge the fee".. Seriously? Seems he forgot to mention that when I made the purchase...... $10 for them to refund my card on an item that was more than twice the price it is everywhere else? Shame on you!
My three big dogs love this place. They go to day care there at least once a week or whenever I am wanting to have tired dogs. They have staff in with the dogs at all times. I have only had one incident where one of my dogs was nipped by another dog and the other dog that started it was asked to not come back. My dogs have never had any issues with being properly fed or taken care of. I know people that take their little dogs and big dogs there without any incident. All I have to do is either say "Doggy Day Care" or "We're going to see David" and my dogs go wild and spin in circles and jump up and down. They too know the way to DDC and are ready to get out of car and get in there to start playing. My 3 dogs have also gone through the training class that they have there every spring and fall. They all enjoyed the classes/training and learned a lot.I have also boarded my dogs at DDC, but I would not call it boarding, because the dogs here are not bored. Every day is a play day at Doggy Day Care! Saturday, Sunday and Holidays.
I love it here the atmosphere of the dogs is just beautiful and my dogs love to come here for services. Will continue to see you here!