I bought my GMC truck in January 2014. I had a great experience with Andre, Steve and Mike from the Sales Department. They were attentive and really knew their trucks. Jake in Service also went above and beyond. I opted to have ResistAll put on my vehicle as it was advertised as the next best thing for bugs and water spots. This product costs $600. After several weeks of driving I noticed it didn't really work so I took it back to Orange Buick GMC and they reapplied it. This also did not work. I went to the dealership to ask for a refund as I was not happy with the product. I spoke to Marc in Finance and he said he would take care of it. After weeks of waiting I finally called them to get an update on my refund and I was quickly shuffled by the receptionist from manager to manager, none of which answered their phone. I finally spoke with Jason Pike the General Manager and he said he would look into for me and give me a call back. I waited all day and no callback. The next day I called again and spoke to Marc who explained to me that the issue was put on the back burner and was not addressed. I am very disappointed in the lack of effort and consideration in Orange Buick GMC. They are completely unorganized and will avoid you if they don't have an answer. This is not a dealership that I would use again especially when even the General Manager cannot and will not return a phone call. It's a ashamed that Andre and Steve worked so hard to build a relationship with me, which Jason and Marc only took a moment to destroy. I am fully satisfied with my truck and will buy another GMC vehicle within the next 6 months but not from this dealership. The treatment I received from this dealership is subpar and there are other dealerships I can go to.
Having recently moved to the Orlando area from NJ, I was seeking a reputable Honda dealer for my car service needs. This was my first experience at Holler Honda & it was very positive. My service advisor, Keith Mooty, was wonderful! He was very personable, making me feel welcomed & engaging me in conversation from the minute he assisted me. He updated my record & told me to expect coupons for future visits. I asked about the 10% discount on Wednesdays for Ladies Day. I explained that I would have brought my car in on Wed instead of Tuesday but was worried about the car being at 15% oil life. He kindly extended me the 10% discount which was awesome & totally unexpected! I really appreciated the extra time he spent giving me directions to I-4 without using toll roads! Service was done efficiently - oil change & tire rotation done in less than 45 minutes. Keith reviewed the work that was completed as well as a future need & an approximation of when service for that will be required. I really appreciated everything that Keith did to make my experience at Holler Honda a positive one. The cashier, Kim, was very sweet & helpful, too! I will definitely be back there for future car service needs & look forward to seeing Keith, Kim, & the other staff again!
I know Carlos for two years due to car problems and i cant complain for the jobs that he has perform for me and my friends. People are complaining or critizaising other people for there jobs but not many take the time to give others the credit they deserve for the magnificent job they do. I have been pleased when he does my job and other people jobs and some people dont have the idea how complicated some jobs cant be and i never see him complain; just trying to please others. I have delt with many shops big shops but not even one of them do what he does , he gives me his discount from the auto parts, works with the price for my convinience and shops don't do that " he sells me the parts at his price" I see him performing big jobs like rebuilding engines sending heads to machine shops to repair etc. If you are one of those persons that judge people for some ignorant comment trust this words This person is One of the Best in this field "MECHANIC" and will treat you fair. trust me critics and envy people are every where and he is fallow by those.
There are very far and few honest car repair shops out there. This one is one of those few.I have a 1993 Mustang that needed transmission service and for the feel, and sound of it, I thought it would be needing a new or rebuilt unit. I had taken it previously to another shop and they hinted at it being a very expensive fix, without even looking at it! The repairs weren’t anywhere as bad as I thought and the price was much, much better than what I had in mind (around $300 and change to a possible $1,500 or more elsewhere). The staff is very professional, friendly, and knowledgeable of their trade. They are a bilingual speaking shop (Spanish), so that’s a plus. They are a bit outside the Orlando area towards Bithlo on HWY 50, but trust me it is worth the trip there. All their work is guaranteed for at least two years so you’ll have peace of mind with whatever work you happen get done there. Two thumbs up to this shop!
I purchased a new Honda CRV late September and Denny found exactly the vehicle that I wanted. I had done quite a bit of research on the internet for pricing, trade-in, etc. and I paid close to what I expected. The finance person doesn't budge on price one little bit, but did give me a good trade-in price, so it balanced out. And their price is on the sticker already discounted. It took me several weeks to decide what I wanted and during that time I had some minor surgery. I was impressed that Denny called me at home to see how I was doing. He didn't pressure me at all about buying. Unfortunately, I called the dealership with a question about the tire pressure light and found that Denny is no longer there. He was the best, so I can only hope that my future dealings with this company are equal. They should read this and get him back! So far I would go back to purchase from there again, but time will tell!
Ok so, I hate to write a review so soon after a repair but so far so good. Just wanted to give Bob a shout and say thank you for such good service. I have brought my car in several times for repairs to Q.T. and I have found the prices and service to be outstanding. I have a 2005 Hyundai with over 130k miles on it. Even though the car was not delivered with the fastest turn around, I was given a discounted rate for my inconvenience and that was on top of a great price to begin with. I am very pleased with this shop and it is nice to have a repair shop with a focus on the customer so close by. Thanks Bob from CT I appreciate your flexibility and patience...glad to have you in the neighborhood! PS if my car breaks down in the next 48 hours I will be calling you because I know that sometimes things are too good to be true. Great work so far though! :D
This machine shop is the BEST!! JIM was my hero yesterday, Saturday. My brother came to Florida from NC to put on my blown head gasket. It took 1 1/2 days to pull the head. It was Sat. at 4:30p. m. and I needed to get the head surfaced because my brother had to leave the next day for a job in Ga. Jim stayed open late, did a beautiful and professional job and furthermore did not gouge us with an extremely high price due to our situation. I am raving about this business and their customer service. I have told my local auto parts store about my great experience as well as anyone else that will listen. Thanks again Jim and Dover Cylinder Head Service in Orlando, Florida. P.s. Jim gave me the most simple and exact directions to locate his machine shop also. Thanks, Jim. God Bless You.
Part of the experience was great while other parts slacked. I wouldn’t recommend going there to buy a vehicle unless you’re the kind of person who really does your homework first. The salesperson didn’t seem very knowledgeable at all. I knew what I wanted before I walked through the door, so luckily I didn’t have to ask many questions about the vehicle itself.You’ll have to pull at them a bit on price, but that’s to be expected from any dealership. They will work with you though, and by the end, I ended up getting a good deal on my vehicle.After the sale was finalized, working with Marc, the finance manager, was the highlight of the experience. There’s a gentleman who knows customer service! He alone turned a mediocre experience into a good experience.
You really dont get the opportunity to see great customer service unless something goes wrong. I had my civic in for a/c working intermitantly. It wasnt fixed right the first time (easy to miss with an intermitant problem) but I was made to feel important and respected and appreciated when I brought it back to fix it the second time. Holler is a quality establishment who appreciates their customers! You have made a loyal customer out of me! Every last detail impressed me. They greeted me at my car when I arrived every time. They returned my rental for me. They called every day with updates on the status of the vehicle... this was a tough one! They replaced many components of the A/C system before finding the issue and I feel I was billed correctly!
I'm from out of town and had a mechanical failure on my GM Sierra 2500 HD. Pulling a RV made towing it very hazardous. I called early monday morning and Kristy, assnt-manager to Service reassured me that they would take care of the problem. When I arrived at the dealer, I acknowleged that she was squeezing me in on a very thight schedule. She made arrangements for me to talk to the mechanic for diagnostic, made an estimate and granted me with a courtesy car during the time to repair the problem (1 day delay to get the deffective part). WOW! what a ROYAL treatment. Thanks Kristy. People like you make me proud of owning a GM car. GM has a pearl in its ranks. Yves Jutras