So we bought a car from you guys, fell behind on payments, got repoed which is not the issue. The issue is I just left the lot location on 3100 Grand Ave in Waukegan, IL to get my possessions and my cell phone was stolen from the armrest of the car. So I am happy to inform you that I am reporting this to the cops, the better business bureau, the village of Waukegan, as well as contacting my lawyer on this issue.
Horrible people, very rude selfish, and they are criminals. I will never deal with these people again
I bought a car. Got financed from total finance.I will never go there again they are unprofessional n a bunch of rip offs. Can't wait to pay off my car loan. They impose fees that are ridiculous . if your one day late or your payment is on a Sunday rest assure first thing Monday they are blowning up your phone n imposing fees. Horrible place n I would never recommend this place to anyone. You can buy a brand new car for what they charge u for a high mileage used car. Ridiculous rip offs...better business should look into this company. I give one star because I have no choice to not give any.
i will never give stars to this business they have a very horrible service ever from their dealership all the the way. I bought a car and next day the engine light came up I asked the guy what is this? and he was just acting like may be it's just a sensor or something. I hate their website is full of spanish so i do not know for people like us who do not understand spanish what do we do it is very very tough business i am not happy but i have no choice i decided to go with a payments since i have already committed myself. BIG NO RECOMMENDATION TO ANYONE
Wish I could give NO STARS OR NEGATIVE. To quote another customer "Currently finance with this company the rudest people work there. They threaten you to make payments and insult you when an arrangement needs to be paid. Harassing phone calls, harassing phone calls to FAMILY members when they don't get in touch after ONE phone call. Aren't willing to work with you WHATSOEVER when it comes to financial situations. They take advantage of people who don't have the best credit rating, & then screw you over! Have offered to return the car (which is in better condition than when I purchased it) just to get them off of my back! And the answer is always no! No matter what. NEVER missed a payment and yet So embarrassed to have done business with them AND Car Outlet and even a lot more embarrassed that I purchased a 8000$ car and after two years of payments STILL owe 6700$. Completely outraged and will be finding a lawyer who. Can GET ME OUT OF THIS CONTRACT
Do not buy or Finance anything from this company Total Finance LLC/Car Outlet-Elgin before you do your research on the car that you want. Dealt with Finance company since February 2014 the worst customer service with the only attitude that they only want your only. Check Carfax, dealer recalls and of course reviews and Blue Book value before you buy and sign your life away. My car was way over priced with very high mileage. Many car repairs since 2014. No lemon law on used cars in IL. Easy pay (Total Finance) will work with you alright...yeah it will cost you. I could have bought a new car after adding it all up. Never received the payment book as promised and wants you to come in person with your cash or credit card. Beware of the REFERRAL form that they ask you to fill out over 9 names I think. It's NOT for referrals it's for only to call everyone to find you to pay your bill. This is illegal per IL Attorney General and false advertising. BUYER BEWARE!
GREAT LOCAL SHOP..PROVIDES MANY RELATED SERVICES.
Fake star just to get my report in worth less place!
Horrible place! Horrible customer service, horrible people!! Stay away from car outlet don't but a car from there ever.
Stay away from this place!!! I totally regret buying a car from here, these people are extremely rude. They harass your family members that you used as referrals. My advice is go somewhere else, don't waste your time and your hard earned money in car outlet.