My husband and I have been going to Conrad, Craig & Martin for about 25 years and usually see Todd, but originally started out seeing Jeff before his passing. However, this year has been a total nightmare. I have been trying to reach Todd since the end of March and can't get a hold of him. He kept all my original documents saying that we would finish things up in the next week and then he would return my documents(This was mid March). In addition, I have no idea if he filed the taxes or at least filed an extension. I had a surgery 2 years ago that went terribly wrong. I needed a few of those original documents that Todd refuses to return for my court case, but I was never able to get Todd to respond to emails or calls requesting the documents be returned. My husband has even stopped there on many occasions but had no luck catching him. I had to file a continuance for my court case which is costing me more money, not to mention the penalties, etc I will probably have to pay if these taxes weren't filed. Avoid this firm!
A very good example of a very unprofessional company! Nobody followed professional ethics. No respect. No values. An irresponsible leadership, a big story teller and non-performer. Very dirty and cluttered facilities.They won't return a call / email or provide an update.
I've had CTS file my personal self employment and business taxes since the early 90's. I still continue using CTS today in 2017, and will continue to use their services. CTS helped me with cleaning my credit, obtain credit monitoring and back in 2001 helped me obtain financing of about $100,000 to purchase my first home. Sincerely Jim C.
I was directed by someone I know to go to Todd to have my taxes done as they were more complicated than usual with a number of stock selling and buying. Todd suggested I pay my taxes in quarterly installments and supplied me with vouchers. The problem was that these were the wrong vouchers. They were for paying takes in the coming tax year, not the current year. As a result, I paid over $800.00 in penalties and fees to the state of Illinois and the IRS. I spent hours on the phone trying to sort out the problems created by the incorrect vouchers. Todd did not respond to numerous emails and phone messages. When I was eventually able to speak to him he simple affirmed that he had given me the correct vouchers. I never received an apology nor did he offer to at least refund his fee for creating the mess he had gotten me in. This is not the place to go if you want your taxes done accurately and responsibly.
The staff were friendly and polite. The office was very neat and clean. I plan on going back to get my taxes done!!!!!!!!!!
Todd was our accountant and despite having all of our tax documents / records / papers by mid-February, failed to complete and file our taxes. Phone messages, e-mails, and formal letters via US postal service were not returned and neither were our records or documents. After April 16th, the office was empty - only an answering machine directing callers to leave a message and/or email Todd or Kim. Todd never filed, never responded to me (or my attorney) and in the end cost us $$$ in late filing fees at the federal and state level. This was tough for me to understand because he was our accountant for many years... After reading through previous reviews, it seems I'm not the only one who was forgotten then ignored.
Do not do your taxes here! COMPLETE FRAUD.So many issues with this guy, so many made up excuses about taxes. He recieved tax paper and when the 3rd week to see how everything going. HE HASNT EVEN DONE THEM YET! LAZY CRUD! How are you going to run a buisness if you not professional and tell your clients off when you explain to call a certain day and youre not even DONE YET . 3 months and still waiting for my refund.
Exceptional, excellent, with professionalism off the chain. I can recommend Angels Tax Services LLC in a flash to anyone in need of doing their Taxes.
Awesome customer service. Very professional and gets the job done fast and efficient. Angel will always have my busy.
Wonderful customer service. Got my taxes done right the first time and fast! Thanks again. I will be back this year!