I made an appointment which was 6weeks out, I showed up for the appointment and they told me they had cancelled it, and no I was not informed. So, I made another appointment but this time I called the day of my new appointment to confirm and again they said they had cancelled it and again I was not informed. I will never call them again for anything.
From Business: Rochester Ophthalmological Group is a health care organization that specializes in the diagnosis and treatment of various diseases, disorders and health condition…
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Little wait and they were not good about the follow up. When glasses came in - no phone call. I knew I had to contact. But not happy that they don't keep up on things that come in. Friendly
VERY rude staff. I can't say anything about the service because as soon as I walked in it was as though I was a bother. Empty store so it wasn't because they were busy. I was going to make an appointment, but just walked out in disgust.
I live close to Brighton Vision so I decided to stop in to see if they would adjust my glasses (basically just bend the arm pieces to fit over my ears better). I asked if they could adjust them and the lady at the desk looked over at an older gentlemen, who I assumed was the eye doctor. He said they don't I live close to Brighton Vision so I decided to stop in to see if they would adjust my glasses (basically just bend the arm pieces to fit over my ears better). I asked if they could adjust them and the last at the desk looked over at an older gentlemen, who I assume was the eye doctor. He said they don't normally adjust glasses that were not purchased there but that he would take a look after he finished with the customer sitting in front of him. I browsed around while I waited. Finally he had me sit at the table in front of him (and he was quite the grump I might add) and looked at my glasses and then said he couldn't do it. He said if it was something minor he might have (hello...bending the ear pieces sounds pretty easy to me!) I then said I could pay him and he still said no. So he had me wait there to tell me what he already knew. I have had my glasses adjusted at other well known vision centers without a problem and I expected the same from this place, but that was definitely not the service I received. I will never go back there, nor will I recommend them. It is no wonder they only had one customer in their store. Lousy customer service!