Las Vegas, NV Water Heaters

Horrible. Never called us with information about the part! Took their time and we were without hot water for 6 days before we called another company and got it done in an hour! Supposedly, company is 24 hours day/night but never got back to me! Worthless company! Referred by American Home Shield-not getting my $75 service fee back!

I needed a plumber fast (because a particular large home store would not install my new dishwasher, nor my washer and dryer because there was slight corrosion which the plumber said wouldn't make a difference, the installers were just lazy) I randomly picked Orchard Plumbing out of the phone book, it was a holiday and the actual owner came within a few hours. He said he really didn't think these items under the sink needed to be replaced, and I appreciate the honesty. I asked him while he was there if he would install my new garbage disposal and he did, quickly and efficiently. I then decided to have the items the large home store installers said they wouldn't install because of slight corrosion, he sent one of his employees. Both men were extremely friendly, fast and did a great job. I would highly recommend them to anyone in need of a good, honest plumber.

As a homeowner and consumer advocate with over 40 years of plumbers experiences in 3 states, I rate my 11/4/2015 experience with Union Plumbing as one of the BEST. Bought a gas Rheem water heater from Home Depot 7/1/2014. On 10/29/2015, no hot water. Phoned Rheem's 800# and spent 38 minutes with tech trying to restart it but pilot would not light. Tech "said" he was ordering a new control module that I would receive at my home by next day air. Within 2 hours, received call from Union Plumbing to schedule the service call but I said I was waiting for the part and would call back to schedule. No part arrived the next day so I phoned Rheem to get the tracking #. After over 15 minutes on hold listening to elevator music, operator apologized and said initial tech did not order the part, which she then ordered. I phoned Rheem on 11/2/2015 and obtained FedEx tracking # so I then phoned Union to schedule service for 11/4/2015 and was told tech would arrive between noon and 4PM. Ian Hickman phoned me 20 minutes before he arrived at 2:30PM. I watched Ian drain the tank and install the new Honeywell WV8840C1605. During the process Ian educated me on the fact that many of these Honeywell parts are failing and being replaced in Rheem and AO Smith water heaters due to coating on the probe and faulty circuit board. The new part has improved stainless steel probe, circuit board and even a nice blue indicator light replacing the orange one. One hour later I could hear and see my water heater doing it's job. Having renovated my home and replaced Kitec fittings over the past 2 years, I've experienced 5 different plumbing companies in Nevada. Thank you Ian and Union Plumbing for a first class experience!

Amy788, 02/17/2015You are the best and honest plumber!!!!

A small but well managed company with great customer service.

Blain was so helpful and patient. DMS will be my first call from now on.

Quick service, great prices.

Steve was very knowledgeable. Quick and easy fix by a very helpful plumber. Would definitely recommend.

Absolute the worst service recieved. Used the company before but second time for the same service was absolute the worst. Mark didn't seem to have a clue, ran the drain snake backward several times and finally forward. After completting job left and wrote no warranty on invoice even though at the bottom of the invoice states 30 day warranty on labor, 1 year on parts unless otherwise noted. Less than 24 hrs latter had the same problem called the company to not only complain about the warranty but tyhe problem still existed. Was told through the service desk clerk manager say would have to pay another service call fee; For what, for them to honor their warranty and do the job right like they should have done the first time. Bought a hose jet from Home Depot and pressure jetted the line myself. I am appaled the owners have not contacted me to resolve the issue that I paid them for nothing. Filed a complaint with BBB.

DO NOT USE THESE PEOPLE!!! I am warning you because you will have a similar experience. I ordered through Sears and found out that the installation is discounted vs what they normally charge for service/install. They don't show up on time they and they make up excuses to add extra things to your bill. If you have a problem the girl at the office doesn't even know how to operate a phone, be prepared to hear "There's no one there!" and get hung up on wait on hold, and hung up on again every time you try to call. Then if they mess something up you will have to reschedule. I ordered a week ago it's the first time they came out they made excuses why they couldn't install, no sears is refusing to release anything to them. Now I have to reorder and will end up with the same trouble again if I do. Con-artist scam ripoffs! You have been warned!