I have to share my story with everybody. So i was car hunting for several weeks got approved in another dealer for a car that I really wasn't feeling it, my stepdad send me an ad for this car that he found on craigslist, so im thinking craigslist ????? big red flag, so I ignore his suggestion but he keep on insisting to go see because the specials were extremely good. I decided to go and check out this vegas valley motors. First thing i saw very nice cars, space very clean, walked into the office and it was very clean, the girl in the front that i kept on forgetting her name even do she introduce herself is very polite and amazing customer service, then i get introduced to Ivan very nice guy and explained to me all the process, liked what i Saw and i applied in 5 minutes, very fast process, got approved but came back next day because i was in a hurry. I told Ivan my top 3 cars i liked and i said i was coming the next day to test drive. Next day I arrived with some bad news the top car i wanted he had discover a bad nice and didn't wanted me to tested, so i started thinking this is BS so regardless what he told me i test drove the car, which it was very good to me , he said he would send to see what was the problem because he didn't wanted to sale me a car that he didn't even know where was that noise coming from ( that right there caught my attention) usually dealerships start giving you excuses kind of saying is just a belt, or a screw blah blah blah so you can still get the car right at that moment but in this case i was surprised that he offered to take it to the dealership to see what was wrong with it and he told me if it something wrong that i know its going to cost a lot we gonna take the lost and not sale it at all because it didn't have that noise before. My Jaw drop, i was completely in shock, coming from my experience i got a car sold by a big dealership that had changed the carfax on me and sold me a total loss car. Next day obviously he said im sorry we have to look for another car, so i go back and look at all the new cars they brought which are 2014, 2013, 2012, im like this dealership is a very good one ,owner has a lot of potential, again i already felt like home and appreciated because of the way they were treating me i didn't feel like they were looking at me just with dollar signs in my face they were treating me as a person, that they care i didn't get screwed. while looking at the new cars, I met the owner Grayson, very nice down to earth guy , Ivan explained to him who i was and he start talking about the problem the car had and he straight told me, i am not selling you a car if i dont know how much would it cost me to fix because that would be a lost for me but not just that , is just because if it has a problem now six months down the road you have to fix something else then i would have not done my job correctly, then he goes , i believe in karma and is not on me to sale you something is giving me a problem now, i rather get you in something i know it will last you long then something i see it can give you a problem later, i want you to be happy and i care for customers, he said give me minute let me look at your deal again, so at this point my jaw dropped again (he was leaving but decided to stay to look at my deal and see what other car he can get me , something i wanted ). after we started talking about the problem i had with a car and a dealership before. My point is I really have never met a person that actually cares for somebody needs, specially on a dealership. Everyone is very professional,and im very happy to do business with vegas valley motors. I totally recommend this dealer, they are extremely professional and know you will walk away with good quality. Affordable prices and payment for everyone. Couldn't give more stars because it allows only 5.
ABOVE AND BEYOND! This was the first time I have ever been to a collision specialist. I have never been in an accident before, and I got in a fender-bender that bent my front panel so much the front door couldn't open, and of course the lamp was busted. It was nasty, especially because the car is leased. I thought for sure that it would never look like new again. I did a lot of research online and S&M looked the best, and they were. I took the car in for an estimate and even though they were busy they took the time to explain every step of the process to me, they explained how to manage things with my insurance, and they even gave me advice on what kind of insurance is easiest to deal with. I couldn't believe how helpful they were. They answered all my questions, and all I had to do was leave the car there, tell the insurance where it was, and that was it. They took care of the rest. I just came back when it was finished, paid my insurance deductible, and drove away in a brand new looking car. Not only had they fixed it to perfection, but it actually looked better than when I first leased it because they had it washed and waxed to a shine. I would go there just for detailing if they offered it, the car looked so nice. I was amazed! Highest possible recommendation!
Drove by this place and saw a black 2008 Audi A6 Avant. This car looked sweet. Salesman came up and we started talking about it. Nice guy but seemed a bit shady, c'mon this was a dealership off Nellis you know. Asked to test drive the car and they said they would have to run a credit check first. Never heard of it, so decided against it but really loved the car. Went back a few weeks later with my son and car was still there. My credit wasn't great so decided what the heck. They came back and just handed me the keys, said take it for a spin salesman didn't even come with! Found it kind of odd but I guess my credit wasn't that bad. Fell in love with the car, instantly. Came back and obviously we haggled on the price. They Audi actually worked with me on my trade in, a down payment, and even spread out my down payment as well, I was shocked! Finally settled on a price but was still hesitant only because didn't know what to expect from a used car with no warranty. Took it to an Audi dealer a month later to change the oil, serviceman said car was in good shape, just tires needed to be changed since they weren't the recommended tires for an Audi. I love my car, no doubt. I am shockingly surprised by how they treated me here and how good of a car I got. Thanks R/T.
This dealership was awesome. I was having a hard time getting financed on a vehicle because of a repo from a family member on my credit, everyone was turning me down. I was hesitant with Three Star because everyone was telling me they could help me then would get turned down,not Three Star from the moment we went in everyone was great our salesman Eddie was great in every field any dealership would be great to have him. Rick who handled the finance part was also great with explaining everything very detailed, and my options. Robert even gave my daughter a gift that she loved a bouquet of wooden roses. Everyone was great even what I called the "office mom" who made sure not only the customers were comfortable by offering cookies to everyone, but making sure the guys in the office were taken care of. not once did we feel uncomfortable, they new our situation and still gave it their all. This dealership did all the little things that count, that the money hungry big and small dealerships would never do. I will be recommending them to everyone. My family and I can now enjoy our roadtrips in comfort thanks to them. They truly our a 5 star dealership.
I just purchased their 1999 infinitie G20,w/Waranty and extended if you wish to purchase. They were all very professional and very family oriented. No pressure, they want to help you build your credit and get into a car you can afford. Just tell them upfront what your looking for and they will honestly help you. They worked w/me to put 1/2 down so its paying "cash price" no interest rate! Id defiently buy another car from them. Tony was very nice and listened to my situation before i even went down there. Everyone should know about this place. Especially if your credit is not great. Thank goodness for craigslist or else i would of ended up paying $8,000 more at fairway! Fairway tried to sell me a 04 intrepid w/transmisson problems and then my salesman did not call me to get my $750 downpayment back. This place is not like any small dealership like on Fremont, give them a try im sure you will find your own experience just as pleasent as mine. "The way car buying should be!" FYI Charlie is the name of the owner (fathers dog he had a long time ago ) if you were wondering who Charlie was.
Vegas Valley Motors is THE BEST car buying experience I ever had! I started by browsing the inventory of cars online and picked the car I was interested in(2010 Ford Fusion SE). I submitted a fast and easy finance application on their website and BOOM! They got back to me with a flexible down payment and monthly payment that fit my budget. The staff at vegas valley motors really treated me like family through the entire process. I was really impressed by the quality of cars on the lot. This is not like a typical preowned dealership of inventory where cars look sceptical and sales people pressure you. I really felt like I was being helped and not sold to. After my test drive I felt like I had a few options that might fit my needs. I've been to many car dealerships in my life, but always felt like let the games begin! NOT HERE! Everything was up front and honest! You can guarantee ANY car that leaves my driveway in the future will be from Vegas Valley Motors!I Was so happy to find this place. Special THANK YOU to Grayson, Crysyal and Ivan for treating me like family. I just wish I found Vegas Valley Motors years ago.
I am a single mom with two children. I have been in need of a newer vehicle for over a year. I was very nervous about buying a newer more nicer mini van or suv. I was searching the internet and came accross a 2003 Dodge Grand Caravan with low miles. I think it had 47k when I bought it from eAutoNiche.com. I looked at it everyday for about a week. Finally, I called to ask a question and was amazed how nice Dan the owner was. He was very understanding and informational. I quickly gained his trust and scheduled an appointment. I am a school teacher and showed up at his office with two kids. He greeted us and put on The Disney channel to keep the kids busy. I looked at the van, LOVED IT!. I went home and came back the next day to purchase it. Dan was great! He did not push me or try any hard sales. He was very informative and super nice!! I will refer anyone of my friends or family to him. This is the way buying a used car or any car should be!! If your interested don't hesitate!. Thanks Dan for an awesome experience. I know your business will be very successful! Name: Angela Location: North Las Vegas, Nevada
I purchased a truck from eAutoNiche.com last month. I live in Minnesota and was shopping the internet for a Ford F-150 Extended Cab. I came across their website through eBay. I researched the truck they had for sale and decided to call. Dan (The Owner) was very helpful and pleasant to deal with. His customer service was far further than I expected. I bought the vehicle online. (The video and 60 pictures were AWESOME) All the pictures and a really cool video made me feel much more comfortable with the process. I sent him a deposit and my brother flew into Las Vegas and picked up the truck, Dan drove the truck to the airport and waited an hour for my brothers delayed flight to arrive. He was very nice and even offered to drive my brother to his hotel for him. After my brother got the truck to Minnesota, I was blown away!!!!! Super cool truck even nicer than the pictures. Dan called everyday until the truck arrived. Even though I never meet Dan, he was super nice and is the type of guy you would want to have a beer with. Thanks again Dan!!! - Jerry S. from Northern Minnesota
The owner tried very hard to satisfy this customer. The customer put over 980 miles on the vechile in a matter of 2 weeks. The car was sold to the customer AS-IS. When he broke down 2 weeks after the purchase the owner towed the vechile from the orleans hotel back to his business located on fremont. The car had spun a bearing due to the fact that the customer reved it up to much. Autos unlimited is not an auto repair shop they had to send the car out to a mechanic shop. The owner charged the customer 800.00 for the repair and he actually paid 1,500.00 to fix it. Also autos unlimited did not charge the customer for the tow. Apparently one of the salesman hung up on the customer because the customer was calling everyday to see when the car would be ready. That salesman has been terminated for this action. It took a while to fix the vechile from the mechanic and was not the fault of Autos Unlimited. Autos Unlimited has been in business for over 33 years and is a member of the BBB.
I felt that in this callous day and age that there were no more knights in shining armour, rescuing princesses; but I am wrong! There are and their names are FRED, CARLOS, RAY, and TERRY! For Katherine's graduation present, I bought her her dream car - a Seabring Convertible. Through the misguided actions of ANOTHER MECHANIC the oil leaked through and the engine exploded. She had only the car for six months at that time. Fred, along with his associates, worked tirelessly to find another engine, install it, worked with the financing company; in short, we were finally able to pick up her car this morning! It has been a very long road but these people never let us down and kept us appraised during the entire process. I just thank God that there are still people like Fred and his associates and we are only going to take our cars to their mechanic from now on. And we plan on going back to buy my husband of 25 years the truck that he has always wanted!