My search for a new car started several weeks ago. After taking a firsthand look at several crossover vehicles and researching important factors like mileage and safety ratings, my wife and I decided to go with the Mazda CX-5 Touring. The next step was the daunting task of visiting dealerships and negotiating. Just the thought of visiting different dealerships turned us off since a visit to any showroom usually consists of high pressure sales and bait and switch tactics. So we decided to try a different approach and we used an online tool to requests quotes from several local Mazda dealerships. Robert Kesser from Lehman Mazda was the first person to contact me via phone and email. Throughout the process, Rob was by far the most responsive salesperson. He answered all of my questions in a very professional, patient and courteous manner. I never felt any pressure and he never played any games. In an industry full of overly aggressive salesman looking out only for their pockets, Robert's honest approach was absolutely refreshing. He was always more than willing to negotiate in our favor and kept pushing to drop our price. The more I interacted with him, the more I realized that he wasn't just another car salesman. All in all, we worked with about 6 or 7 dealers throughout South Florida and Lehman Mazda kept coming back with very competitive prices. But what really sold us was their top notch customer service. Keep in mind that when you're buying a new car, you're also "buying" into a new partnership. Having said that, we're very happy and incredibly satisfied that we bought from Lehman. I also need to thank Al Silva. In Rob's absence, he stepped in right away to answer all of my questions and address my concerns. Again, no games, no pressure, no confusing salesman speak. Al is a straight-up guy that is out to change the mindset at car dealerships. He's doing an amazing job. Lastly, thanks to Raul Rovira. The dealership was closed for the day and he stayed over one hour later to calmly review some of the features and cool gadgets of our new vehicle. That's the kind of service that made buying at Lehman Mazda the best car purchasing decision we ever made. If you're looking for a Mazda, save yourself the trouble and go straight to Lehman. Ask for Rob Kesser or Al Silva and I promise that you won't be disappointed! We absolutely love our CX5!
Service and product knowledge was really lacking, My car was under original Mercedes Benz basic warranty of 4 years or 50,000 miles, i have a 2008 c350 with 42000 miles. I went to the dealer because the rear right signal light and front light were out, first when i got there i was assisted by Fernando a sales adviser, first thing he told me when he checked the car was &quot; the lights you have are after market and as so are not covered under the warranty&quot; i said these lights come original with the p2 package , they are bi xenon lights so everything should be covered. He insisted saying no, and that he was going to double check with the technician. He told me that it was best to leave and come back the next day, mind that i had to leave work to do this and all this time a full day! to check if i was covered or not, unbelievable!!. He then calls me that same day at night around 7:20pm and tells me &quot; as i previously said , the warranty is not going to cover it, so he sent me an estimate for the repairs of $ 875.00 dollars! I told him Fernando this is ridiculous , you are charging me almost a thousand dollars to change some light bulbs that as a matter of fact should be covered under warranty. Well we went back and forth discussing it, and since he wasn't doing anything to help me, I told him OK never mind i cant pay 875.00 dollars right now for some light bulbs that cost 20 bucks a piece, you guys are ridiculous please let me just get my car and ill get a second opinion somewhere else, and to my biggest surprise when i went the next day to get the car, they charged me a &quot; cover fee &quot; of 117.00 dollars just for pretty much telling me the estimate, since no work at all was done to the car. and which by the way he never mentioned a word about cover charges or estimate charges. This is the second Mercedes I've owned , and i love the car, however this issue has greatly disappointed me , i expect nothing but the best from a company such as Mercedes, otherwise i would've bought a Toyota or a Kia. I will definitely post this review in the web and to all Mercedes Benz review web sites, so other people are aware of how they do business in the Coral Gables service center. LUIS GUTIERREZ WAS ABLE TO TURN THIS EXPERIENCE 360 DEGREES. VERY PROFESSIONAL GENTLEMAN, VERY THANKFUL TO HIM.
I am not a person to write good reviews, if I write a review normally is negative. But in this case I have to admit that I was motivated to write a positive review for South Motors Mazda. Since I had read so many bad reviews my wife and I went to the showroom just to check the car we wanted and to test drive, as we have done in other dealers. To our pleasant surprise Michelt Dominguez was the car sales available showed us the car with no push sales attitude, he listened to our expectations and with a down to earth approach we sat down to look at the options. Another difference with pior experience, there was no back and forth with a manager sitting in a dark room far away from the sales office. Immediately that we showed interest the manger Franly Machado introduced himself and explained the process, that there was not going to be a back and forth but he needed to review the numbers that we were requesting and he was going to do his best in the first try. NO WAYTING 10 HOURS. A few min later Michelt came with the offer, we liked and we closed. It was by far the best new or used car buying experience in my 20 years of experience. I recommend South Motor Honda specially the Michelt Dominguez and Franly Machado…. And at the end the Finance person was very efficient to finish all the paperwork explained everything and got us ready to receive the our new Mazda CX-9.