I have an agent who used this firm to close a transaction. The transaction closed in Feb 2017. I discovered in May 2017 that the agent has held our portion of the closing for the past 3 months. I contacted this firm and over the past week I have been trying to get what is rightfully mine and have met roadblock after roadblock. First the firm refused to stop payment on my check and issue a new one. I offered to pay for a wire and they have refused to send a wire...It has been more than a week attempting to get paid....This firm should have seen the outstanding check in their escrow accounting. The week has now come to an end and i still don't have my funds...the response from the owner was 'have at a complaint'...Poor service and EXTREMELY FRUSTRATING...After contacting the owner he stated that i should file a complaint...Quote.."have at it"
This place commit fraud on a day-to-day basis sell your house to these people and you may not get your money or your house back. Here's a list of fraud that they commit here wire fraud email and phone tapping fraud and bank fraud. AJ and Dee serve the devil.
In May of 2016, we contacted Florida Fast Title to do some title work for us. I did everything I was instructed to do. I could never make contact for needed information! The end was a fiasco! I was expecting titles, now and only now, I am being told all the things I now need to do to obtain them, I felt these were things that should of been brought up to us at the beginning. It did get done with great pain and a lengthily procedure that was totally ridiculous! I could hardly give this company a good rating, and would refrain at all cost from ever doing business with them again!
Amazing company with great employees! They are accommodating and have made a difference for many of my clients. My #1 Title Company!
This company is a scam. They do not answer the phone ever, the voicemail box is full and they do not respond to emails. Avoid them at all cost!
The worst experience that I have ever had with a Title company.
New House rep contracted with me to provide document and remote closing services. Their performance issues created delays then they short paid me. Scheduled June 30th ,2014 3pm file # ****40554 split signing for 2 locations in 2 different counties. New House did not deliver the docs to me in time to print and make the first app't. They also held me up with replacement docs preventing the 1st reschedule from happening. They knew these locations required lengthy drive times and both signers were working so had limited availability. More importantly no one told me or the signers there was a TIME deadline they wanted the fax back by! The scheduler had me on the phone just before 6pm and knew I was finishing another job then meeting with her signerss. She never said a word about the deadline but sent an email to my office later cancelling. Which I got AFTER the job was completed and the fax ready to go. I have multiple emails and phone call records substantiating the time issues created by New House. I have emails stating they would pay me half now then give me the reschedule. They have failed to honor both promises. Even though I have provided several of the emails and details about these issues to Andrea she is more concerned with their failure to meet their sales goal. Even though they are the reasons the split signing did not happen as hoped for Andrea and Kellie prefer to dock my pay in disregard of our agreement and in spite of their performance and lack of communication failures.
Our realtor failed us in our home buying process. We called New House Title looking for help and they went ABOVE AND BEYOND. They were able to provide us answers and assistance that probably helped us to keep our loan from timing out. Phone calls are always returned, emails always responded to quickly. And customer service was so unexpected and welcome that it made this horrendous process seem not so bad. I would recommend this business to anyone!! I cannot thank them enough for their help in this process!