Bottom line: Made big promises to get me to join, seemed more interested in my money than me, their coaching ultimately did not help, and coaches/trainers acted inconsistent to what they teach.The company prides itself in offering one of the most expensive and rigorous coach training programs yet failed to deliver. By the end of the course I was worse off than when I started and had to deal with the emotional trauma of spending all that time, effort and money for naught. Far from the great life they claim they want others to have.I was in a bad place in life when one of their coaches told me about the coach training program. After telling them what I really wanted from life the coach promised if I did the program I would get it. I regret not being more cautious.The program is very intense and throughout the course they seemed more focused on making sure I paid my fees. Never mind that my goals did not seem to be getting any closer despite the coaching and all my efforts. For all their talk of loving people they were more keen on having us make declarations on when the next payment would be made."Trust the tools, trust your coaches, trust the process," they said. I complied believing that if I worked on getting past my issues with money I would eventually have my breakthrough and finally get what I really wanted from life, what they promised I would get from joining the program. That unfortunately didn't happen.Each trainee is assigned a coach for the duration of the program. The assigned coach may be one with years of experience or they may have just graduated from the program before you came in. I don't know how the company can justify charging so much and then assigning less-experienced coaches.On top of this the company does not act in a way consistent with its own teachings. They talk a lot about love yet once I'd paid all my fees and was no longer giving them my free labor, communication from the company quickly dried up even though they knew I was in bad shape. The few conversations I had with them after graduating generally went like this: "I'm sorry to hear about your predicament and I'm sorry the program didn't work out for you. By the way, will you be supporting the new round of the program? And who in your life would benefit from being enrolled into the program?"They talk about responsibility and integrity but I saw little of it. They will brag about how all trainees graduated from the course satisfied, that no one has rated them below a 4 out of 5 and will plaster positive testimonials on their website while ignoring those whose lives were not improved by their coaching. Perhaps they ought to do a follow-up on graduates 6 to 12 months after leaving the program.The content of the course is useful even if it is not unique. However the people who make up and represent the company fall far from the lofty ideals they espouse. I can be understanding and accept they are only human who make mistakes but given the amount they charge they only succeeded in setting the bar much too high for themselves.If you are considering enrolling into a coach training program I would encourage you to at least research what other organisations offer. If you are seriously considering this course talk to graduates of the program including those who chose not to continue with the company or support the program. No doubt people have benefited greatly from this coach training program but those that don't seem to be swept under the rug.
I paid $200, I couldn't find anyone in the office. I tried Shelby's phone, it went to voicemail. I need my money back, they are so unprofessional!
No need to call shelbys personal line? i've been to their office everyday and they have not been there or called me back. They took $200 and all my personal information. Even if she's not the owner, she still works there and people's questions need to be answered no matter who it is. Owner, worker or affiliate of this business.
Just so everyone knows Shelby is not the actual tax preparer! There is no need to call her PERSONAL line. I went up to the office while they were open and she was nice and helped me out with what i needed. I went back there and saw notes with her personal phone number on the door. This whole situation is unfortunate and I understand people are upset but it is not shelbys fault. she was not the owner!!
I'm editing this since it won't allow you to post a second review. I was up there today hoping that someone would show up. There were 15-20 people in the same boat as we are. One of them had a phone number for one of the people who works there because she texted him that they needed more information. Her name is Shelby and her phone number is 858-254-8685. If anyone has any information that might help those of us who are being screwed by these crooks post it here. Went in Monday for a 1:30 appointment. They finally saw me at 4:30. They took copies of all of my paperwork and "allowed" me to pay for their services (they required cash) The receipt they gave me was written on what most people use to take a phone message on. No signature, business name, or anything. I requested a business card and they didn't have one for me (I should have known better). I was supposed to go back today to sign my returns and there was a sign on the door saying they were having electrical issues. There was already a sign telling me that they were out of the office for "personal family issues tomorrow). The sign regarding the electrical issues is still up No one every answers the phone, I haven't been able to sign my tax forms. I pushed a note under the door. If they haven't called me back by tomorrow I'm calling the IRS and the police.
This is a horrible service and will never use them again. Had am appointment Feb. 4, 2015. Turned in all paperwork and paid $200. Been up to the office several times since Feb., including on a Saturday and office has always been closed with notes on the door indicating electrical issues, etc....Today is March 18, 2015. No taxes completed, no refund and do not know where my taxes are. Very frustrating!!! Think this is one for Turko on KUSI...
I got my refund without any problems last year (and everything that was promised).. They get very busy so the long wait is the only downside.. Yes, hard to get a hold of (its a growing small business).. Stop trying to knock the little guy down
Last thing I heard, Lisa is in prison. That is where she belongs, although I don't believe she is. She was investigated by the federal government and the IRS April 2014. Her office is apparently open, it has office hours posted which are a lie. She has a number to call for appointments which gets no response ever! People are looking for her, she cheated a lot of people for their money. Promising big refunds and amendments. She grew her business from her home started with 300 customers and grew to over 7,000 in two years. Look up on NBC L&T works under investigation.