I have been twice n both times I wasn't impressed. The food just doesn't taste great nor like authentic soul food. The staff has always been courteous and that's the only reason I gave 2 stars
I used to frequent this restaurant all the time despite the wait and the crammed in space which really is ridiculous. But the food is excellent. The only bad thing about this restaurant is the bad, bad customer service. They have the most ghetto, unprofessional group of staff, I have ever come by. They don't smile, they act like your getting on their nerves, to say the least. I had to stop going because I refuse to pay my money, only to get bad service. Big Mama you do an excellent job, but your staff truly needs a class in good customer service, that is the root of any business. It would be a much better place if they get rid of the attitudes. So now I just go down the road to Franco's where I know I'm gonna get good food and a smile! If I stopped going, no telling how many other customers the business has lost due to the bad customer service. We as black people already have a label as having bad dispositions, and when it reflects in our business, its a shame! Get it together Big Mama's staff, and look out for the woman that looked out for you, before you cause her to lose everything she has worked for!