The staff does a great job caring for the animals. It is always clean when I go in there, and my dogs LOVE it.
We have boarded our dog there for the last 4 yrs. and we have him groomed there. They have a very friendly staff and a very clean facility. They tak…
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We began taking our rescue dog Elsa to doggy daycare at Eastpoint in January. She has loved it from the beginning. We ask her each time she goes, "do you want to go play with your friends" and she begins wagging her tail and standing by her leash. When we arrive, the staff greets her by name and she immediately goes to them and gives kisses. When we pick her up, the staff tells us about her day, how sweet she is and how she interacts with other dogs. She is exhausted from a long day of play when she comes home. We have had nothing but a positive experience at Eastpoint.
Highly Recommend Doggie Daycare! We started taking our shepherd mix puppy Mocha to Eastpoint Pet Resort in February and she will keep going. She loves the companionship with the other dogs and the staff is very caring.
5 star review by simplyallie77, run a search on the username simplyallie77. The ID belongs to the owners daughter Alex Dinkins. How many of the 4 or 5 star reviews can you trust?? I have pages and pages of information which backs this up. Run a google.com search for your self.
I have taken my Toby to Eastpoint Pet Resort since he was a puppy for day care facilities. His first experience, he was put into the room with all the other dogs and he immediately cowered in the corner as all the other dogs were trying to sniff him. The staff immediately intervened and gradually integrated Toby into the room with the other dogs. This became his daily ritual and something he looked forward to every single work day. He eventually became a staff favorite and could always be found sitting at the gate behind the front desk with the staff instead of going into a crate all day (my Toby is a very quiet boy which helps him remain out front where is doesn't become disruptive. We have even boarded Toby while we took vacations and the staff never seemed to mind my call to check on him. June, 2013, my husband accepted a job in Indianapolis so we moved. We have since adopted another Wheaten Terrier named Tucker. After we moved, I still travel to Louisville at least once a month and I always know I can take Toby with me and he looks forward to seeing his friends. The new puppy has also been 3 times now. I can always count on the fact that he will be exhausted. I can also say that I believe the staff at Eastpoint Pet Resort have made my sweet Toby the excellent dog that he has become. He has learned to socialize with other animals and knows how to deal with people and is an all-around better dog as a result of the caring staff at Eastpoint Pet Resort. I would HIGHLY recommend them. Remember, they're a pet resort, not a vet but it's also good to know that a vet is next door in the event of an emergency but I have never had a need to worry about it in all the years of experience I've had with them. Thank you to all the staff at Eastpoint for loving my Toby and my little Tucker. They look forward to their next visit.
I would highly recommend the Eastpoint Pet Resort location. When I arrived, I was immediately greeted by a friendly face. The facility was clean and neat. My dog was boarded in the Deluxe Suites which includes a pet bed, tv and extra walks. He seems very willing to go to his room with a view. I was very happy with my experience here and will definitely recommend them to all of my friends.
This place should be investigated for animal abuse. My parents took their dog for a preview cut to ensure that it was the right place for our dog. They pretended to know how to cut our dogs hair as we wanted. When my father picked our dog up the next day he could hear our 2 and a half year old yelping in agony, something she NEVER does. When he saw her she had clumps of taken out of her coat, she was not cut as requested and her entire belly and paws were covered in urine. Her skin was pink and red as if she had been nipped by the groomer. Then, the receptionist asked for an additional $20 above what was previously quoted because the groomer had to spend more time than they expected. When my father got home my mother smelled her paws and could immediately tell it was urine. When they called to complain the receptionist was rude and unprofessional. My father then talked to the owner who contradicted herself several times before finally offering to give half of their money back. My parents are almost certain that our dog was abused due to her condition and her disposition when she returned home. She was embarrassed to even be seen. My parents felt terrible and took her to give her another bath to clean the urine and to try to help with the spots on her skin that still show a day later. The owner threatened to take my parents to small claims court if my father cancelled his check, however my parents are considering their options given the fact that there are clear signs of animal abuse. DO NOT take your pets to this place. They are unprofessional, rude and abusive
For anyone who thinks it's 'strange' that these reviews are so specific, it's because this boarding facility is completely transparent! They welcome tours and leave no room closed to the public on a tour. I used to work for this facility and it is always clean and the staff truly cares about each and every dog, often going to great measures to ensure dogs stick to special diets, get needed medications, and even read your pup a bedtime story if need be. They book up quickly because repeat customers come back time and time again! Also, the pups get their own 'rooms' with a private run in each one, as well as a tv and doggie bed. You can even bring everything but the kitchen sink to make your dogs room more like home if you'd like! I am biased, however, for any naysayer, go for a tour and you will soon be a fan!