Louisville, KY Kennels

Best place ever! My dog came home happier than when I left him. Not to mentioned groomed and looking great! We will be back and will be sure to pass along their name to friends and family!

Was a good place to board your pet until about 6 months ago. Not sure what happened (staff/management change); but the service is now abysmal. When trying to make a reservation, the girl on the phone was all over the place, extremely unhelpful, and then downright rude. Asked for a manager and was told they would be busy for an indeterminate amount of time, Asked to be called back by management and left my contact information- no call. Made a reservation with another boarder and found out PetSuites has a dog flu problem right now. Will not be leaving my pets in the care of these people.

I have been a customer for about 20 years, my golden doodle has been going approx. every 2 weeks for the past year. I took him there 4-14-17 & I will never, ever take him back. I was told he had a matt when I was dropping him off, I felt and said there isn't a matt there. She then said well maybe it was further up, I didn't think much of it. Another lady came in with a golden doodle and the girl told her that the dog was matted and she hadn't even bothered to feel her. She didn't look matted to me. A couple of hours later the owner called me to tell me that my doodle had a matt under his arm & they needed to shave it there because they didn't want to cause him pain. I told him that I hadn't felt a matt, but fine, if it was a small spot under his arm it wouldn't be noticed anyway. When I picked him up I could only see the top of him from the counter, it was when he got out of the car that I saw what they had done to him. They shaved under each arm and into his belly. It was over 8 inches for each armpit area. They also shaved his whole bottom, from right under his tail, to each side, to under his belly, several inches in every direction. The area is very sensitive & there are tiny hairs that when he walks now, he jumps and turns around & tries to lick the area, I know it's hurting him & it breaks my heart. I called & complained this morning, the other owner kept trying to tell me that he was matted to the skin and you couldn't feel them and they had to shave him with a surgical blade. This is a doodle that is groomed regularly, she tried to tell me that they worked hours & hours on his matts and didn't charge me. Lies, he may have had a small matt, but nothing like they are saying. I think they were overbooked and under staffed and it was easier to shave than to groom him properly. They charged me 91.00 dollars for his grooming, I even tipped 5.00, as I always do because I didn't see the damage there. Beware of this place, it has changed recently for the worse.

Shaved dog s nipples off. Skin all red! Dont have your precious pet go through a similar experience with this salon!

The staff does a great job caring for the animals. It is always clean when I go in there, and my dogs LOVE it.

All business and no glitzBeen a client since the seventiesYou will not find a better groomer or friendly staff

We began taking our rescue dog Elsa to doggy daycare at Eastpoint in January. She has loved it from the beginning. We ask her each time she goes, "do you want to go play with your friends" and she begins wagging her tail and standing by her leash. When we arrive, the staff greets her by name and she immediately goes to them and gives kisses. When we pick her up, the staff tells us about her day, how sweet she is and how she interacts with other dogs. She is exhausted from a long day of play when she comes home. We have had nothing but a positive experience at Eastpoint.

Highly Recommend Doggie Daycare! We started taking our shepherd mix puppy Mocha to Eastpoint Pet Resort in February and she will keep going. She loves the companionship with the other dogs and the staff is very caring.

5 star review by simplyallie77, run a search on the username simplyallie77. The ID belongs to the owners daughter Alex Dinkins. How many of the 4 or 5 star reviews can you trust?? I have pages and pages of information which backs this up. Run a google.com search for your self.

I have taken my two cats to Petsuites for five years usually at least six times per year, four visits being extended stays. To say they are treated with love and kindness is an understatement, so much so when one was ill the manager personally took him to our own vets more than once for treatment. My cats are always happy upon arrival, settle straight into their room and, embarrassingly, sometimes one of them does not want to come home! We have relocated and I am honestly struggling to find pet care which even comes close to the facilities offered here and am certain I won't be able to find such caring staff.