Hospitals in Louisville, KY

Very rude front desk and support. No sense of urgency when brought in by ambulance. Waited hours. Ok for minor stuff if don’t mind waiting hours, but would never go again for anything serious. They just don’t seem to care, or have expertise.

Rude front desk. Pompous nurse that decides who goes back next. Rude nurse. No nurse even at ICU desk where they are suppose to monitor everything from there! My daughter did clinical there and she said they are more worried about baking cookies so the hospital smells good then professional patient care. Plus had to wait 3 HOURS just to get seen! Will never recommend and certainly never go to again.

The front desk lady was very rude. No smiles, no commutation from anyone in the ER waiting room for over 4 hours. This was my first time to Norton Brownsboro and my very last. I work for a surgeon in the Louisville area and this is the last place I will refer anyone to. The nurse Timothy was the rudest nurse in the ER. I am so disappointed with this facility��������

We went there a couple of times and I think it's all about your luck. You may go and find a good doctor, or find a doctor who has know idea what's going on with your child, and can misdiagnose. They made us and our daughter do an unnecessary painful medical procedure that she absolutely doesn't need. And all the doctor could do was apologize for her stupidity afterwards. My other daughter went once for a headache, and the doctor was trying to convince us that he's 100% sure that she has a migraine and wanted to give her a migraine shot right away. We insisted on a CT scan , turns out she has a simple sinus infection that she could take antibiotics and get rid of it. Bottom line ..... if it could wait, take your child to their regular pediatrician. That will save you and your child the stress and fear and an unnecessary painful procedure your child may not need.

beds are dirty horrible food the only person i like in there is Mr Ty. And the rest of them don't care about u even the nurses Ive been there three times and they suck

The worst experience of my life. No one cares about you. It is a total rip-off. Dirty, uncomfortable beds, horrible food, nurses were all uncaring & unprofessional.

My husband died there from an allergy to medication, which I brought to their attention on numerous occasions. He was allergic to Heparin and his arms, legs and kidneys filled with blood clots and turned as black as coal. The doctor (if one could call her that) said I'm sorry. I've been trying to get his medical records for months.

Hi; My name is Jerry Schafer. My father was a patient at Nortons Hospital in Louisville, Ky Oct. 27th until he passed early Monday Nov. 2nd. I can't say enough good about the nurses on the fifth floor during his (our) time there. Dad was in three different wings on that floor during his stay. The professional attitudes of ALL the nurses we encountered was unprecedented. You have to understand...we have a very large family and we had several members of the family there at all times. The staff NEVER once seemed upset, irritated or put out of place because of our presence. We no doubt caused confusion, lack of space for them to do their jobs and just overall chaos at times with our chatter and overcrowding of their space. I commend them for putting up with this family of 13 kids, 32 grandkids and 31 great grandkids that took over the fifth floor during this difficult time of losing our father. Again, from the bottom of our hearts, THANKS!!!

I can't stand my PCP (for reasons I won't get into here), and have been avoiding getting medical attention for weeks.This past Saturday, upon seeing my rapidly declining condition, my boyfriend rushed me to First Stop Urgent Care on E. Broadway.My BF called the office while we were in route, to confirm office hours and to make sure I could be seen. The receptionist (sorry, I didn't catch your name) was warm and welcoming, and quickly assisted me through the paperwork upon arrival. I was seen in under 15 minutes!!!I'm not sure what to say about Lyndsay and Elma, other than the treatment they gave me was extraordinary, and they both went over and beyond anything I could have expected. My condition turned for the better almost immediately, and my post care instructions were clear and concise. First Stop Urgent Care, will be my only stop from now on... Thanks to these lovely, caring, and knowledgeable ladies.~Cheers

I will never again go to Jewish hospital ER! I was taken there by ambulance because I was having chest pains. Was taken off the stretcher and told to wait in the waiting room. Five hours I sat there waiting.Then, 12 hours later, I was discharged. I explained to the staff that because I came by ambulance that I did not have my phone, money, or purse and did not know any of my contacts numbers by heart. Staff let me know that this was not their problem. I went and sat in the waiting room hoping that my daughter would pick me up after taking her kids to school, and security told me I could not sit in the waiting room and that I had to leave the hospital. NEVER have I ever felt so uncared for!!! ...I hope I never end up at this hospital again! I will crawl on my hands and knees to a Norton’s if I have to!