5220 Jimmy Lee Smith Pkwy, Hiram, GA 30141
Bike Parking: No
Price Range : Average
I went to Marshalls at Hiram, Georgia today. I had a buggy full of outfits for my two years old and went to the fitting room to try something for myself. I left my buggy outside the fitting room with all other buggies for customers in the fitting room. When I came out I couldn't find my buggy and told the guy at the fitting room, he didn't care and said nothing. I went straight to pay for my shorts. I realized that my car keys were at the buggy that I left outside the fitting room. I told the cashier and she came with me and helped me to look for the buggy. Then, the store manager came and told me that this was not the store responsibility to look for my keys. Well I'm sure an employee took the buggy, I don't believe a customer will take a buggy full of clothes already. They left me standing in there for almost an hour, the store manager then came up with my keys and called me irresponsible for leaving my keys in the buggy. So much of lack of respect to customers, I can't believe it, she didn't even look at the cameras like I told her to see where the buggy was at, and then she comes and calls me irresponsible. It was an employee that took my cart, and this lady doesn't even say sorry. I will never buy at Marshall's again in my life, this is the worst customer service ever. I had to wait for an hour for my keys just because an inept employee decided to take my buggy full of clothes, it is too logic that if the buggy is outside the fitting room and has stuff on it, then it belongs to somebody in the fitting room. in top of that my baby needed a diaper change in the meantime and they didn't even have a changing table in their bathroom. I am so disappointed.