I brought my 2003 Lexus IS300 to this dealer to take care of a small problem that I ended up fixing myself. First of all, the service representative that "helped" me had a bad attitude from the second I walked in the door. I was willing to give her the benefit of the doubt, and just assume maybe she was having a bad morning, but regardless she seemed more hostile than friendly or helpful. She told me to pay $93 to have them look at the car (before doing any kind of labor or ordering parts). When I pointed out that I had already used a diagnostics tool at home, and read up on the problem at hand, she basically told me that I was probably wrong and they "don't work for free". I decided to go find the part to fix it myself and it ended up costing me $12 total to fix. Overall it was a very unprofessional encounter, and the only reason I rate 2 stars is because, even though I wasted my time going across town, I was seen almost right away. I would expect MUCH better from any dealer, especially ones selling higher-end cars like Lexus.
Things were not done to my satisfaction, tires were over inflated (35psi instead of the required 30psi);the front bug deflector (GM product) was not installed as I requested; white glue can be seen from the reinstallation of door side molding;no oil change was done (the vehicle oil change mileag…
I purchased a 2015 Cadillac Escalade and I must say I am completely impressed with my overall experience! I found the vehicle on-line. I work in Las Cruces, NM and Bravo Cadillac of El Paso delivered the vehicle to me in Las Cruces, brought their Finance advisor with them, had me in and out in…
Great car buying experience. From the manager to the salesperson "Bill". Not the normal back and forth that most of us despise. Walked in gave them a price and walked out with what I wanted at the price I wanted. Definitely would buy from them again.
7. Casa Nissan
I am absolutely greatful for Casa Nissan Home of the Nice Guys!! Back in 2007 when I needed a car and didn't have much credit. Mr. Eddie Hernandez did everything in his power to help me out. And I purchased my first car! Yay!! Years later my husband and I wanted to upgrade our car since our fami…
I had a great experience here. The GM Mr. Avalos and my sales person helped me get to the payment I was comfortable with. They also made the purchase process very easy for me. Fastest car buying experience. Highly recommended!
5625 S Desert BlvdEl Paso, TX 79932
I just had a great buying experience at Rudolph Chevrolet. Art was extremely professional and patient as he showed me every model I was interested in and answered every question. ONce we decided on the car Chris thoroughly explained all my options and helped me come up with the best deal possibl…
10. Dick Poe Dodge
1363 Airway BlvdEl Paso, TX 79925
From Business: Established in 1928, Dick Poe Dodge is owned and operated by the Dick Poe Family of Dealerships. Its Dodge models include the Avenger, Caliber, Charger, Dakota, Durango, Grand Caravan, Magnum, Nitro and Ram 1500. The dealership operates a service department that features diagnostic and repair equipment. Its parts departmen…
I had bought my first Acura in 2010 from Hoy Fox Acura and had always taken my vehicle to get serviced there and always had good customer service. I had always said that I would purchase my next Acura out of town, for more options and better deals. But it wasn’t until 2015 when I took my 2010 …
my vehicle needed some warranty work. i was told it would take a few hours to complete. it has know been four days still in the shop. and i have been getting the run-a- round by the management as to when my vehicle will be ready. they do not return my phone calls . poor customer service.
23. Casa Kia El Paso
With great news Integrity Kia cam in town. Now we have another option to get Kia vehicles and I was not disapointed. My wife and I had a great experience while choosing our new vehicle. Raymond Acosta and his manager were very attentive and gave me a great deal with my trade and with the purchas…
I write about the Audi department.It is true that they need all day to do an oil change. But worse: when you come to pick it up (at the time they said it would be ready), they haven't even started!The salesman's interest is only which car on the lot you want. They know little about the cars a…
950 Crockett StEl Paso, TX 79922
From Business: Welcome to Sunland Park Alfa Romeo We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, visit our…
6501 Montana AveEl Paso, TX 79925
From Business: Established in 1928, Dick Poe Chrysler Jeep is an automobile dealership that is owned and operated by the Dick Poe Family of Dealerships and features new and pre-owned cars, vans and sport utility vehicles. Its vehicle models include Chrysler's Town & Country, Pacifica, Aspen, Sebring and PT Cruiser, as well as Jeep's Comp…
28. Volvo of El Paso
1400 Airway BlvdEl Paso, TX 79925
From Business: Visit Volvo of El Paso to experience our full lineup of Volvo Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in El Paso this Volvo dealer is located at 1400 Airway Boulevard.
29. Hoy Volkswagen
1122 Airway BlvdEl Paso, TX 79925
From Business: Hoy-Fox Automotive Group is an automobile dealership that offers a wide range of new and pre-owned vehicles. The dealership is located in El Paso, Texas, and deals in new models of various makes that include Acura, Lexus, Mercedes-Benz, Toyota, Scion and Volvo. Its new Toyota inventory includes the Camry, Corolla, 4Runner,…
11165 Gateway Blvd WEl Paso, TX 79935
From Business: Hoy- Fox Toyota is an automobile dealership specializing in sales and service of new and pre-owned Toyota cars, vans and sport utility vehicles. It offers various Toyota models, including 4Runner, Avalon, Camry, Corolla, Prius, RAV4, Sequoia, Highlander, Matrix and FJ Cruiser. Its inventory of pre-owned vehicles includes m…
I did procure an 1199 Tricolor around April 2014 from a private sale, no problems w/the bike etc. I do all my own mx and no one touches anything i own unless i know you and trust you. shortly thereafter, a recall came in for a simple switch replacement. problem is i live 100mi from the dealership. DeShaun understood this, and after getting nice weather, i coord'd w/him to bring the bike first thing this past Saturday morning, i show up and 5 guys swarmed the truck to help off load it. The ducati tech was knowledgeable, seemed legit etc. He said give me until 2pm, and i asked if he can get the rear passenger pegs off as well which needed more than the std removal b/c of the aftermarket exhaust. He did this, no problem for IMO a reasonable price, i tried a few times but it was looking to be ducati PITA. He also adjusted the chain, updated the CPU etc. Right on queue, 2pm, DeShaun called and said bike is gtg. I get there, and no kidding, bike is done, everything was complete no BS and again 5 guys helped me load it w/o needing to start it.
I had bought my first Acura in 2010 from Hoy Fox Acura and had always taken my vehicle to get serviced there and always had good customer service. I had always said that I would purchase my next Acura out of town, for more options and better deals. But it wasn’t until 2015 when I took my 2010 TSX in for a regular service and I received A+++excellent customer service from the new Service manager, Julian Reyes. Because of Mr. Reyes’s excellent customer service I decided to just look at Hoy Fox’s inventory. I met Claudia, who went out of her way to meet my needs with also her excellent customer service. I ended up purchased another Acura from Hoy Fox Acura and kept my business here locally. I definitely will continue to take now both vehicles to get service here. I am a loyal customer to Hoy Fox Acura service department!! Thank you for your A+++ customer service!!
From the time I scheduled the service appointment for my Tiger 800 XCx, I was taken good care of by Manny, the service advisor. He listened to what I wanted to have done, got me scheduled promptly and gave me a fair price. When I picked up the bike, the technician (Marc) took the time to answer some questions I had and to talk about the bike. He even cleaned the air filter while he had the fuel tank off. Manny and another hardworking young man even helped me load the bike into my truck. This is the second service I've had done at VIVA and both experiences were very positive. The customer service is outstanding. Although I purchased the Triumph in Albuquerque, VIVA's team earned my respect and my business.
I just bought a jeep from them and my experience was more than excellent. They rescued me from a really bad situation from casa Ford Lincoln by helping me out with the situation and getting me out of there. Manager Cesar Valdez was very understanding and really helped me out. He was the one that took that handled the situation and drove me out of there. Luis Pérez was a very conscientious salesperson and they were both more than excellent. They also helped me get the car I wanted with very affordable payments and very friendly service. I read the other reviews looked at the dates and I from my experience I can tell you that best service I've had in a car agency. Hope this helps you.
I recently purchased a new vehicle at your dealership on Saturday, May 12th. The new vehicle was a Mother's Day present for my hard working wife. Mr. Greg assisted my wife and I in the purchase of the vehicle. I was extremely satisfied with the purchase, especially Greg's attention to detail in customer service. Greg even went out of his way and bought my two children food while we waited for our new car, a 2012 Toyota Corolla to be turned over to us. My wife and I were very pleased with the buying experience we shared at the Poe dealership. Thank you for making our buying experience a pleasant one.
Extremely rude manager Leslie Fleischer. He Flipped me off, and was rude to me. I just open the trunk in the car (showroom), and it's stuck. So aparentely it was MY fault. And instead of fixing the problem, and explaining WHY $106.000 mercedes has such an issue, he flipped me off. Wow. I know, my Mercedes is more than twice cheaper, and it's just a C Class, I am Russian, and I am not a buyer for $106.000 vechicle, but it definitely should not be the case of such a disrespect. Lucky him we not in Russia. Disrespectful garbage.On the other hand the service is very good. Fast and professional.
I had disccussed with Alex about going to Rudolph Chevrolet merely for the fact that they are closer to my home. But becuase I own a Buick, I wasn`t sure if they could warranty service my vehicle. He informed me that they can. I had also joked with Alex about going to Rudolph Chevrolet becuase they always wash my cars. Alex went above and beyond. My vehicle was washed, dried, and even vacuumed. I have been going to Shamaley since 2001 when I purchased my first vehicle. Alex is the only remaining service member face that I know and he has always been very courteous and helpful.
I am absolutely greatful for Casa Nissan Home of the Nice Guys!! Back in 2007 when I needed a car and didn't have much credit. Mr. Eddie Hernandez did everything in his power to help me out. And I purchased my first car! Yay!! Years later my husband and I wanted to upgrade our car since our family is growing and Mr. Eddie once again came to the rescue! We are greatful and so excited that we purchased our second car. Thank u Casa Nissan AND Mr. Eddie for doing your best and great support....but most importantly for making us feel feel like family!
I went to Viva Dodge with a Dodge Durango in mind. Luis Perez was the sales person who assisted me. I told him what my needs were for my family of 5. He ended up showing me a 2015 Dodge Journey that had all the features I could possibly want. I was impressed that Luis turned my attention to the Journey (which my kids love) even though they are considerably less expenisve than the Durangos. The rest of the experience went very smoothly, (Manager Oscar Garcia was also very helpful). When it's time to trade in, I will definitly go back.