Poe Toyota

So this is what happened, at DICK POE TOYOTA , EL Paso.

1.) To make the deal, at first I was told everything. When I asked for an automatic vehicle instead of a CVT, I was told: Oh, Yes sir these cars do come with both the options. Once I agreed to go ahead with the offer the sales person tells me that you just have the CVT option. (So it means the salesperson didn't have knowledge about the vehicle) Worst part is once the price of the vehicle was discussed the salesman wasn't even in sight for me to ask questions related to the vehicle or the offer!!

When talking about the final price: "Sir, here you go this is the best deal we have given any customer on this car." (But we will not tell you about the higher APR on that deal. Even though you are buying a brand new vehicle. Basically, I was kept in dark about the APR until I called the insurance company and got the insurance and went ahead with the payments)

2.) Without notifying about the APR they ran a credit check & I took a hit on my credit score. Noone said anything about that but I was told "We cannot help with that! You have to bear the hit you got on your score"

3.) The experience that shook me the most and would keep me away from Dick Poe toyota and all the other brands they indulge with is while I was expressing my disappointment with the way I was treated, one of the sales manager used the "F" word and almost pushed me out of the dealership with rage all over his face.

So in a nutshell: 1.) I wasted 5 hours of my saturday on a deal which wasn't made clear to me and had hidden terms & conditions in it, 2.) I didn't get the service a customer would expect when he/she wants to give his/her business. 3.) Instead of making things right I got insulted and got cursed and shouted at by the sales manager. 4.) When I said that I will put your review on google they were like I should tell whoever I wanted to tell, they don't care about it.

The salesman and the person who help him out were the aspects I liked most about this company.

You all are always so helpful and although I didn't have an appointment, I was given very prompt service. Thank you for your professionalism and courtesy.

Service manager was quick to get car in and out of service...this was great as the respective service manager was not in, so another one stepped up right away.

I would never go back to this place!!! So i got a letter in the mail for my Toyota, it said that i could get a free sun visor replacement by warranty and mine just so happened to be broken... so i went to these guys around 2pm one day and i figured it would take may 30 minutes at the most to replace, well lets just say 3 hours later i walk up to the service area and the guys still haven't even started on my car!!! So i tell them i need to hurry because i have things to do, so they end up finally replacing the sun visor, but it turns out the guy PUT ON THE WRONG VISOR!! It was the passenger side visor installed on the driver side so basically the mirror was facing out towards the front of the car, yeah i couldn't even use the mirror so i told them they messed up and i waited 3 and a half hours for something that required 2 screws and they still didn't even do it right!!! I really couldn't believe how pathetic the workers are and how slow they were to do a simple job.. BEWARE OF THIS PLACE!!! I would give less than 1 star but that's the lowest it goes.

Great customer service from Miguel in the service department. Car was ready in a timely manner and everyone was very friendly!

"Convenience of dropping my vehicle off on Friday for Saturday work. Friendly, courteous service. Work was done correctly, without follow up concerns. General atmosphere of professionalism and competence.

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Ledesma was extremely helpful and patient. Explained financing options thoroughly and assisted in every aspect possible. Very nice.

I recently purchased a new vehicle at your dealership on Saturday, May 12th. The new vehicle was a Mother's Day present for my hard working wife. Mr. Greg assisted my wife and I in the purchase of the vehicle. I was extremely satisfied with the purchase, especially Greg's attention to detail in customer service. Greg even went out of his way and bought my two children food while we waited for our new car, a 2012 Toyota Corolla to be turned over to us. My wife and I were very pleased with the buying experience we shared at the Poe dealership. Thank you for making our buying experience a pleasant one.

Luis Rios did an outstanding job helping us. He really went above and beyond anything we expected. He's the reason we bought from you.

My salesman and his co workers were so helpful and friendly.

I was told an hour and the oil change was completed in just under that time, on a Saturday moning, no less! Very happy!!

I loved the salesman, Vincent Santos and the sales manager made this an excellent experience.

I appreciated the over the phone negotiations. I don't have much time to sit at a dealership for hours. This really impressed me. Thank you!

The gentleman Albert Delgado was ever so diligent when it came to taking care of my Tundra, will recommend to all my friends and family.

The salesman Eric Vital was great with every step. Not pushy but understanding and patient. Thank you Eric! Also, thank you Mr. Springfield for being kind and funny and working with us to make the deal work.

I love taking my car to you guys! The service is always quick and everyone is very friendly! Keep up the good work guys I don't want to go anywhere else for my car care needs.

Service was above and beyond what I expected. I am currently home bound- my service manager personally picked up and delivered my car back to me. I will be doing all of my car buying at your dealership in the future.

The salesman was great. The experience went very well.