The people working in this company are very nice and flexible. They did hold my package when my family situation changed in China and returned my pachage to the suburb store for me without any charge. By the way their deliver rate to China is the best in Chicago area with tracking. It is nice they has multiple suburb store locations you can send your package for shipping.
I'm trying it out, I'm taking the greyhound to Marquette, Mich,, I really hope I don't regret it after reading all the negative stuff in the reviews, I'll get back to you after my trip, trip is from Oct. 30th to Nov. 3rd.
THIS PALCE IS BETTER AND CHEAPER THAN ANY UPS STORE. THEY ARE AN INDEPENDANR LOCAL SHIPPING STORE. FANTASTIC SERVICE..