Chicago, IL Sears

I called service for a repair of a dsihwasher. I was sold a Service agreement. then a repair service scheduled. The technician was there and scheduled a second visit for September 29. He was there and the diswasher still did not get repaired. I called to cancel the service agreement and to get some credit to purchase a new diswasher in Sears. I was told that the cost of the two visits( that did not work) exceed what I paid for the service agrrement. What a joke . I worked for Sears and retired 10 years ago. Well this was it with Sears Holdings.

Scheduling and timeliness of service was great! The technician was very professional , informative and friendly . Very satisfied customer.

Disappointing is an understatement. After the 1st appt was missed, the 2nd appt was almost missed till I called screaming to get someone to show up during time allotted. Unfortunately, when the tech arrived, he was more concerned with my culture, heritage & how much $ I made rather than doing his job. Tech made insulting & disgusting remarks regarding my ethnicity. He was hesitant to complete the job because he felt that I could afford a new water heater rather than repair the old one. After declining the purchase, he "fixed" what was intended to be fixed, instead he caused more of an issue. I called Sears to have another tech come out yet nothing was done to truly fix the initial problem & the problem created by the tech. I waited for 2 days & nothing was done. I had to hire an outside party to identify the Sears tech had shut off one of the vales causing the hot water circulation pump to be burned out & costed an additional $800. I'm still waiting for Sears to provide an explanation!

They had said it was only 105.00 labor charge, but they brought 2 technicians! There were no parts needed and my bill was 260.00!! I ask him why so expensive since he was there only about 1 hr. He said b/c there are 2 of us!! I ask what the other guy do HOLD THE FLASHLIGHT?? I sure don't trust these guys! They were more money than a HVAC technician an hour and they were fixing a FRIDGE!

I was very disappointed the repairman did no show up when I called I was told I would receive a call did not the time was 10 to 2 the phone call did not happen to 5pm

Scheduling and timeliness of service was great! The technician was very professional and informative. Very satisfied customer.

I appreciated the easy and quick scheduling and was glad the service person came on time and did the repair quickly. Thanks!

The serviceman was very professional. He found the problem right away and replaced the pump on our washer in no time flat!

Horrible service. For the month of June the salon was supposed to offer free bang trims. Well I went with my sister and cousin. The hairstylist was super rude and acted like she'd never heard of the free bang trim. Well, she finally trimmed my sister's and my bangs. While she was doing it she wasn't even trimming nice, she was just doing it however. When my cousin went to sit down for her to trim her bangs she said no and gave the worst attitude I have ever heard. She was super nice to her race, the African-Americans but super rude to us Whites. We left and I am sure to never go there again. Rude employees and horrible service. Do not recommend visiting the salon.