My car was stuck on the side of the road. I called in to Hemphill and spoke with Jenny. I asked Jenny if she knew when the driver may arrive. Jenny had the most nastiest attitude that I have ever encountered. Just because I asked if the driver was enroute. Jenny then proceeds to hang up in my face. unacceptable!So I called back and I spoke with Ken and he was slightly nicer but still ended up being rude and telling me that he would move to be last in line so that I could sit there even longer. That was so disrespectful. I was so upset that I used profane words to express my anger with Ken. I believe Ken is an owner or partner at Hemphill towing. And for an owner to act in such a manner is disheartening and appalling.I was able to get my car off the side of the road. But I want it to be known by all potential customers that this company believes that they can behave however they like. They need to know that their actions have consequences. And the consequences of their lack of professional will result in bad reviews and no one wanting to working with them.I have also contacted my insurance company and asked for them to be removed as a third party contractor because they are awful. Just check out the Yelp reviews and it will be clear to see. So if you have issues with your car, I would not suggest using this company. If you see they are being dispatched to you, just cancel and ask for another towing company.Trust me, you will thank me later!
375 Maltbie StLawrenceville, GA 30046
From Business: Lance Used Auto Parts has been providing high quality parts to consumers and businesses since 1971. We stock thousands of parts, all at great prices and with warr…
Serving the Buford Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
30. need a tow truck
9 E Main St NEBuford, GA 30518
From Business: Need Help with Flat Tire Change ? Looking for Towing Company ? Jump Starts ?. Private or Commercial. Let us help you. Call Now: 4703260784 , 888-254-4338 OR visit…
Outstanding service!! Especially from the driver "Frank" who said his actual name is Leon. I hope you acknowledge the great service he provided. He instantly and perfectly put me at ease that he would get my car where it needed to go. And he did!! He was a joy right from the start with his bright, constant smile. He was a blessing!! Please let him know!! I was the one who wished him a blessed day on Aug. 21st. I hope he did!!
THE WORST! Abusive liars who leave people stranded and don't show up!! If you need help go ANYWHERE else because these folks are incapable scam artists!
The manufacturer road side assistance came out to help me when I was stuck on the road and decided the car needed to be towed to the my local dealer where my car has been serviced for years. The dealer confirmed and told Hemphill rep to use the night drop (which I have also used before) to deliver the car. Hemphill decided to store my car overnight and take it in the morning - unacceptable. I only found out when I called to check on the repair for my car next day that my car was in fact not there yet! Roadside assistance confirmed they have many complaints regarding this because Hemphill is doing this to collect storage money - UNACCEPTABLE!!!