President’s Day (2-20-2017)"BUFORD"3250 Woodward Crossing BlvdBuford, GA 30519For Starts! There was a roach in her food-- alive and well-- Not sure if it just crawl on the plate or was hiding under the fries but there was a ROACH present in a meal she had been eating on. Gross, extremely disguising, never in my dreams have I been present to see such grossness. She was livid and I immediately spotted the waiter and requested he come over. As soon as he gets to the table DC said there is a F***ing roach in my food. He responds OH MY as he got closer and it moved. He scooped up the plate and went to the back. About 3-5 mins later the "manager" comes out and says what’s going on, per our confusion we looked at him and DC again repeats there was a F***ing roach in my food. The manager then responds this is a family restaurant we do not use that type of language and then states the waiter did not see anything did it crawl out ????? She was like no he saw it on the plate and took it back there to show you. The manager again states he did not see anything and asked if she would like a New Turkey Burger made--- :( at this point I laughed like no we don't want to eat nothing else in here. DC again respond to the managers offer "No there was a F***ing roach in my F***ing food and I am F***ing upset and I'm pissed. The manager again repeats this is a family establishment and you cannot use that language-- She replied she didn't F***ing care there was a F***ing roach in her food and now you telling me no one saw it but us. We asked for the waiter to come back over and the manager said that he was not about to come back over here-- Eventually DC used profanity one more time and the manager states there’s no need to talk like that this is a family establishment and you all need to leave I will take care of the bill. Glad to leave but the main reason I am writing to you is there was never any mention of I’m sorry no apologizes for the incident nothing to show any type of CONCERN NOR EMPATHY. Regardless of the F word being used the situation was never addressed by the manager and any decent person would be extremely upset about the situation of having a live roach in their food and then being told basically you lied about it. Furthermore if there was not roach in her plate why in the World would the waiter take a roachless plate to the back with the manager that wouldn’t make sense? The Manager could have easily deescalate how upset she was by simply acknowledging her concerns and why she was so distressed but it seemed he had one agenda and it was to NOT acknowledge the fact they have roaches in their Family Establishment.