1686 Commonwealth Ave Ste 1, Brighton, MA 02135
Phone: (617) 487-8605
Primary Phone: (617) 487-8605
Fax: (617) 277-6601
A-Z Auto Center, Inc.
A Z Service Center
11/03/2011Provided by Citysearch -
Freddy the owner was very responsive to the concerns I had about my repair. While the initial work had a few issues, he was very concerned to hear this, acknowledged them, and did what was necessary to make it right. I ended up very satisfied. If you have any issues with your repair for whatever reason, make sure Freddy knows about them.
08/18/2010Provided by Citysearch -
Backing out of my garage and not realizing the door was not all the way up, I violently ripped off the antenna from the roof of my Mazda CX-7. The force not only ripped off the antenna but also caused a dent in the roof and deep scratches in the paint. I had just bought it (
08/12/2010Provided by Citysearch -
I recently used a Groupon certificate for car detailing by A-Z Auto Center in Brighton. The result was terrible—little better than a simple wash and wax with interior shampoo. The wheels had dirt still packed in the crevices and dirty film on all areas except the outer surface. The interiors and exteriors of the windshield and rear window were streaky. The wax finish had swirl marks in it, and the paint finish had many small scratches that were not taken care of. The roof still had tree sap stains on it. Although the door jambs and sills were cleaned, the seals on the trunk lid and hood had not been cleaned of debris and dirt. The headlights were filmy and finely scratched. The floor mats were still wet and stashed in the trunk along with some maps that had been soaked. And the radio was tuned to a station different than the one it is usually on, and volume was very loud. Based on this experience, I would not recommend the A-Z Auto Center for anything, and certainly not for auto detailing.
I was VERY disappointed with the services of A-Z Auto Center. I was talked into going to this business because they were recommended by my tower as well as AAA preferred. I brought my car in to be serviced mid-February 2010 for stalling on the road. After a week or two, I was told the computer system needed to be replaced. The following Monday, I received a phone call from A-Z stating that on the way to the dealership to replace the computer system, they got into a wreck while driving my car (which shouldn't have even been driven, rather towed) and waited 3 DAYS to call and notify me. They did not call the police about the matter and thus I have no police report to reference. My car was undriveable and nearly totaled.
Now, I acknowledge that accidents happen, but how A-Z handled the situation is unacceptable. They offered to get me a rental car, but the guy who was in charge of it went on vacation and no one else seemed to have a clue. After two weeks of waiting, calling, and more waiting, I go and personally request the accident report so I can forward this to my insurance and let them deal with it. A-Z hadn't even filed an accident report nearly a month after the wreck had occurred. I even got yelled at for contesting the charges for the work they had performed (due to the fact that they wrecked my car and didn't deliver the product as promised.) I didn't think it was necessary to explain this.
Now, it is four months later, and I am out a $500 deductible and A-Z has not made ANY efforts to correct their mistake. This is not a way to treat a customer.
04/09/2010Provided by Citysearch -
I usually sign up for an account in order to review for either great service or awful service. Unfortunately, this will be one of the latter.
I came to these guys on March 28, 2010 on account of their incredible service rating. In short, precedent usually sets up for repeat, but in this case, I was short-shafted in the highest degree.
My car had received some damage in which I had called my insurance company to look at. The insurance company had given me a claim number and adjuster, as well as a third-party appraisal manager. Fortunately for me, the damage under the car was under $1000, and with a $300 deductible, I imagined that I would only pay the difference.
On the positive side, the repairs were completed within 4 business days and I was told to pick it up or suffer storage charges of $50/day. With this strong incentive I went to pick up my car, the repairs looked great, although I didn't receive a wash and vac service. All in all, they had told me ""that insurance would cover it and that I had to pay to pick up my car."" Wanting to avoid the storage fees and assured (not written) that everyone would be resolved, I paid the amount requested.
A day later, the insurance company called saying they would not cover ANYTHING due to the fact the appraisal people said there was NO damage whatsoever after dropping by the service center. Here is where it gets very gritty; the service center claims to me that it reported damage as given in my report, while also claiming the service center did not report damage to the appraiser. The appraiser reports to me that it has been looked at and appraised for near $455 dollars, but will add an addendum when it is finished. Contrary to that fact, the appraiser admits no damage to my insurance company and my insurance company refuses payment.
It seems that the disjunction between multiple people put A-Z auto center at fault (source), as well as my insurance company (recipient of false info). All in all, I am very unhappy that none of this was clearly explained and that I have to pay out of pocket. The insurance company was Commerce with AAA, adjuster named Nina who was highly hostile and uncooperative. I am moderately happy with the work, but I am frustrated beyond all hell with their insurance negotiation policies.
In the end, they give good service and great car washes, but when it comes to using your insurance to pay them for an auto collision/accident, it is not worth a second of your time to choose them. Take my heed of warning as you will, and hopefully you won't get scammed as I have. Best of luck in the future to all you motorists.
05/04/2009Provided by Citysearch -
First of all I never have felt compelled to write a glowing review before but these guys take the cake. Greg is wonderful, and tells you exactly how the process works as well as put pictures on the web so you can see the work being done, will deal with your insurance for you, arrange for a rental for you and then deliver your vehicle not only excellently repaired but fresh and clean. It was by far the best auto repair experience I have had in 51 years. Just call Greg and you will be pleased.
02/26/2009Provided by Citysearch -
I recently took my mercedes in to A-Z auto center to get repainted and dent freed. From all the reviews I've read about this place I had high hopes and figured that my baby would be in good hands. I am glad that I choose A-Z over all the other places I looked at. Not only did they take care of my baby and do excellent work on my car, their customer service is excellent as well. They took care of all my needs, made sure I understood what needed to be done and answered all my questions. I actually want to give A-Z a 4.5 star rating, but I can't. I give a 4.5 because there were small details that I thought could have been done/handled better. I'm not sure if it is becuase when I took in my mercedes A-Z was very busy, or it is becuase I am used to very high standards when it comes to my car, or it could just be that I am a stickler for details. When I read other people's reviews about their cars being spotlessly detailed, I had hope the same too. However, my car was not as clean as when I take it to Mercedes for a basic wash or detailing. Another thing was that, they miss the fact that the mercedes emblem on the trunk of my car was missing and needed a replacement, (however they are getting that fixed). Other then that the scratches on my roof are still there, they said that it could be buffed off, but the scratches were too deep. In the end, I am actually satisfied with the work they did on my car, the amount of time it took, and the friendlness of everyone at A-Z, and also the fact that they did the hood of my trunk eventhough it was not in the original estimate, and that they did it for free. I highly recommend this place if you need your car fixed and I would definately go back there again if I need a repair job done. (Just don't set your standards too high, like me, and you will definately be happy with the results). Oh and lastly ask for Greg, I think he is the best.
01/27/2009Provided by Citysearch -
I am a 25 year old girl who knows NOTHING about cars so it would be real easy to lie to me and take my money. About 6 months ago i tore off my bumper and had it duck taped onto my car. I kept putting it off because of two reasons... 1) horrible experiences I have had a other auto centers. I cant tell you how many times I had been ripped off. 2) I am SO BROKE!
FInally my bumper came off on the highway so I HAD to fix it. I am new to the area so I was searching for good reviews. I called A-Z and spoke to Kathy at the desk who was so friendly and nice. THey told me to come in that same day to get it looked at. James looked at my car said that i would be getting ripped off if I had been told i needed a new bumper, because it was actaully the cover that was torn off. He was so honest and explained every little thing. He even showed me what was wrong and how he would fix it. He was willing to take my car right there to fix it, but i had to have it for work. I brought it that next morning. I brought it in at 8:30AM and picked it up at 1PM. I was so embarrassed when i dropped off my car because my car was so dirty and gross. The inside was full of dirt on the floors and had water bottles and napkins all over. The outside looked yellow not white. When I picked it up I couldnt get over that it had been fully detailed. I hadnt seen my car that clean since the day i bought it. The tires were waxed the inside was vaccumed/spotless. NO bottles/napkins/dirt. It looked 100% brand new. I would hoenstly take my car there just for the detailing (they do that there too). I couldnt get over it. I feel as though a huge weight has been taken off my sholders and I am so thankful for James! P.S. The price was UNREAL. I was charged about $800 LESS than what other places were saying over the phone. NO JOKE!!!!! I feel so releaved that i have a place to go in the event that I need some repairs... GO THERE
01/12/2009Provided by Citysearch -
A-Z Auto Center is by far the best service center I have ever been to. As a woman I am always very cautious about estimates I'm given for service on my car. I had a list of items that needed to be addressed, most were minor, but a couple were pretty big. The guys at A-Z are wonderful. They were very patient and thorough with me as I asked a lot of questions, they carefully explained each and every part needed, the price, and approximately how long the labor would be. I felt very comfortable with all of the information I was given and was confident they were being completely honest. They repaired each and every issue, and in less time than estimated. The final bill was almost $300 less than what they quoted me and they gave me a 10% discount on all of the parts. Additionally they washed my car and vacuumed and cleaned the interior! It was such a nice bonus to pick up a sparkling car! That was above and beyond my expectations. One of the owners, Billy personally came out to introduce himself and thank me for my business and to make sure that I was satisfied with their work. I could tell he is an honest and sincere business owner and truly cares about his customers. I never expected to be treated so well at a car service business, I was very impressed and very happy with my experience from start to finish. All in all the customer service and work done by A-Z Auto Center was nothing but outstanding, professional, and completely satisfactory. I will never take my car anywhere else and highly recommend them to anyone!
11/05/2008Provided by Citysearch -
Needing body work done on your care is always a nightmare and I went into it very skeptical because of frustrating experiences in the past. Quotes were all over the place, but I went with the lowest quote that came from A-Z. The work was done quickly and at the exact price quoted, which was greatly appreciated because I didn't want to go back and forth with the person who damaged my car. However when I got home in the bright sunlight, I noticed that the paint didn't quite match.
This is not an abnormal thing. Doing body work on a car almost always guarantees that someone will notice if they use a close eye, especially if you go with the cheapest quote. Matching paint, aligning panels, and having a finished color that matches across plastic, metal, and other panels is not easy. I've repaired many cars myself and know that it really takes time and experience to get this right. Nonetheless, I was disappointed because I felt that the work was not what was expected and that I'd have to go through rounds of negotiation with the person who damaged my car and A-Z.
James and Kathy proved my expectations of a frustrating encounter to get the work done 'right' to be completely wrong. They were great! James was patient and listened carefully as I walked through the car and where I felt the repairs were unsatisfactory. Rather than fighting with me and telling me that I was wrong about the car not matching or coming up with excuses, James simply fixed the problem. AND HE DID IT OVERNIGHT WITHOUT ADDITIONAL CHARGES to uphold the quote I was given.
They do great work at A-Z and treat the customer the way they should be treated. Their prices were significantly below the 3 other shops that I looked at and it's a very professional place that you should feel comfortable in whether you know a lot or a little about cars. If you have a problem, treat them kindly and they're reward you with great service.
11/01/2008Provided by Citysearch -
I really enjoyed visiting A Z Auto Center today in Brighton, MA. All I needed was a headlight change and they were very eager to assist! Although they seemed swamped, Billy, one of the owners, took the time to listen to some of my concerns about some noise I was hearing in my engine. I told him I recently had a time tensioner that went out but was fixed this last week. He had a mechanic look into it and actually brought me back to have me look in my engine so both he and the mechanic could show me what looked incorrect. They advised I take my car back to the dealership where I had my service done, and have them review it. I appreciated Billy and his mechanics taking time to help me out. I'm always worried I'll get taken advantage of, especially when it comes to things I don't know too much about. But I didn't have to worry, Billy and his crew were great! There is no doubt that I'll be taking my car back for any future service. They know their business very well and I'll have no problem recommending them! If you are looking for knowledgable, well priced, and friendly staff, you would be silly not to check out A Z Auto Center.
05/02/2008Provided by Citysearch -
This place is great. The are so nice and accommodating. They ordered my car door and had it painted so that when I brought the car in they only had to put it on and buff things out. I had it detailed and it looks like a brand new car, but is really 5 years old. Their prices were very fair. I would recommend A-Z to everyone.
02/22/2008Provided by Citysearch -
It was the first time I got into a car accident (bumper scratch/dent) and I was unsure of how to proceed. I had a brand new BMW and as you can imagine was really paranoid about body car shops having heard many horror stories of over charging or unneeded piece replacement / scam. Following my insurance companies guidance I selected a body car repair shop from the insurance's list, A-Z Auto Center was the one I chose. I came in on a morning to A-Z Auto Center and was greeted by the manager who efficiently handled the issue and set me up to have a rental pick me up at the center. My experience with A-Z Auto Center went smoothly in every way. I had a great experience with this center and I highly recommend the efficient, nice and professional staff at A-Z Auto Center. They gave me back the car a few days later like new, they also cleaned it inside and out at no extra charge.
Their motto summarizes my experience ""Quality, Honesty, and Customer Service""
01/10/2008Provided by Citysearch -
I cannot stand getting my car worked on because it is always such a hassle. I had a hit-and-run and a huge dent in my car. I went to the A-Z body shop because it was close and because I had always had a good experience at the A-Z mechanic shop. They were great. Tony there helped me to deal with all the details of my insurance company and handled most of it on his own. He quoted me quickly, going over all my options with me, and gave me very fair prices. He went out of his way to make sure I got the best deal for my money. And, they have a rental shop right there, so I was able to drop off my car and then drive away in a very inexpensive rental. Also, they finished my car earlier than they had promised. I was very happy, so when I had another dent a few weeks later (such is life), I didn't hesitate to go back and ask for Tony. I had a repeat of the excellent, no hassle service experience. I highly recommend it!