A-Z Autocenter

I was VERY disappointed with the services of A-Z Auto Center. I was talked into going to this business because they were recommended by my tower as well as AAA preferred. I brought my car in to be serviced mid-February 2010 for stalling on the road. After a week or two, I was told the computer system needed to be replaced. The following Monday, I received a phone call from A-Z stating that on the way to the dealership to replace the computer system, they got into a wreck while driving my car (which shouldn't have even been driven, rather towed) and waited 3 DAYS to call and notify me. They did not call the police about the matter and thus I have no police report to reference. My car was undriveable and nearly totaled.



Now, I acknowledge that accidents happen, but how A-Z handled the situation is unacceptable. They offered to get me a rental car, but the guy who was in charge of it went on vacation and no one else seemed to have a clue. After two weeks of waiting, calling, and more waiting, I go and personally request the accident report so I can forward this to my insurance and let them deal with it. A-Z hadn't even filed an accident report nearly a month after the wreck had occurred. I even got yelled at for contesting the charges for the work they had performed (due to the fact that they wrecked my car and didn't deliver the product as promised.) I didn't think it was necessary to explain this.



Now, it is four months later, and I am out a $500 deductible and A-Z has not made ANY efforts to correct their mistake. This is not a way to treat a customer.

These are the nicest guys. They give you a full estimate before they do any work. They go out of there way to help you.