Lots of jewelry cases filled with handmade sparkling baubles, and the cute clothes to go with it - lots of dressy and casual options at an affordable price.
This shop is made up of over 100+ vendors as you venture through it, you can find the uniqueness of each merchant in each stand - really cool stuff
Check the merchandise from this dishonest store owner VERY carefully, do not expect him to stand behind his sales and avoid the purchase of ANY furniture at all. Dishonest, crap merchandise, rude.Shop elsewhere.
I purchased a $300 AR Drone 2.0 made by Parrot from Brookstone and brought it home. Put two batteries through it, no crashes, and the software on the drone failed on the third battery. It won't even turn on (bricked). When I called Parrot they offered to repair the drone (which would take several weeks) as long as I paid for shipping. When the manager at Brookstone sold me the AR Drone he did not say the item was non-exchangable, and neither does the receipt.I called Brookstone to speak about a return or exchange and I spoke with the manager. He told me he could not accept a return or give me a refund, but he said he would contact the Brookstone corporate office to discuss the issue and get back to me. The manager did not get back to me within the timeframe he gave me so I called the store back. I spoke with an employee who said the manager was out for the day, but he agreed I should be refunded for the drone, or have it exchanged. A few days later I called the store back and the manager said he had contacted the corporate office, but they had not gotten back to him because of some serious "employee issues." I have submitted a BBB complaint, but have not heard back.
Thank you!! I received the “Keep Austin Weird” tee shirts in yesterday afternoon’s mail. I was in Austin last month for my father’s bypass surgery (he’s doing great!). I stayed at the Radisson and, while I was there, visited the gift shop. Being a Grandma, I couldn’t return home to Arizona without something for the grandkids. The gentleman who was in the store was very helpful and polite. I bought several items along with the “Keep Austin Weird” shirts. When I got home, I found out that I needed two shirts in a larger size—the boys grew!. I called the hotel and was transferred to the gift shop. I explained to the gentleman that I needed to have two more shirts in a small adult size shipped to my home. Although he didn’t have any of the shirts in the size I needed at the time, he assured me that he would get them ordered from his supplier and get them to me. He kept me updated on the status of my order—the date the shirts were ordered, when they would arrive at the store, and when to expect them at my home. You can’t get better customer service than that anywhere! Please forward my thanks and appreciation to this very kind gentleman. I’m sorry, but in all our conversations, I didn’t get his name. I wish your business continued success. Best regards,Nanette WoodhullPeoria, Arizona