Yeah try to get these rude ass people to talk to you on the phone. Never recommend you. Nasty girl hangs up me three times
This is the second time I have used the Steam Team. In both cases, the results went beyond my expectations. I also needed some re-stretching done, and they also referred me to a local company to take care of that. Fair price and quality work.
I had a gentleman by the name of Marcus come out to my house today to clean both the tile and carpet. It looks amazing!! He was very professional and informed me what would be the best option for the result I was wanting. I would recommend him and Steam It to anyone in need!
3. Al Michaels
These guys were great! I originally selected them after making several calls due to their very reasonable prices. I scheduled a date, but then had to call back and push it out a week because I had inadvertently overbooked myself. They had. I problem at all changing my appointment. Today was the …
Platinum Carpet Restoration (Courtney) came out Saturday and cleaned our office carpets. Once it dried, I was thrilled to see that almost all of the old stains didn't come back. Used a different service last time and it was not a good experience. Looked great when he left, but spots all reapp…
111 W Anderson LnAustin, TX 78752
From Business: Maids and Moore is a highly respected and highly recommended cleaning company. Punctual and thourough, they always provide great customer service with exceptional results. Friendly, professional, and competent, Maids and Moore will exceed your expectations each and every time.
3900 Drossett DrAustin, TX 78744
From Business: We clean and repair rugs from around the world. Since 1984 we have been helping our customers with the best cleaning and care of their rugs and other fine textiles. We help our customers make well informed decisions regarding the care of their rugs. Our friendly knowledgeable and professional staff will help inspire, educa…
1016 La Posada Dr Ste 295Austin, TX 78752
From Business: JAN-PRO sets the standard in commercial cleaning. Recognized as the top global commercial cleaner, JAN-PRO provides excellent customer service and custom-tailored cleaning plans delivered by reliable franchise owners. Superior cleaning and consistency separate JAN-PRO from all other cleaning services. Jan-Pro’s Signature C…
17. Cathy's Cleaners
Overall, the clothing I got back was in good shape - some tops, a coat, jeans, a skirt, etc. all came back looking nice. My main complaint is about a dress that is labeled 'spot clean only'. I asked over the phone if Cathy's could take care of this garment, and I also talked to the cleaner when…
2510 Rutland DrAustin, TX 78758
From Business: High-Tech Flooring & Design has been servicing the entire Austin area for over 19 years! We offer quality products and honest, dependable craftsmanship.You will always find High-Tech Flooring & Design prompt and courteous.
22. Stanley Steemer
8023 Exchange DrAustin, TX 78754
I had a great experience with Stanley Steemer. I set up my appointment online and got my quote online. Eric and Miguel arrived at the time stated and did a wonderful job. They got the carpets very clean and it made my house smell nice and fresh. The quote I was given online was the exact …
We needed a last minute maid service cleaning for our home and we did a little calling around like most people would before settling with a particular company. We must had called at least 10 different companies and their prices were way too hihg, had a weekend fee to clean on a Saturday, didn't …
These guys are the highest rated restoration outfit in Austin. I used them for a small clean up job and they rocked it. They were quick, very professional, organized and friendly. Sprinkler system leaked into a window well, causing flooding in part of the basement. They came out the next morning…
I had just gotten back into to town after being gone for the holiday weekend and found that my dogs had had several accidents around the house. My carpet is light in color so I was really concerned about getting the stains out. I am also very sensitive to scents so pet odor really bothers me. Pr…
I recently purchased a foreclosed home in Round Rock. The carpets were filthy and had ripples throughout the home but didn't look too old or worn out. The appraiser told me that he didn't think they were salvagable, but I thought they might be. I called Will and had him come out and take a lo…
I had been shopping for a handknotted rug for quite sometime. My husband and I already owned several older Persian/Oriental rugs that we have collected over the years. For this purchase, however, we were in search of something more contemporary. I brought along a photo of some of our other ru…
I bought a Groupon for a whole house cleaning. My house is just under 3000 sq ft. First when trying to schedule it was a pain. Called many times never got a answer. Finally Scheduled for Friday, first I got a call that the tech was going to be 2 hrs late....i call the office and they told me they would send a different tech that was closer. And he should be here in 45 mins. My appt time was 3pm.....the tech arrived at 5!!! It just went down hill from there. I walked the tech around my house. I have a four bedroom but was only cleaning three of them. I ask since they were so late and he wasn't doing one of the rooms if they could do the stairs. He said no, so I was going to call the office to ask if he could and they were closed. So as I sat and talk to the tech and he proceeded to tell me that this cleaning won't be a good one because I purchased the Groupon!!! He also suggested I check the reviews on the company because they are bad and there is better companys in Austin!!!
I was searching different companies and reviews looking for someone other than____ to clean my carpets. I asked the person answering the phone what cost to clean 5 areas and stairs. She gave me a basic cleaning quote and let me know the techs will give an estimate before any work is done. I made appointment for the following week. On the day of the appointment I'd received a call from techs when they were 25 minutes away. While doing the walk through I could tell they were the real deal. They gave estimate before any work as I had a few issues with carpet. Main reason I searched for a new services. My spots were returning and I felt that it could come cleaner. They made there promise to me. cleanest carpet ever and spot issue resolved.....Thanks guys!
DO NOT EVER USE THIS COMPANY!!!! From someone who gets carpets cleaned every 6 months. Worst carpet cleaning around that I've seen in 10 years! Waste of time... Defiantly waste of money!!!
Mr. Shepard (owner) and his two kids cleaned my carpet on Labor Day 2014. After they left we realized we had $1400 that was stolen out of my wife's jewelry box in our master bedroom closet. The closet was out of sight from our security camera and they were not caught in action, although they were the only three people to come through my house that day. Mr. Shepard denied the accusations immediately. I left a review on the business's Facebook page and Mr. Shepard posted a picture of it on his personal page with my full name and there were close to 100 posts of people bashing me and my family. I arranged for Mr. Shepard and his two kids to take a polygraph test and set the record straight. Furthermore, I offered to pay for the tests and passed I would remove all negative reviews online. He refused. At this point, I just don't want other people to fall trapped in my current situation.
Capital of Texas Chem-Dry has great customer service. They came to my house to re-clean the bedroom carpets after another carpet cleaner’s process had left a strong chemical odor. Derrick went over one room seven times, and the chemical odor got worse on each pass! Derrick and Casey told me there was no point in proceeding and they wouldn’t charge me. After some discussion, we pulled back the carpet and inspected the pad to find that it had been saturated with the offensive chemical. They agreed to remove the carpet and pad for a very reasonable charge. I am so grateful! The odor began abating as soon as the carpet and pad were out of the house. I would recommend Capital of Texas Chem-Dry to anyone for their honesty, flexibility, and customer service.
It was great that you could fog the air duct system with what smells absolutely divine and sanitize the carpet and upholstery. I really appreciate it:)
so fantastic at everything they did...cant find the words to thank your company!!
Service men were very professional, well worth the money I paid
We were very happy with their job and we will use them again next time.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.