I had previously had a bad experience with this dealership a few weeks ago. Today I received an emailed advertisement from Naughton Ford and immediately told Boris, the online specialist, to take me off the email list. Soon after I received several emails from Chevrolet dealers across California saying I had inquired about a Silverado and I also received an email from a gay website. These all were received within an hours time from when I asked to be taken off the email list!! I complained to management and now all the emails have stopped, but I'm very upset by this behavior and will be contacting the states attorney generals office along with ford motor company
Have bought several cars from Len Lyall Chevrolet and always had a great experience. Routine service at Len Lyall has also been quick and like their car pricing, their service deals are great too!
Top-notch dealership that strives to provide superb customer service! Ccouldn’t be happier with the vehicle and service Ben P. (salesman), Michael (finance) and Steve (manager) provided. These gentlemen know how to take care of their customers! We viewed inventory online & setup an appt the next morning (online assistance is great). Arrived for appt early, so started browsing. A gentleman approached us and let us know someone would be right out. Low and behold, Ben appeared! We discussed 3 vehicles and discussed financial needs. Ben had no problem taking each vehicle out in order for us to thoroughly inspect. Didn't rush and remained professional and courteous. There wasn't the dreaded back and forth process. We came prepared, discussed trade-in & payments. Ben's customer svc didn’t waiver at any time! Steve, another polite, professional shook our hands and thanked us for choosing Tynan’s. Michael in Finance, was another polite professional. We realized he was the guy who assisted us when we arrived. He explained all relevant, necessary info & answered questions. We left happy with the vehicle we purchased & service received. They resolved an issue w/ the vehicle a week later that technically, they did not have to. One of the many things I liked was all transaction paperwork was provided electronically on a thumb-drive! And, we were promised a 2nd key for our vehicle and they delivered! No pulling teeth or anything, they fulfilled the promises they made. This dealership knows great customer service and they truly care that their customers are satisfied. For our experience, Tynan’s Nissan dealership provides full-circle customer service, it starts the minute you connect with the dealership and continues even after you “close the deal.” If you’re looking to purchase a vehicle from a reputable dealership that strives to provide satisfactory customer service, Tynan’s Nissan is the place! And, ask for Ben
I was completely sold and taken advantage of when I bought my used Mazda CX 7. Today, with just 69,000 miles on it, the car has been condemned with a bad transmission, throttle body, turbo and timing. Never buy used from these guys. When I asked about the car's previous owner, the salesman told me that they bought it back from a man who had cancer and couldn't afford the payment. When in reality, the car was a lemon.
I had Tynan's replace lost car keys for my 2014 Nissan Sentra and failed to get an estimate. The of replacing the two keys was $401.00. This was the third and last trip to Tynan's, every time I have been overcharged. Avoid them if you can.
I brought my car in for an oil change this morning and was told there would be a two hour wait. This is a big concern when dealerships don't allow people to make appts for oil changes. The customer should have the option of dropping in for an oil change or scheduling an appt. This has been customary for previous Nissan dealerships that I've used in the past in other states.Also, there is little professionalism or friendliness at this particular dealership that I've used twice before. Guess I will be going elsewhere from now on.
Suss has changed in 2015. The staff are respectful and pleasant, the prices are no-haggle, and the General Manager stands behind his inventory. My family purchased a vehicle at Suss in September 2015. It runs great and the price was fair. I will go there for my next vehicle.
The only good thing about this dealership is Tom Marsh. My experience with Len Lyall has been nothing short of a horrific nightmare. All components of my experience with this dealership, including conversing with Jim Lyall, have been grossly negative. To be brief, I bought a brand new vehicle and after an unforeseen incident with my car I chose to have Len Lyall do the repairs. A repair that was quoted to take less than a week took nearly a month because the body shop couldn't order the correct parts on several different occasions and John, the manager of the body shop is perhaps the most manipulative, conniving and ill-mannered professional I have ever encountered in my life. The repairs done at the shop were grossly inadequate and the dealership made me feel as though I was in the wrong when their repair was misaligned and caused my roof to leak when it rained. They attempted to fix it by ripping the piece off and essentially reattaching with black electrical tape. John was verbally aggressive at times, being very argumentative about work not even he could deny was subpar. they hired a new service center manager named jeremy who talked a big game about customer service, making promises he couldnt keep, but even he was a joke. speaking with Jim Lyall he said 'i was lucky that they were doing me a favor' and by favor he means fixing repair work at his dealership that resulted in further damage to a brand new car. My car has run rough since day one . I alerted multiple staff abt my concerns with the way the car ($36k) was running and on all occasions when I asked the service department to check it out they brushed it off and told me that's how a v6 runs. The car shakes and ticks.. At stop lights nearly shuts down. The loaner I was given, when the third attempt to fix an integral part of my car, was made completely flat tire, smelled like smoke, and a half a tank of gas. When I brought it to Jeremy and the techs attention after driving off the lot and the car alarming a tire pressure of 12 in the front passenger side, they acted as though I committed crime for bringing it to their attention. the repairs done are still incorrect and I am currently in the process of handling my experience with Len Lyall with GM and the BBB. DO NOT BUY from HERE. RUN! Ps- the great len lyall would be both appalled and ashamed of this dealership. Shame on All of you.
Second time getting a vehicle at Shortline, first with Delia, send time with Atilla. Both experiences were great, no hassles. Well worth it.
It's official! We are proud owners of a new 2016 Kia Sorento Limited Edition! It is SO beautiful! I feel like I'm driving an $80,000 vehicle! As usual, Attila Szabo from Shortline Kia, took excellent care of us & never got frustrated with my constant changing of my mind! Thanks Attila! Seriously...I've always hated buying cars before we started buying from him. Now it's a joyful experience!