I've been calling this company twice a year, I have kids and 2 dogs and my carpets always look amazing, Technician Carlo is the best, very courteous and hard worker. you should give them a call.
15374 E Hinsdale CirCentennial, CO 80112
From Business: Jack's Window & Carpet Cleaning is proud to be known as the best carpet cleaner in Denver. We have been cleaning carpets and washing windows in Denver and nearby …
10555 E Dartmouth Ave Ste 300Aurora, CO 80014
From Business: * Accessible through 24 Hour Emergency Answering Service * Individualized Accountability through Service Reports and Follow-up * Outstanding Convenience by being …
Had a different carpet cleaning company flake out on me and Superstar was able to show up right away and get the job done! They are always professional and do a great job!
Came late, wasn't professional at all!! Spent most of the time smoking cigarettes outside and on the phone.. also quoted me a different price on the phone, tried jacking it up a 100 bucks when they got here, no more space then I said over the phone. spent a good 20 mins I would say at the most doing actual work.. my carpets don't look any cleaner then they were before they came.. would not recommend!!
While driving north on Santa Fe Drive (US 85) between Bowles and Belleview on the afternoon of Monday, April 25th, I was imperiled by the driver of a van with this company's name inscribed. The driver used obscene hand gestures while driving perilously close to my rear bumper - tailgating illegally. He preceded to swerve in and out of traffic in a dangerous manner, continuing to gesture at other cars and drivers in an aggressive behavior. He finally turned east onto Oxford Avenue after stopping behind another car with his front bumper virtually in contact with the other vehicle. The driver of the Rocky Mountain Carpet Authority's van endangered all others along this stretch of highway and should be relieved of his driving privileges and the owners of the company should consider firing this person to prevent further liabilities.
How can I leave less that 1 star? Like others here, I purchased a $59 Groupon for up to 1,500 sf of carpet cleaning. The technician tried to tell my wife that we had more than 3 rooms and that she needed to read the fine print. She handed him the Groupon and asked him to show her where it said that a number of rooms was a factor. He looked and found nothing, but told her that it should be on there. He told her that he would need to charge us over $100 more for the service. My wife called me at work and I called and spoke to Aaron, the owner. He told me that we were trying to "rip him off". I stated that the majority of our home is tile and they cannot count that as square footage of carpet being cleaned. He then told me that he looked up our home square footage on the internet and that we had 3,600 sq ft. I agreed, but said that the amount of carpet was less than 1,500. I know this because my wife and I personally measured every room in case of a SCAM. Boy, was I right. I offered to come home and measure the rooms with his technician or have him come out and verify. He refused and called his technician and told him to leave without completing any work because I was "unprofessional". I called him back once I arrived at home (10 minutes after technician left) and he said he would call his technician and then call me back...SURPRISE he didn't call me back. Also, when I was on the [hone with Aaron he would pretend that he couldn't hear me when I would question him on his business ethics and integrity. As others mentioned, they mark your Groupon as "Redeemed" when you schedule your appointment. Another example of unethical business practice. So, I would definitely AVOID this business (and I use that term loosely with them) at all cost. He also tried to tell me that because we have a nice home that we should be willing to pay more than $59 for this service. I don't remember seeing home value on the deal the THEY OFFERED, but maybe that's another thing that they believe should be in the fine print. Rude, unethical, and unprofessional should be their company motto!!
Thank you for a fantastic cleaning!! The carpets look GREAT!! I couldn't be happier.
Chet is great! Came a day later and did a very nice job. My carpets look great he got my stains out from my one year old :) very recommendable!
Updated Review of Service-I called and scheduled an appointment to give this company a chance to rectify their gross error and lack of service from last summer. This time, the cleaners DID show-up and DID clean my carpets, without any arguments, insults or refusals. The two gentlemen who arrived to clean were incredibly fast. (~600'sq of carpet in 20-30m). By the time I finished talking to them for introductions, payment and cleaning they were practically done with my cleaning. While the cleaning was acceptable and the 2 cleaners were delightful there were a few things I took issue with (as a former manager of a much larger carpet cleaning company, in a much larger metropolitan area):1) They were 1 hour late, after their 'appointment window'2) They were sent to me in Boulder after a job in Aurora that was scheduled at the same time.3) The dispatchers (who establish service routes to cover the day's appointments) are incompetent. (i.e., 1 job in Aurora & 1 job in Boulder, both scheduled 9-11am on the same day, to be completed by the same crew is really bad planning when you have multiple crews that could work a North route and a South route.4) The cleaners were quick to pre-treat high traffic areas, 3 seconds and 12" in front of the truck mount cleaner wand. As a result, nothing was "PRE" treated and all stains were ignored- again (from my experience and conversations with this company), I blame the dispatchers who require the cleaners to complete impossible routes, leaving them stressed, in a rush and perpetually late.The treatment was satisfactory as a very basic clean. I hope the owner is able to figure out the basics of time management, route planning and customer service as they are all inextricably intertwined for an on-location service business such as this. __________________________________________________________________UPDATE-2 weeks after my very negative experience, I received a call asking if there was anything they could do to correct the situation. While I already had my carpets cleaned by another company, Xtreme Steam wanted to do anything they could to make-up for this incident. They offered me a full-house cleaning whenever I need it in the future and I will be interested to see how the service goes when I use it.____________________________________________________________________STAY AWAY!!! This company is entirely unethical- I scheduled a Livingsocial deal which they REFUSED to honor the DAY OF SERVICE!When I called to schedule I was told that my address was not problem. On the day I was supposed to receive service, after taking the day off work and scheduling around their arrival window, they called me to tell me that I lived outside of their 'distance restrictions,' and out-right refused to complete the service. When I told the manager that the person who scheduled me said that it was not a problem he started screaming at me that I didn't run his business and didn't know anything. Considering they willingly scheduled my appointment, knowing my address, but refused to honor their service the day of my appointment, costing me a day of work, I would say they have a serious ethics problem and I would NOT do business with them!
Called same day came right out got out the stains thanks victor
I called Xtreme when my dog made a mess and we just put the house on the market and Xtreme came out same day and got all the spots and smell out thanks Xtreme your a life saver
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.