Hammock's AC

Horrible Company, Stay Away!!!!!! Don't even let them look at your units. I even waited a day to post this review to calm down. I used them before and thought they were fine. We hired them to look at my A/C units before summer came. 5-6 Weeks later when I went to start to run the A/C, a unit would not work. I called them to see why the unit was not working; they wanted to charge a service fee. I said I would pay for parts and labor, but not for a service fee for something that they said was working. The manager became really upset with me and very rude, and then accused me of breaking my own unit.

I called SHUMATE and told them my A/C issue; they actually told me the check the batteries in the thermostat and the condensation pan first. I did, it was the batteries in the thermostat. We changed them and the unit ran fine. THANK YOU SHUMATE! You have a customer for life.

Purchased new unit from Hammocks 10/09 and kept under service contract. Hammocks forgot to service first summer. I had to call them in August. They said just wait till fall. Unit died 5/12. First tech said nothing they did, didn't look at system and then told me I'd have to decide if was going to pay for his visit. I asked him to leave and had another tech sent out. He said, "Who installed this unit? Horrible job. 5 leaks, wrong filter in (they serviced 4 weeks earlier), and no one has ever cleaned the pump. Company sent another tech out to repair and while repairing one leak inside wall (6th leak may or may not have been Hammocks fault it was leaking depending on how hard they yanked on pipes when installing unit-I paid them $300 to repair this) set the inside of my wall on fire. They put the fire out with the garden hose. Hammocks refused to do anything about the fire/water damage. 5 total visits to my house to repair. 5 half days of work off to let them in. Leak in wall is fixed on my dime, and another $500 to repair the fire and water damage. Use this company at your own risk.

Called me a Liar!



Beware, if something goes wrong during one of their service calls they'll refuse to accept any responsibility. Of the two AC units we own, one has worked perfectly the entire time we've owned the house - by the end of the tech visit it didn't work at all. When I called to address this - I was told there was no way this unit was working. I disputed this, it was fine until their "engineer" arrived. The gentlemen on the phone then proceeded to call me a LIAR. Use at your own risk, but keep your finger crossed that nothing goes wrong!

I found everyone at Hammocks to be extremely helpful and offering the best price on my recent A/C installation. I didn't have to wait for someone to come to the house, I was quoted over the phone and it was done within 24 hours. The installers were on time, expediant and cleaned up the mess before leaving. They even offered to vacuum my stairs.

I recently called Hammock's because my A/C quit working. The person who took the call was very professional and got all my information. They got a tech out here later that day and I was up and running. I was very pleased with the service I got.

Do not use this company. I bought a very expensive heating and air conditioning unit, and neither have worked correctly since I bought it. Not only that, they stepped through my ceiling in three different areas and did not clean up the mess, nor did they fix the ceiling. I have had both units for 1 1/2 years and niether have worked one whole season.



The staff when you call in is excellent and always very nice, but the service and products are not good.