College Pharmacy

All I can say is Wow, what an awful pharmacy! I have never written a review for a pharmacy, nor have I read any (I sure should have in this case!) as a pharmacy is a pharmacy, right?! Wrong, this pharmacy is a mess. As others have said, you won't be told they don't deal with insurance (they doooo, but in a guarded, misleading way) and they do NOT process flexible spending account cards. So, if you have insurance and a flexible spending account you won't be using either of those. When I pressed for reasons WHY I got crazy answers that made no sense, as well as misleading statements blaming "cosmetic" prescriptions and how the written form addresses that when in fact it does not. I told them I did not think I wanted to get my prescription filled through them. That is when they threatened me with shipping the prescription to my house, billing me both for the prescription and the shipping, as well as reporting me to credit bureaus. The woman saying this had a wry smile like, "you will pay for this one way or another". I paid for it and got out of there with my prescription and told them I would never be back and would make sure others heard about how they handle their business and their misleading, dishonest, and horrible customer service.

I used College Pharmacy for 10 years, I never did not pick up a prescription. Now they institute a policy that you must pay first and leave a credit card on file before they will fill a compounded medication! So much for customer loyalty. neither do they handle insurance well at all....

If there were negative stars this place would get them!



If you are paying cash they are great, but as with all pharmacies they do not like dealing with insurance. If your prescription requires a prior authorization, they don't bother to call you and tell you, instead they run it as cash and sit on it. Then they proceeded to tell me that it would take about 2 weeks to get the prior authorization even though they aren't even part of that process. I assume this is because of their negotiated rates with the insurance carriers they will get less money for the drugs. Their turnaround time is really slow, I can only assume they are grossly understaffed There is no customer first mentality as their recording talks about. Most the people I have spoken with there are curt and you can tell they certainly don't have a smile on their faces. . Too bad there really aren't other options in the Springs!



Update, although they accept my insurance, and they had already filled our order, they refused to process it through the insurance because their profit margin is too small with the insurance. They said we could only pick it up for cash and when I said that I was going to file a complaint with the insurance, they said that they had decided they were not going to release the prescription to us and were going to cancel the order. Said they can choose who to fill prescriptions for, funny though, they didn't have an issue filling it the month before for cash.



Must be nice to pick and choose which drugs you submit through insurance, but when you are an authorized provider through an insurance company, I don't think you have that luxury.



BTW they have a D rating on the BBB because of State Board actions even though they aren't even an accredited business. Seems they like to bend the rules.

my mother used to get b-complex from them. at first reasonable(2 vials for $60. then they went to $70 plus for one. they would pull the tried and true method of shipping scam. 1 vial was still 30, but them the balence of more than 40 was in shipping and handling. they would charge oveer 40 for a styrofoam box and 2 plastic packs of ice("it has to be shipped that way"). it was overnite shipping, which might have been 10 or 15-but the styrofoam and ice was clear profit. the last time she ordered it, it was below 0 outside- still had to have the ice--i was not aware that ohio was a tropic zone in the middle of dec. that last one was the first my mother had in almost 2 years, thanks to their greedy profit margins, and she got that as she had 9 days left to live, due to illness which was contributed to the effects of not being able to afford it, thanks to them. my mother ws to weak to update her information when it was ordered, as it had to be according to them, since it had been so long. they would not talk to me, i had to get the hospital to phone in the info. the nurse said they were pretty weired, that they seem more concerned about the payment than about any info. oh, by the way it had been many , many years since they amde any of it themselves, they imported it froom ireland, probably much safer than if they made it.