I have used Groomer twice for my Retriever and they have done a great JOB!!!My first time was on a Holiday which was last minute. As they normally stop taking bookings at 11am they were able to fit us in even though it was 12:00. If you are looking for a business that treats your puppy like theirs this is a place for you!!
I have never boarded my dog so I was very nervous when booking his stay at Shipps Corner Pet Resort and Spa. I called and spoke to an associate and let them know my dog was a rescue, was very social and that I would like him boarded with his brother (my sisters dog) so he would not be alone and frightened. The associate suggested a suite so that they could be together and that he could play with the dogs everyday for up to 2 hours. I figured, ok, he is with his brother and he will play and wear himself out, so he will not mind it too much. Note, my dog was rescued from Animal Control over 4 years ago....he had a very bad first year of life and I explained this to the staff so that they may be gentle with him. As the compulsive mother that I am, I called everyday to check up on him. I was informed that he was NOT allowed any social time with the other animals. I asked why and the Manager explained, "your dog is shy and I have Golden Retriever and Labradors out there and I will not put them or my staff in danger". I did not realize that "SHY" made my pet a danger....not to mention every dog in there is probably a little shy and timid as they are in a foreign setting. I explained that he was super sweet and I booked him to have play time because he is a gentle giant. The Manager said, I am using my discretion and your dog will not have any social time for the remainder of his stay, 5 days later, my sister and I go and pick the dogs up. At time of check out, I am being charged for (2) dogs and (2) suites. I said, "my dogs were boarded together so I had (1) suite with (2) dogs. The same MANAGER comes over and says "we decided not to board the two dogs together. We felt in was in the best interest if we separated them". Why are you separating brothers that were booked to be boarded together? I of course was livid. The Manager was on the total defense and was never once rational in her responses. I booked my dog for playtime as he is friendly, he didn't get it. I booked my dogs to stay together in a suite, they were separated. You are charging me for something I did not book because you used your discretion and want me to pay the difference. And my dogs did not get bathed as they were supposed to. To top it off, as I explained to the Manager my unhappiness with the experience, another customer in the waiting area began yelling at me.....involving himself into the conversation. Instead of the Manager saying, "sir, I will be with you in a moment, she allowed him to continue yelling at me...which was none of his business. Very unprofessional. In short, they do NOT read your paperwork, they make their own rules for your pets, regardless of what you booked, they discriminate against certain breeds which is clearly what they did with my 2 dogs and they are absolutely unprofessional. It was the worst experience I have ever had. And all of that cost me over $400.00. BEWARE!!!!
NEVER EVER USE!!! Dropped our Yorkie off in Virginia Beach on Monday but had to drive to Chesapeake when we got back on Thursday to pick up because Christine claimed her car when not crank. So we meet her at McDonald (not even at a house) while she was sitting in a car.i felt like I was making a drug deal or something. Smh. I will rather let my dog run the streets alone b/f I ever let her dog sit for me again.
I have been employed with Shipps Corner for over 4 years and can guarantee you that is the first and only time that has ever happened. The gates are secure and tall enough to ensure dogs can not escape them and the owner of the company is there daily checking on the place making sure everything with both dogs and facility is up to par.
Had a friend boarder their dog there and they lost him. Fortunately he found his way back to a past residence 3-4 miles away. I posted a lost dog posting on facebook and had a few people say that it has happened several times before. Seems employees leave the gate open in the play area. Go ahead people take your chances.