Beware!!!! Extremely disappointed how the owner Kathryn has decided to treat her long term customers so disrespectfully and allow her groomers to make decisions on what your pet needs. Our gorgeous golden doodle was completely shaved without our approval and was washed with an oatmeal shampoo (that he is highly allergic too) as well! His sanitary trim was cut so closely (the area blistered and we had to spend $200+ at the vet (and had to have our doodle do sit spats in the tub for a week)!We've been clients of Poochinis for over a year and have referred countless others. We trusted our wishes would be adhered to and now feel betrayed. When we discussed this situation with Kathryn, she argued with us for over 30 minutes (talking over us/defending the groomers actions/no apology/no refund or discount/no resolution) and actually blamed us! Also Kathryn apparently video records all happenings inside the salon (customers should be made of aware of this). I wish we were aware of Kathryn's business practices, this is why I decided to write this review, to warn others. The saddest part is how devastated our sensitive golden doodle has reacted, he literally has been acting as if this event has traumatized him ����
16725 N Oracle RdTucson, AZ 85739
Took my dog to get spayed. They never gave an estimate, called me before she went into surgery to tell me it was going to cost $523. I wouldn't have…
We are family owned and operated when grooming for over 15 years which one groomer all grooming by appointment only
I should have paid attention to the other reviews and gone elsewhere. We took our cat for a claw trim. We are traveling; our cat has been trimmed by many other people, NONE of whom have ever had a problem. This woman was right up front about expecting us to help hold and control the cat. (That's a no-no in this profession). She herself was clearly afraid of the animal, who probably sensed it. NO ONE else has ever had us, as the pet owners, get involved with the claw trimming. I mean this in a kind way here to the person who did the trim: you need to get training in how to trim cat's claws or you should not do it at all. My cat was traumatized and so was I.
I was very happy with my dogs stay at this facility and I actually called to reserve another stay today. I was put on hold for 15 minutes and then I was told there was "an incident" with my dogs and they were no longer allowed to stay there. I asked why and they had no reason. It was just flagged "red".I asked the owner to call me and the assistant manager just called me instead. She told me that they just couldn't tell me.This is extremely worrisome because if something happened to my dogs or with my dogs I have a right to know. Especially seeing that my last board was in July and I am just now being told this. I was also told it was from a bad review I gave. I actually sent them customers and this was false. She finally told me it was a mistake, she had confused me with another lady who called today that made a have a bad review.She then told me it was 'probably' because of me and she didn't know if it was an incident with my dogs but it was me. Only thing I was unhappy with was my dogs coming home with fleas. They gave them a bath the next time they stayed and I was fine with that. I actually appreciated it.Now to be treated like this? Now to have to worry if somthing happened with my dogs and not know? Not ok.They never had a bad review from me but now after this they sure do. Not a way to run a business. If you had a problem with me tell me and dont have someone under you handle it.The owner was very cold to my dog last time complaining he was barking after 2 other dog were brought into the office. That's what dogs do.It is a blessing in disguise.
I have 2 rescue dogs that I had taken there before. Was not happy with my previous visit, but it was close to my house and they were cheaper then other places. Should never had gone back. Both dogs were shaved down to their skin because Terry said their ears were matted. Really?? Thought that was part of your job as a groomer? Just to lazy to make my poodle look like a poodle. My poodle was so traumatized he stayed in my bedroom for 3 wks (except to eat and go potty). If you love your furry babies....DO NOT take them to TJ's. Place is dirty. Service? Unprofessional and rude.
Gerard has proven to us that you can “teach an old dog new tricks.” We are grateful that the “tools” Gerard gave us to train our 7-year-old Jack Russell Terrier, Katie, made such a big improvement in her behavior in just a month. In just a few short weeks she changed from an aggressive, anti-social, fearful barker to an obedient, calm, friendly, social dog. The change in her has amazed our friends and neighbors. And Katie is enjoying all the extra attention because she is so well-behaved. Thank you, Gerard!June, Skip & Katie -Tucson
I have been going to Sunrise Pet Clinic for 20 years or more. All of the Doctors there are superb. But Dr. Sally Rademaker is beyond reproach. She is caring, professional and brilliant. My dogs adore her and would never go anywhere else.
We bring our pets here on a regular schedule. I appreciate the cleanliness of the place, I appreciate the attitude & skill the groomers have. I recommend Wags my Tail to all my family, friends, & clients. I even received a call from the owner asking how my dog was doing. They explained that about 2 weeks after a dog was groomed it got kennel cough, they wanted to know how my dog was doing. That my friends is great customer service! BTW my dog is just fine, and can't wait to go back!
Theresa does a wonderful job, and will be the only person I will take my pets too. Great Job T and J Pet Grooming.
Smart using the name of a wonderful mobile groomer to get your business off the ground!!! I would say though, you will be getting a lot of calls for her because of it. Also, if you really want the name to match the business, it should be PAWZ & CLAWZ CUSTOM PET HOMES (OR EVEN ABODES IF YOU WANT TO BE QUAINT). You may want to put a disclamer that you are not affiliated with the other business and send the right number, people will be impressed and come back to you for your honesty. Heck the owners are so nice that they might even endorse you. They are a family business and the wife is disabled, but she is always wanting to help other businesses. Good luck and I will start you off with an awesome review for the clever name.........