I have been putting off my dental needs due to phobia,and a bad past experience. I receive the clipper magazine regularly, & as usual your new patient special attracts my attention. I happened to be browsing through the yellow pages and my eye caught the smiles of 3 handsome drs. I finally picked up the phone and dialed the office number. I was promptly greeted by Tana who found an appointment that fit my schedule. She made me feel very comfortable & was understanding to my dental phobia. When I arrived to the office I sat in my car debating if I should go in. I saw a little boy walking out with a balloon in his hand and a big smile. If he can do, well so can I!! I approched the desk and was greeted with a smile and handshake from Chelsea. I felt very welcomed and comfortable. I've never been to an office with apples, and the availability of water bottles. It was awesome. My name was called with another pleasant voice, I believe her name was Tania. Once again the customer service exceeded my expectations. The doctor came in after xrays were taken- Dr. Petruska informed me of what treatment was needed. He was very thorough and made me feel at ease. I was then taken to the front desk to go over my treatment plan. I met with Lisa and she explained the various payment options and the in house office plan. I was sold. I've never been to any doctor appointments where everyone smiled, and rolled out the red carpet!!! Thank you "Johnson Family Dental"- Your'e the best!!!!
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Their receptionist was quite discourteous to me when I called to inquire about a bill I received in the mail. My experience had been pleasant over the years, simply because I did not have to deal with their office team and administration too much until a billing issue arose with my insurance. When I called to inquire and was not satisfied with the initial person I was speaking to, I asked who handled complaints and managed the office and she claimed to be the person. She also said her title was "Management," which isn't even an appropriate job title for an individual to have (she was actually the receptionist that you speak to when you first call - not senior management at all). The bill concerned my finances, which is very important to me, and the receptionist didn't seem to have empathy or concern and gave me minimal assistance or assurance that the issue was going to be remedied. Completely amateur customer service, which sours an otherwise positive experience.
I have had really really bad experiences with dentistis in the past! So i had not been in years but had a tooth that would not stop hurting and it got to the point where I had to just do it! I am a real phobic when it comes to any kind of dental work but after 2 of my friends referred the same office i decieded to try it out. I called Johnson Family Dental suffering from pain and was shoked that they could see me that very day . I just have to say that the girls at the front desk are soo friendly and welcoming that it helped with my jitters! the staff went above and beyond with trying to put me at ease and the doctor was very informative and gentle when doing the exam! Even better they were able to do the treatment that very day and i did not have to schedule another appointment! If you dont like dental offices you'll love this one they made me feel right at home .
If you need a dentist or a place to go to get your teeth cleaned, I highly recommend Johnson Family Dental on Via Lucero. Their front office staff is very friendly and helpful. I had a broken tooth and they got me in right away and were even able to fix the tooth that same day! Their back office assistants were also very helpful and answered all my questions. I felt very comfortable with the dentists and all their staff. I highly recommend this office.
I love how fast and efficient they are in this office. They got me right in for an emergency. The staff is very helpful and the doctors are great. They actually explain things in easy terms for me....someone who knows nothing about dental. I would refer anyone here who is looking for a new dentist!
I have been going to Johnson Family Dental forever I absolutely love it there! The front office is so amazingly helpful and sweet every time I come in. They make the insurance a breeze by taking care of everything for me. I highly recommend everyone to go visit them.
Dr. Steve and his staff where just amazing. The front office girls where so helpful with all my insurance questions and back office asst where all so kind.