Michael & Company, Inc

I took my car in on April 4th for an evaluation. I was told I could pick it up later that day. Around 4:00pm, I called and spoke to Lynn and asked her if I could come get my car. She said no. She told me I would have to wait til tomorrow because there was a lot of paperwork to be done. She finally calls me around 10am the next day and said it was ready. I go in and she hands me the keys. No comment on my car. I had to ask her what the results were. She told me my car was not repairable and that she would send the paper to the insurance co. and I should here from them within 7 days. They kept my car overnight and nothing was done to it? She couldn't complete the paperwork without my car? How is keeping my car helping her? Anyway, I waited 7 days to hear from the insurance co. Never heard from them so I left them a message and a couple of days later, I heard back. They told me that Michael & Co. hasn't sent them anything. They told me they will find out what's going on. That was fri. May 4. I heard back from them today. I was told that Michael & Co. is refusing to send them the paperwork. What kind of customer service is this? They're refusing to assist a customer? Ridiculous!!! I will never go back or recommend this company to anyone.

After they finished the work I went in to have done I remembered that my alignment needed to be looked at. They fit that in with a tire rotation on the spot. They also replaced my very worn windshield wipers at the same time - and just before the rain hit. Sweet! The crew that works there are all very friendly and knowledgeable.

You guys are always awesome and reliable. Thank you.

Been taking my van here based on the reviews and yeah, they are probably the last of the honest old school mechanics.

Always a pleasure I have been with Michael and Company for decades my prius does not need much help but when it does I will know where to come.

Great business I have been coming here for quite some time now and I will continue to come as long as they keep on providing me with the great service that they do.

When someone can show me a part to help me understand it's function I'm all for it - and that's what I got from the onset. Plus, once they realized I was a chatter-bug the crew brought me in to the fold with office small-talk which was a fun way to wait out my repairs. This shop and Service Advisor Scott come recommended.

Bill was the one I worked with this time and I got good service from his as well. Everyone there seems to work together and for the customer. Go, and drive away happy!

It speaks volumes when Michael's mechanics have been with him so long. They take the time to communicate with you and show you what's going on during particular diagnostics. It built my confidence in their abilities and they've educated me. This may sound trivial but, over the last 17 years I have driven in with a nail in a tire or light bulb out & they fix it on the spot with a nice greeting and send me on my way. I've had 3 new cars and taken all of them because the service writers are detailed, informative and courteous.

"""The difference""! They work WITH you.

I was always reluctant to take my cars for repair or service because Dealers always tried to ""upsell"" services. I know that's their job. However, Michael's will do the requested or needed repairs; the mechanics go over the whole car and the writers let me know if there are future repairs. It is more a plan of action."