Jeffrey Acura Honda Kia Nissan
30800 Gratiot Ave, Roseville, MI 48066
|Tue - Wed:|
Fax: (586) 285-1083
Fax: (586) 296-1512
Jeffrey Acura Buick Nissan Kia
Jeffrey Automotive Group
Jeffrey Honda Acura Kia Nissan
JEFFREY BUICK NISSAN ACURA HONDA
Took my car in for oil change and tire rotation. Upon completion I paid for the service, went out to inspect my car, come to find out the service I paid for were not rendered. I went right back inside/questioned the tire rotation. I told service person my tires were not rotated, his response was how do you know. On my passenger side front tire there's a mark on the wheel, had my tires been rotated that marking would have been in the rear. This person then told me he saw the service done on my car and the tires were rotated. He then asked me if I wanted them to redo the tire rotation, my reply was no, I entrusted you with my car and the service was not rendered, I would like my money back well me getting my money back was not an option, He said the job was done, I said no it was not, his response was whatever you say, no sir it's what I know, have a great day I'll write a review. This was yesterday, today while at my daughter's house, I come out to see in her spanking new driveway under my car there sits a wet stain, back up get out the car, stain is oil. My car was dripping oil, did I take pictures yes. We took my car to near by shop were they tightened cap under car. I was told the person placed the cap on by had and forgot to tighten cap with tool. REALLY?. When I came home I checked my carport, oil stain. This could have caused major problems, had this gone unnoticed. I will drive a country mile before I ever come back to have my car serviced @ Jeffery Kia. My invoice # 270516. If you would like this customer to be satisfied, refund is what I'm asking for (full refund), neither service I paid for was rendered, if you don't care about your BRAND NAME, I'm okay with that too.
Recently, I went to Jeffrey KIA in Roseville, MI to get and oil change on a vehicle I bought from them. I asked if they checked the tire pressure with the oil change, the service guy said yes, I'll take care of it. Once my car was ready, I paid the cashier and went to my car. I noticed that the low tire pressure indicator in the car was still on. I spoke with the service guy and they proceed to drive the car around the lot and re-enter the garage and put air in the tires. When I get in the car, pull off and got 2 miles down the road. I noticed the "when to return for your next oil change sticker " was still the old one. So, I turned around went back to the dealership and let them know a new sticker had not been put in. The service guy proceeded to get a new updated sticker with $2.00 off your next oil change (that was like a slap in the face to me after realizing they had not fully serviced my vehicle as thoroughly as they were suppose to). The service guys hardly said a word to me and NOT once did anyone apologize for the poor service. I am really concerned that they did not even change the oil at all. The service at Jeffrey KIA is very poor and the service people don't care about quality or friendliness. I won't be returning.
My wife and I have been very happy customers at Jeffrey Honda for over 20 years. My wife first began bringing her 1993 Honda Civic to be serviced at Jeffrey Honda when we moved to the East Side in 1995. In 2005, she purchased a 2004 Honda Pilot, fully loaded, from Jeffrey Honda. The salesperson, Denise, was very friendly, knowledgeable, and low key. My wife and I have since brought her Pilot to be serviced regularly at Jeffrey. The two service people that we have regularly dealt with, Gil and Ryan, have always been extremely friendly, helpful, and knowledgeable. They always have an answer for any problems we may have encountered with our vehicles, yet have never tried to sell us any unneeded repairs. Jeffrey Honda also offers shuttle service for its service customers. They also offer nice touches like washing the car of every vehicle that is serviced at the dealership. Last week, after about a year of researching cars to replace my now 11 year old truck, I decided to purchase a 2013 Honda Civic Sedan. I bought my car from Jeff Gillingham, who was very courteous, responsive to my needs, yet without subjecting me to "the hard sell." My wife and I also met Dave, the (assistant?) manager, who helped us with the final paperwork on the sale of my car. He was very patient and explained all of the documentation to us in a thorough manner. I am already enjoying my new Honda Civic Sedan. I would highly recommend this dealership to anyone looking to buy or service a car. One of the factors that went into my decision to buy a Honda Civic (besides, of course, its excellent reputation) was my knowledge of the great lengths this dealership goes to make its customers happy. thanks everyone and I look forward to many more years of dealing with Jeffrey. My wife has already indicated that her next vehicle purchase will be from Jeffrey Honda
Best place to buy a car from and best place to service your car at. Greatest Service department in teh world. Its not where you buy the car from that matters, it is how your treated afterwards. I love amtt and the guys in service and the body shop, including Mike.
my experience with jeffrey kia was excellent, the sales rep was very knowledgable and professionable. He showed great patience with us, concerning the type of vehicle we were looking for. thanks a million , for sales rep brad klein. sincerely mr. and mrs. b. ambrose
12/26/2011Provided by Citysearch -
The salesman was very pleasant. However, he would not budge on the price whatsoever. Unfortunately we were on a time crunch and we could not shop around. We had to turn our lease in early because of the mileage and we had assumed the leftover cost from that lease would either be rolled into our new purchase costs or would be absorbed, at least in part by the dealership. We had stopped in and spoken to our normal salesman a few months ago (unfortunately he has retired since that time) and that is what he had proposed. After we signed all the forms,etc. our salesman then informed us that our previous leasing company would be contacting us to set up payments to get that lease paid off. So basically we have double car payments for 6 months. Not sure how we can handle that!!! Also, we first informed that we were approved for 1.9% financing. When we picked up the new car, we were then told that we would be paying 2.4%, why can't they get these things straight?!!!
I went in to trade my gas guzzler in for a hybrid.
The Used Car Sales man smelled like booze and peppermint and was lost.....
They offered me a very UNFAIR price for my trade in and wouldn't budge on the numbers. I was willing to roll some of the negative equity into the purchase but they wouldnt budge.
I had told him several times I had my own financing AND little did he know I already had a bank check drafted for the purchase of the vehicle-he kept telling me he couldnt do anything until i filled out a credit application.
They were definately NOT willing to work with me to win my business and the possibility of doing business with my numerous friends, family and siblings.