I have lived at the same address for 7 years with no problems with my previous trash collector. Recently they sold their business to waste industries, this is the worst garbage collection company I have ever dealt with. I have had to call every week for 2 months to get them to come pick up my trash. Initially, I spoke with a manager by the name on Griffin, who hung up on me. I then called what was supposedly “corporate” and spoke with Colleen Sims, who was totally unhelpful and useless. She could have cared less about them not picking up the trash and told me it was my fault because the trash wasn’t on the right side of my mailbox. I told her I don’t want their garbage man throwing trash everywhere when they use the lift to dump my trash. Their garbage person has thrown trash all over my yard on several occasions and just leaves it there, she only stated they will talk to him. If talking to him worked, I wouldn’t need to contact “corporate”. She tried to tell me they just weren’t going to pick up my trash this week and they weren’t coming back until next week. I told her that was nonsense and they were paid to pick up trash weekly not every 2 weeks. She told me they had already come to get my trash for the week. If that were true, why would I call you now? This company is horrible from the top to bottom. Do yourself a favor and never use their services, there are tons of other garbage collection companies in Nashville that are kind and care about their customers, why would anyone settle for the worst one. If you live in the Madison area, next summer the city will start picking up our trash and you won’t have to deal with any private company, especially not waste industries.
16. AW Waste
Serving the Raleigh Area.
From Business: Trash Container Rental, Dumpster Rental, Waste Management, Advanced Disposal Services, Port-O-Let, Porta Potty, Construction Dumpster, Roll Off Containers, and Ro…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
GREAT SERVICE, THE STAFF IS VERY HELPFUL, AMBER IS ALWAYS READY TO ANSWER ANY QUESTIONS WITH A POSITIVE ATTITUDE.KEITH HOBBS-PATRIOT SANITATION MANAGEMENT
We recently moved to Nashville, and apparently, they REFUSE to pick up ANYTHING that is OUTSIDE of the trash container. We cannot add another container either! I WOULD NOT use this company. RUN as fast as you can from this company! We shall take items to the dump today after work, as they will not...I was NOT told this initially and customer Service in the Nashville office was nasty! Cancelling service today after ONE month of hassles!
Thanks to Waste Industries for dropping the trash can and leaving the garbage on the street for me (7 months pregnant) to pick up! Many missed pickups, rude customer service agents, long hold times and voice mails is what you get for your money with Waste Industries.
They claim that their "goal has always been to provide a level of service that is truly unmatched by anyone in the industry." Really? I am still waiting on a supervisor to call me back! It is now 10:43 p.m. on 9/12 and my garbage has been sitting out on my curb for TWO DAYS now! I called three times and each time I was told that they have put in a request to have garbage picked up and management will call me before end of day. The woman, Alejandra told me they will pick it up between now and Monday. Can you imaging smelly trash sitting out in the hot sun for 5 days?! So much for unmatched level of service! I am looking for another service and will 'dump' them at the end of my 3-month period.
Horrible is the best you can say about waste industries. Numerous missed pickups and the customer service rep Deborah is right out rude. The only time she was ever pleasant was when I switched to another service. Oh they are also crooks. They will not refund the money for missed pickups after many requests.Their goal is to buy out the competition then when they have a monopoly then treat you like the trash they pickup. AVOID!
I live in Georgia and the same crap happens here so it obviously starts at Corporate. Searching for new service now - tired of paying for them not to pick it up. Still waiting on a supervisor to call me back!
this company is bs ....they change their price without anything and when i cancel their service they dont pick up dumpsters they dont have any ethics all. plz dont do any business with them