Philadelphia, PA Automobile Parts Supplies

I had a great experience here. The service was fast and got me the parts that I needed. The price was very accurate.

Items sold online are not as described. This fender was listed in "Good" condition. The item that arrived was not in "Good" condition. Seller refused to accept responsibility. Seller responded to my negative EBay feedback saying a refund was issued quickly. When in reality, I had to contact PayPal and go through the dispute process to get my money back. Seller also claimed I never contacted them, which I had. Pictured is the product upon arrival. Very dishonest all around. Buyer beware.

DO NOT USE Pep Boys in Garner NC! I took my vehicle in to get a part fixed & Pep Boys over charged me on everything expect maybe the coolant. AllData said .4, Indentifix said .4 and Mitchell said .8 & I was charged 1.1 to R/R the coolant reservoir. When I called to inquire about this I was told they use Identifix & it shows 1.1. Now that I have proof that Identifix shows .4 now Pep Boys is saying the use their own labor guide. When I asked for a store Mgr I kept being transferred right back to the same guy I busted lying even though I was told the Mgr was in by the lady that answered the phone. When their hourly rate is $140 that time adds up to a lot money out of the customers pocket that they are essentially stealing oh and by thr way the hourly rate per online says it's 129 but I was charged 140. The part they fixed they charged me $51.78 but the price for the part in their store and online is $26.99. Why did they mark it up its not like they had to get it elsewhere like a small repair shop has too. They made a profit on the same part on 2 separate occasions once going on the shelf and then when they upped it on the service side. Shop fees are outrageously high also.

I had a wonderful experience at JDs AutoBody and Painting. My car was involved in an auto accident. I was told the estimated repair time would be 3 weeks and it was ready in exactly that time frame. When I picked up my car I was greeted by the receptionist who was friendly and warm. They pulled my car up front and my car looked great! The repairs looks good and they even washed my car and vacuumed the inside. I would definitely recommend their body shop and would use them again. Did I also mention they offer deductible assistance which is great! Thank you JDs!

I called Pep Boys on a Sunday to set up an appointment for Monday at Pompano Beach, Fl., Copans road store. I was told that I had an appointment at 4:30 pm Monday. I called Monday morning to make sure I had an appointment, and was told there was nothing showing for that time, so the manager told me to come in at 5:00pm and he would get me in in a half hour. I showed up at around 4:40 pm, at 6:30 pm, my car had not even got into the garage. during this time I was walking on the garage side and observing your mechanics were on their cell phones, or working on their personnel cars at the end of garage. the reason I know this, is when they walked away, they locked the vehicle and stuck keys in their pocket and they did not turn any paperwork in. Then this lady comes in about 6:30 pm , does the paperwork and then they pulled her car in. that did it for me. This is the worst garage I have ever been in and the last, you lost my future business, and anyone I know will hear about this. all I wanted was an oil change. I will throw any future coupons in the trash. I will not visit your store ever again, because this is not the first time I have had a bad visit when your store. the other is in Plantation Fl.

A long-term customer of Pep Boys, NOT ANY MORE! They arranged a tow of my SUV to Farmington Hills, MI location. Tow truck driver hitched chain around cat converter, which caused it to come off. They re-attached the chain & towed the vehicle to Pep Boys with cat converter lying on tow truck bed. Pep Boys kept vehicle for 4 days &never called about vehicle status. Finally called them myself. They said there were too many oil leaks &they couldn't fix the problems. So they brought it back, missing the cat converter. We all know that cat converters bring a pretty penny. Who cashed in on it, Pep Boys employee or tow truck driver? Regardless, Pep Boys paid a tow company for towing the SUV. That is evidence of a contract betw Pep Boys &tow company. I did not hire or pay the tow company, Pep Boys did. They should reimburse me for the loss, but Pep Boys refuses to reimburse me Blue Book Value: $283.32. I've even called the 800#. They bumped me to district mgr, who refused to make this right. Apparently Pep Boys would rather keep $283.32 than do the right thing. The customer is not always right according to Pep Boys. UPDATE: Just received a call from another Pep Boys corporate rep. Will get back to me on Monday, so they say. I've heard that before. They haven't followed up 3 times when they said they would. I also filed a complaint with BBB, and posted on EVERY Pep Boys FB page. I also posted on Twitter. We'll see what happens on Monday!   UPDATE 9/14/2017: As expected, Pep Boys DID NOT call me back on Monday like they said they would. Nor did they call Tues, Weds, or today.  I submitted a complaint to BBB last week. Still waiting... UNBELIEVABLE!!UPDATE: So here it is Sept 18 and still no resolution. Not even a contact! Do I have to file a police report for theft? Do I have to call a lawyer?

These people are total rip offs! Please do not waste your money and time at Reds and Sons auto repair. I took my Mercedes there for suspension repair. When I picked my car up the suspension was repaired, however I noticed my car had more issues that I didn't have before I took my car to reds and sons. They also changed a couple of the interior car parts, without my knowledge. At reds and son, I received the worst auto repair service in my life!!!!

took my car in for a brake job I knew I needed so I told them to go over the whole car and tell me what I need. Inspected my car, came back and told me I needed new brakes and discs all around and a new master cylinder. told them to go ahead with all the work. got a call my car was finished. picked up my car and right away my brake peddle hit the floor. told them how do you call me saying its finished and I dont even have brakes now but did when I can in. replaced the master cylinder with another. called me it was finished. came back and checked. peddle was still on the floor. oops he forgot to bleed the system. did that car was good. 3 days later I park on a hill and go to apply my emergency brake. go figure it doesnt work. go back to them and the mechanic is like oops I missed that. how do you miss that when you have all four tires off and calipers to do the brake job is beyond me. so now I am told I need new rear calipers. tell them to do it. they installed both and 1 failed upon bleeding the brakes. put another on and i get the call my car is ready. go figure I almost get into and accident this time. the same one that leaked the first time leaked the second time on the same side. coincidence? open my hood and I find he didnt even replace the master cylinder cap after taking it off to put fluid. I was sucking air into the system and losing fluid from the leak and very lucky I didn't get on a highway or I might not be typing this right now. mechanics in the east tremont pep boys in the Bronx are incompetent

My boyfriend took his car to to pep boys on rt 130 in Beverly, NJ yesterday for a simple oil change. They told us the drain plug was stripped & he needed a new one because it was stripped it was few dollars. Fine no problem. When they were done the good of his explorer would not close all the way. It closed properly when we brought it in so obviously they damaged it somehow. They couldn't fix it & insisted that it was like that when it came in. They said their surveillance footage would prove it but refused to show us the footage. Then they threw in our faces that they gave him the drain plug for free after he said he would pay for it. (We found out THEY stripped the drain the drain plug & that's why it was free). Still couldn't fix the hood and threatened to call the police until we left. My neighbor had to fix the hood after a scary ride home so the hood wouldn't fly up & smash the windshield. NEVER using pep boys again!!

My car was vandalized at their establishment because of work they should've finished in one day was left for the next. Mind you the work still wasn't done when I showed up to speak to the police. I was told the claims department would take care of the damages and after almost two weeks of my continued calling they're trying to tell me they're not liable to look at the paper work which I never signed or noticed small lettering stating this. I am in the process of having a lawyer deal with the situation. My car was a working order and should've been in the garage and it wasn't because one of the workers left key on box and didn't say anything to his coworkers before he left because the garage wasn't at full capacity. My convertible top is destroyed and I have to worry about rain damage now. I'm warning everyone to never take your vehicle to pep boys if you value your belongings. They already overpriced and this has been the most unprofessional I've ever seen people work in my life..Ms. Middleton