My husband visited this store to buy a part. They didn’t have it, he ordered with the promise it would arrive today. It makes no sense having to wait a week when if you order online you can get next day. Today I called assuming the part arrived. They said truck arrived but they couldn’t get the part yet. My husband went to the store, since he had promissed a client to have the part today. The sales people didn’t have a clue of his order! Very rude, not trying to assist at all. Very sarchastic. Its 8’oclock, they have not called yet! Shame on you Ace Hardware! No customer service skills at all. My husband health is delicate, these people made him so upset. Bad experience, I think they just did it on purpose to not help him.
100% Recomendado! Have an large stock of hardware supplies, Plumbing, Lawn & Garden, custom window screens, air conditioning filters (all sizes), paint, electrical supplies to the highest quality, domino tables and more!
Before I left to go to the Euro Hardware & Bath store, I called them to make sure they had both handles that I needed, how much they cost and if they accepted American Express credit card. The sales representative that answer the phone said that they had both handles, and accepted AMEX. So I drove about 45 minutes to get to that store. After I have paid for the handles the sales representative asked me to sign a paper with AMEX logo on the right top and with a body text saying that I agreed to pay to Euro Hardware & Bath with AMEX, but anything else was writing there, neither the amount of my purchase or the items that I had purchased. I felt insecure to sign that paper almost blank, where I could not see any reasonable reason to be signed and I denied to sign. So the sales representative canceled my transaction, saying that he could not sell me the handles if I do not sign that paper. I left the store without the handles that I needed. Another point of this short story is the fact that this store pops up at google search as the only store that sales the brand JINOX in Miami and you are not able to write a review through google. When I tried two times to publish a review at google's search a message popped up saying that I'm not connected to the internet. Interesting! As an architect, used to attend many different building and finishing stores, I never saw such a bad sales representative approach like this before! I called AMEX and they do not recognize any paper who could come after you sign the traditional electronic or paper receipt.
La personas que alli trabajan fueron muy amables y me ayudaron a solucionar mi problema, Es una tienda muy nice y surtida. a mi me encantan porque en otras tiendas no consigo nunca a nadie que me pueda ayudar en conseguir lo que busco. Excelente servicio!!!
Beautiful store, great service, 100% recommended
I was thrilled when this store opened only blocks from house. I've only been in a few times for simple things and the staff was friendly. When I went in today to have keys copied, I walked in to complete and utter chaos! The cashier and manager were arguing with a customer who was trying to explain that HE OWED THEM money. A young man offered to help me with copying my keys. Next thing I know he's assisting another customer who came in after I did. When I said something to the irate cashier, she yelled at me. Needless to say I asked for my keys and walked out. I was not the only customer who did the same thing. From now on, I will drive the extra 1 1/2 miles to go Palmetto Hardware in South Miami.
Son especiales y ayudan muchísimo al cliente
I bought an gimlet and after used it for 20 seconds it got broken in two half. I went there and they practically laugh at me and of course did not give me any credit for that. I think that the gimlet was expired, that because I love Home Depot.