Phil Long Ford of Denver

We found a vehicle online we wanted to test drive and possibly buy so we made the 1 hr 45 minute trip with our two kids to Phil Long. Long story short Phil the sales manager tried to low ball us on our trade $1800 less than kbb average trade value citing us auction prices, claiming our vehicle would be going to auction not selling on their "13 acre" dealership. What a great way to pay nothing for a car and turn around a sell it! Anyway that wasn't the worst part. Phil generously raised our trade in value $1,000 (still $800 under kbb) but absolutely refused to lower the price of the SUV we wanted by one cent. I have bought many vehicles from delarships and have never seen a sales manager refuse to lower the price of a used car. We weren't asking for anything unreasonable, we only wanted $1,000 off sticker price! Considering is was basically a $19k SUV we wanted to buy that is more than fair. Fore warning if you go to Phil Long be prepared to pay every last cent of sticker price. The poor salesman wanted to make a sale but sales manager, who gains commission from all employees under him, had absolutely no desire to sell us a vehicle.

ADAM IS VERY HONEST & DID EVERYTHING IN HIS POWER TO MAKE BUYING A CAR LESS STRESSFUL & A FUN EXPERIENCE. ASK FOR HIM IF YOU NEED A NEW OR USED VEHICLE!

I have had great service here for years from Jeep to the Quick Lane. The prices on repairs are a little higher but the techs are also certified by the major brands in the industry. It's like anything else you get what you pay for!

RIP OFF! They charge a $115 DIAGNOSTIC FEE just to look at a problem with your car. Then they try to sell you an over priced coupon book to avoid the fee. I bought my car here and had free oil changes for another year but I will not be back. My last visit they told me it would be $340 to replace a defective seatbelt that they said "break all the time". I did not have them replace for that insane price. They charged the $115 diagnosic fee after attempting to buckle the belt and finding that it was broken as I had already informed them.

BEWARE!!! POOR SERVICE



Had them do my brake replacement.

TODAY I DRIVE WITH SQUEALING & GRINDING BRAKES. They refuse to step up & fix they mess they have got going on with my brakes. Will NEVER have them touch my car again. Refused to refund my money so I could go elsewhere & have done right!

If you want a bargain price and don't mind being treated like dirt to get it, this is the place for you.



I helped a young (22 yrs. old) friend buy a Jeep Wrangler. I had to be there because I was a co-applicant on the loan. We discovered a 2009 Jeep Wrangler at a very good price and decided to buy it. The whole process of signing all the papers took an incredibly long 3 hours.



The salesman who helped us was friendly enough but had an annoying penchant to just ignore questions, such as "Why are we filling out a loan application, when my credit union already approved the loan?" Or, "What about Chrysler Credit. Can we take advantage of the $1000 cash back offer?"



We found the answer to part of our questions when we met with the finance manager after the salesman was done. (We had to stand around for a half-hour or so while the finance manager dealt with someone else who just wandered in after us.) While politely listening to the finance manager's spiel about buying an extended warranty, I discovered the reason they had us fill out a new loan application was so that they could pull my credit for an alternate loan with another credit union. They offered to add the extended warranty to the loan if I would just sign a loan with the new credit union (I didn't do this).



I feel that this subterfuge is a shady practice, and that this dealership deserves to be censored by Chrysler or someone else. I have now figured out that a big reason the whole purchase experience took 3 hours is that they were evaluating my credit application that I didn't know I had given them (I thought the application was for my original credit union, which had already approved my loan).



The price was below MSRP by several thousand dollars. I checked with a lot of other dealers and no one could come close. If you are willing to accept shabby treatment to obtain a good price, shop here.