Lincoln, NE Air Conditioning Service Repair

My sewer line got backed up due to tree roots. I called them and the lady just said they had a $50 diagnostic fee and that would be applied toward the service if we chose to have them do the work. The technician came out a few hours later. I told him I just needed the tree roots cut out of the sewer and wanted and estimate. He looked at it and said the exact same thing: $50 diagnostic that they would apply to the hourly rate of $95.He first walked into my house at 9:10 and finished up work at 10:15. He then ran his tools to the van and came back in to get paid. He did not show me an invoice, but told me it was $178. In a moment of stupidity, I didn’t question it. I just wrote the check without thinking. He then left, but sat in his van in front of my house for almost 20 minutes.Later that day I contacted John Henry’s for a detailed bill. They said their GPS showed the van was at my house for 1.5 hours, so they were charging me for an hour and a half or labor. When the technician was done he just casually mentioned that my t cone plug wasn’t sealing super well so he had replaced it for me. He never asked me if it was ok and since he was so casual about it I assumed it was something they were maybe throwing in for free. Turns out that little plug was $25.66. I found the EXACT some plug on amazon for $12, and I’m sure they don’t pay nearly that amount for theirs. In conclusion, the guy basically took a break in front of my house once the service was done to apparently run up the clock. Also, they installed a part that wasn’t absolutely necessary, without asking me then charged and insane amount for it. I contacted them with my concerns and they said they felt the charges were fair. I’ve used John Henry’s in the past for some major things: new AC, heater, and water heater. They have now lost a customer for life.

Absolute Comfort Heating and Air Conditioning are the best in Lincoln, Nebraska! Their services are provided with integrity! They genuinely care about YOU as the customer! They are professional, timely and trustworthy! Give them a call for all your heating and cooling needs. They replaced both of our units and installed a new humidifier. They put down tarps to protect our carpet and cleaned everything up when the job was complete. I'm Absolutely sure I'll call Absolute Comfort Heating and Air Conditioning for all our needs...you should too!!!

They were out QUICK to look at my furnace and were extremely respectful of my wood floors (just snowed).I will be hiring them again!

We had John Henry's come out and check out our sewer line with a camera and run a trace. The were fast, efficient, clean and very professional. Adam was our service man and was very helpful and informative. Would definitely recommend them.Thank you