The cupcake was dry, stale and not very flavorful. Additionally, I sat at a table and ate it. My daughter and two of her friends were with me. About 5 minutes after finishing the cupcake and employee came over and told us that since we didn't purchase anything we would need to leave. I told her that I did and she looked at me as if she didn't believe me so I showed her my trash. A side note - the mall was very busy and had lines everywhere - except here. It was empty. That should have been my first clue.
TLDR version: Be cautious using debit or credit cards here. I recommend paying only with cash, especially if your transaction is under the minimum $10. Ask for a receipt and check it before you leave. I was very disappointed with my experience at Bloom yesterday. They were quite busy, which is normal for a Saturday morning. I realized as I was in line that I didn't have any cash with me. I asked the gentleman behind the counter whether they take debit cards, and he responded affirmatively but did not mention that there is a $10 minimum card charge. I didn't discover this until I got to the register, prepared food in hand, and my total was only $8.36. I quickly asked the woman working the register what else I could easily add to the transaction to get over the minimum amount. She told me not to worry about it and she ran my card. I really appreciated this and thought it was very nice of this small local company to give a customer a break in a pinch. I wasn't offered a receipt, but I figured it wasn't important and I didn't want to delay the long line any further, so I collected my purchases and left. I actually walked away thinking happily that this was a great example of the terrific service that small businesses are able to offer their customers. Not so fast! Today I logged in to balance my bank activity and realized that rather than giving me a break on being short of the minimum transaction amount, the employee at the register had simply added $2 to my total and charged me $10.36 for my items, without asking me if this was OK, or allowing me to quickly select something like a baguette to tip me over the minimum. It's only two dollars, I realize, which is far from a large amount, but in principle it's incredibly offensive to have been treated this way. Eight dollars is pretty hefty for a croissant and small coffee to begin with. The two dollar involuntary tip makes the price more or less unconscionable.I would like to give this business the benefit of a doubt and assume that their employees have not been specifically trained to do this, but regardless, I will certainly never return to Bloom on the basis of this experience. Their food, although dramatically overpriced, is excellent. But unless you're paying with cash I would be very wary of them.
Such nice people who work here, clean, bright place, cute and modern! I will definitely be going here on a weekly basis and their cinnamon rolls are so delicious!
BEST BAKERS EVER AND ALWAYS FUN! If you like the taste of quality, this is the bakery for you. Every bite is delicious and the service is superb. We even buy cakes for non-occasions just to enjoy the favors. I remember quality from years ago and this bakery matches and even excels in bringing it back. They do deal only in cash, but this is the way it used to be too. They are truly great masters of good taste!
I love the location at Zona Rosa but that's the only good thing about this new cupcakery. Cupcake was tiny but expensive. The staff member didn't go out of her way to help but wasn't rude either. The choices are pretty limited and you would be better off making them yourself at home. Don't think this place will last with all the other treat options out there, too bad!
The most awesome cupcakes I've ever had! This business deserves 5 stars! Friendly staff, super duper decorators and bakers, delicious cupcakes for ANY occasion! I'll be back for sure and highly recommend it to my friends and family.
Fun and innovative decor with great location. I loved their cupcakes, just the right amount of icing, just the right size for a sweet treat. They had a lot of varieties and I loved the Greedy Bunny-carrot cake, very moist.
Fun decor and great theme! Have been there many times now and it never dissapoints. Whether you stop in, call ahead, order one or dozens, it's all good. Grab two dozen to go and you will make everyone happy at the next party. Very creative flavors and unexpectedly delicious specialty items like high protein or gluten free. Plus, I like the way they have NOT jumped on the supersized cupcake bandwagon. They're just the right size for people that want something sweet but don't want to over do it. BTW, probably some of the best gluten free options I've ever had....Anywhere.
The decor is very cool, I love the flames and the red and black. Staff was not at all friendly. The frosting was pretty okay but the cake itself was dry. Also, at 3.50 they are 50 cents more than other better cupcake places not to mention smaller as well. The flavor combinations weren't out of this world original either. I won't be back to this one.
These cupcakes are so DELICIOUS!! So moist, and the icings are creamy and decadent! We were told that all their cupcakes are homemade and baked fresh every morning. You can certainly tell! The owners are so friendly, as well as the staff. This place also offers Gluten-Free, Vegan, Diabetic and High Protein options as well, which suited the needs of my entire family. We go at least once a week =)