The first technician came out replaced the part, left the washer partially disassembled and put the squeeze on my mother to buy more service contracts. After an irate call from me, I had a new technician out the very next day who was extremely nice and did the job. I have had appliances from Sears for many years and they seem to last forever. When I need a repair on any appliance I always call Sears and other than an overly aggressive sales pitch, I was very pleased and will call them again.
We have had a Whole House Maintenance Contract with Sears for 33 Years and have always had excellent service on our products. I like having one point of service and not having to call several people to make appointments, the cost of the Contract is very reasonable compared to having numerous separate repair visits. The products Sears sell are of good quality and durability.
The whole process was great. I was given a date for repair and a window of time. The repairman called in that window of time, arrived promptly and did the necessary repair quickly, thoroughly and with no mess. This is commendable as the freezer had to be emptied and reloaded. I was quite pleased and will contact Sears repair for my next repair need if needed.
Excellent service from excellent contractor. I highly recommend the service. It was very timely and work was well done, however,, I do not understand why the parts were replaced at a cost of 2-3 times what a new dishwasher of the same quality would cost but thank you fr a job well done.
It was so great to have my Tag's battery replaced while I wait. I usually would have to send it off & wait like 4 weeks. And pay a lot to have it replace. But not anymore. Julia & Ralph were so helpful & I had my watch back in 10 minutes. I love this place!!!!
Good service. Been shopping here for a few years. I really wish the cosmetic department ladies would be more into there jobs and not act like they work at Walgreens cosmetic department. And this is coming from someone that used to work in cosmetics.
I searched hi & low for bras to fit my large cup size. They have the best selection & have the 32 & 34 sizes unlike most places. They are also so accommodating. Great place if your smaller with a bigger cup size!
This was my 2nd time having to have Sears come out for a minor washing machine repair. It was nice to see a familiar face in that the same technician came to my home.
This store is always well staffed and clean. MY only complaint is that they need more changing rooms.
Had a great experience the other day shopping, customer service was great.