Don’t ever purchase a dog from this place. Unfortunately, this organization is owned by corrupt people who profit off of sick dogs. I am not the type of person to ever leave a review but after seeing the trauma my cousin went through, I would never wish that type of pain on anyone. Please buy a dog from a shelter/ humane society. Don’t shop at places like these that resemble a puppy mill.
Call them! They are the best service I have ever used and affordable!
13760 Old Saint Augustine RdJacksonville, FL 32258
This establishment stold me a sick puppy. I had to force feed her, constantly take her to the vet and take off work because she was so sick. If I knew she was sick I wouldn’t have gotten her. They were rude to me, and I did not get a refund. I got emotionally attached to this beautiful puppy. They told me I was lying about everything. Thanks puppies galore and more! I will stick to the humane society!
"Instructed" to sanitize hands, "Instructed " to not pick up puppies unless purchasing said puppy. Claimed puppy was an "AP" puppy. Not AKC, CKC, or OKC. What is an AP? Way too expensive, and they had two sick puppies in with a healthy puppy. (That was said to me by the manager). Nope......nope....nope.
Absolutely best experience for my family and my dog Wyatt. We absolutely loved it ! They took very good care of my pet/family member.
I never had a love for dogs until I met my mother inlaw. She loved and treated her dogs like her children and I too became the exact same.. along story short, my mother inlaw passed away Jan.5,2017 and I grieved terribly the first couple of months, I had a loneliness that couldn’t be explained..A friend of mines said why don’t you get a dog, After considering, I began to look online and Puppies Galore was one of the first sites I came across, and I called inquiring about a Yorkshire Terrier, they assured me they had some expecting in a week or so to come in... took my info with a promise to give me a call, and just as promised they did, I went in and immediately fell in love with my Bella, from first contact he staff really catered to my needs and were very passionate about my story... they weren’t just a Blah, blahhhhhhhhh, BLAHHH Yeah whatever can you purchase this dog type people, they listened, cried, and showed genuine love and compassion towards me and made my time with them a very happy moment that gave me a sense of peace, something that hadn’t been within me due to grieving my loss.. There establishment and worth ethics in assuring the customers that they took pride in their puppies and wanted nothing other than a healthy and loving pet to make both them and their customers satisfied... Thanks Ladies, I will always support those who took the time to support a complete stranger and never had any problems with it because they were GENUINE professionals who are still #1 in my book 😘
Terrible place. They only care about money and will almost kill your animals to make sure they make as much as possible. They tried to charge us almost $400 for services that were unnecessary and for medicine that should NEVER be given to a puppy. We took our dog there 3 times and they kept recommending test that he did not need and they could not figure out what the issue was. I took him to Maverick Animal Hospital and on the first visit they found the problem and treated him for $78. If you care about your animals do not put them in the hands of these MONSTERS. DO NOT PAY OVER $300 FOR THE WELLNESS PLAN. It only covers annual shots. The shots alone should be under $100 a year. I would say this place is a joke but i take my animals health very seriously and they are only out to get money by harming your pets. DO NOT RISK YOUR PETS LIFE.
Love the puppy store n all the lady's that work there.. always a fun clean place to enjoy some puppy loving..
This IS my new groomer! Not only did she understand the emotional needs of my pugs but she went way beyond my expectations in care and compassion. She is personable, friendly and DOES care.
I took my dog there for a trim. I specifically asked them to leave my shiztu's top knot. And they cut it off. They have you pay up front and then bring out your pet. They said they were sorry but I didn't get a refund or anything. I even sent the manager a before and after photo. I guess money is more important than customer service
When we moved to Jacksonville from NYC, nothing was what we expected. The people here seemed so phony and we felt really out of place and unhappy with every office we checked out. We were so glad to find Dr. G and feel comfortable with a vet open late and close by. He is an absolute doll and a true professional. Our animals are our family, and it was a blessing to find a place to take them to for quality care.Yes, they're expensive and yes, there's always going to be some drops or cream or medication that your animal "needs" but Dr. G truly does care about the animals he treats. He is good at what he does, and we are certain he saved our cats life.Unfortunately the manager Kim is a NIGHTMARE of a person and the least professional woman you could ever imagine. She hung up on me, left me on hold, and then gave me dirty looks when I complained about her to Dr. G. She has such a rude nasty attitude, and doesn't even know how to manage her own behavior, much less a vet office. They also do not appropriately manage their grooming or time schedule. My dog was seen by Dr. G at 9am and was supposed to go to straight to grooming after the visit just for a bath.FOUR HOURS LATER and not one person had returned my calls to check on my dog. I finally got Kim on the phone, and she told me my dog hadn't even been bathed yet.They had jammed my giant Newfoundland in a cage, and left him there for 4 HOURS! Naturally I was infuriated and was in tears on the phone with Kim asking how they could do that to him without telling us.She just kept saying "I don't know, he'd be in a cage to dry anyway" which didn't even make sense because he hadn't even been bathed yet! Eventually after me arguing and crying on the phone with her, she said "Ma'am you need to calm down, you're being ridiculous" and she HUNG UP ON ME!!! I called back and she picked up and hung up. I called back again and she picked up, didn't speak, and just left me on hold. I called back again, and another tech answered the phone and actual took care of me.We LOVE Dr. G, but this incident definitely made us question whether or not our animals are actually being taken care of there. If that's how they treat a crying concerned customer, how do they treat a defenseless animal when we're not looking?How do you leave an animal in a cage for hours without ok'ing that with the owners, or even letting us know that's happening? We can't feel certain that our animals are safe at this vet office anymore.Hopefully Dr. G will hire more professional staff who know how to behave and treat people with respect, and a groomer who knows how to stay on schedule, so that we can return to this office and trust that our pets are safe and in good hands. It's a shame that such a good doctor would be flanked with such horrible management. If you bring your pet to this vet, don't leave them there unless it's an absolute emergency, don't EVER believe a thing Kim tells you, and be prepared to spend a TON of money to keep your pet healthy.