This story happens last week, on July 16, 2018. My better half lost my phone on the beach. When we got to the airport he realize it. Sure, I called My Metro from his phone to suspend my number. In the same time, a good Samaritan found my phone and text my husband about. One second after receive the text, stupid guy from My Metro suspended my husband number instead of mine. So, we are lost in Jax, with no phones, knowing that I can have my phone back ( with all my pics) and knowing that we have a plane to catch. Found my way to this Metro location, close to Jax on Max Leggett Pkwy. Two nice guys working, connected me to Metro immediately , un-suspend all my phone lines, Done.And Miracle happens: Terran decided to drive us back to the beach, to grab my phone and drove us back to Jax, just in time to catch the plane back to Indiana. Talk about customer service...Now, I can brag about his kindness, about his customer service attitude, about his willingness to help. And he does deserve all this. But I also can say, thank you God that you have him working at this store and, gave him the wisdom to help us. Terran, God Bless you and your Family.Sincerely,Ann and RandyIndianapolis, Indiana
Friday evening April 27th, 7:52 pm- walked up to the door and it was locked. I knew they closed at 8, I knocked on the door and this female, (I think), answered the door and told me rather rudely "we close at 7:45". I pointed to the door and she looked at me like I was the stupid one. She begrudgingly asked the slightly older, slightly less ignorant kid behind the counter if it was ok to let me in. He replied that it was. I walked in and the smell of weed hit me instantly. I paid my bill, said thank you, and walking out, the "girl" said sarcastically, "your welcome!". I flipped my lid! We got into a shouting match and I realized I had interrupted a drug deal. Not only is this place the absolute WORST for customer service, I believe Metro PCS the company, knows this place is dangerous, so they are obviously putting their own customers in danger!I'll see what corporate says tomorrow.Stay away from this place!
The worse experience. I will not recommend this place. Poor custumer services. They are rude and disrespectful.
Tried to return a defective phone within 30 days of purchase. The manager (John) refused to help me. Tough luck was his approach. Off to Cricket we go!
Today they set an appointment with me for 9am...but they don't open until 10. Typical for this location. Every time I stop in here (wish I didn't have to, but they sold me my phone), the employees are unprofessional and have no solutions for their customers problems. I have seen more than a few people leaving in a rage, cussing at the employees. Stay away from this branch!!!
I dislike the customer service at your Argyle store Jacksonville Florida 1000% that young lady is very incompetent she would not give her name she's unable to make a simple payment she's inexperienced very incompetent everytime I go to the store is always an issue with both of the females that work there.I've never had a problem on your office on 103rd ever or on Wilson location ever but this office need to be retrained all the way to the manager that run office Mgt my name is Terry Wright please do not hesitate From the manager to the two female employees extremely incompetent at this location.( I would give this story overall F)8540 Argyle Forest Blvd STE 4, Jacksonville, FL 32244
I had walked into this store an hour before they closed. I was tiered and frustrated because I needed a new phone that night. I was pleasantly greeted by Avery & Stephen, after telling them what happen, what I needed, they went strait to work. They where extremely helpful and delightful. Not to mention very patient. We were having difficulties with getting my number changed from my previous network. They stayed open a hour latter with excellent customer service to make sure I got my phone that night. These two men are examples of what real customer service should be. If you want great service and knowledgeable people I would recommend this store. I had such a good experience I made sure to tell anyone looking for a new phone to come to this store.
I would highly recommend this store. The staff is very knowledgeable and helpful. The answered all my questions. I had a problem with my phone and they helped me a lot.
My husband and I were here yesterday to switch our phone service. Charolette helped us and I cannot say enough about here. All the problems we were having she was on top of it, she knew exactly what to do! She went above and beyond her duties and I have never had such great customer service as I did there. If you go with cricket as your provider go to the south side store and ask for charolette she will,put your mind and wallet at ease
Bought a phone tonight and it was reported as lost or stolen. Going back tomorrow for a full refund. This is a display of bad business practices. Had to give it a star just to submit