What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I'm sharing my personal experience with Midas in Ithaca, which has been very positive from a female college student perspective not from the Ithaca area. I would highly recommend this branch if you're an out-of-town university student who needs to have any car repairs because of their reasonable prices and customer service.I have an old car (20 years this year) and I thought I needed to have my drum brakes replaced because of a weird sound they were making. I think it might have been David(?) I saw; he seemed very nice and professional and didn't talk down to me as a woman in a car shop or anything. They said they'd take a look and I signed this paper saying I had a right to a written estimate before they did any work which I appreciated. I left it overnight and then called the next day asking if they had looked at it, and the person on the phone said that they had looked at it and there was just a lot of dirt/rust inside the drum brakes and that they were fine and didn't need replacing. They said they cleaned it out for me and I could pick it up tomorrow.Now normally car shops would charge a fee to have a car looked at and cleaned, and I was expecting to pay this when I picked my car up, but Midas charged me no fee for their inspection and cleaning. I am very impressed with their customer service, and know that if I had brought it in to the last place I went to in Ithaca they would've charged some sort of something. So I was very grateful as a college student with not a lot of money for not having been charged anything. I will definitely be coming back if I have a future problem as this experience shows me they are honest people and I won't be taken advantage of.I know Midas has had some bad reviews in the past but from what I understand they are under new management. I know my personal experience has been very positive and I will be going back.
Poor heat in our Hyundai Sonata 2008. Maguire replaced a thermostat, inlet hose to heater core and added 1 gallon coolant. They had the car for a week. Charged $464.98.My daughter was driving a couple of days afterword’s and said the heat wasn’t hot enough.Since she was coming home in a few days and didn’t have enough time to return it to Maguire I said I would check it when she got home (5 hour drive). I confirmed the heat was poor and checked the coolant, I had to add 1 gallon. It was fortunate the car didn’t overheat and blow the engine.I had the problem before and had back flushed the heater core myself and notices the heater core hose connections at the firewall were corroded. I had figured Maguire would replace the heater core.The thermostat was not the problem, the heater core needed to be replaced and I had it done in my hometown. Beef with Maquire is they should have replaced the heater core. The thermostat and hose were not the problem. I was charged $464.98 for work that was not needed and was high for the work completed.
This is not an honest business.My wife and our five year old daughter took our 2004 Outback in to get a NY state inspection. We had forgotten and were overdue. They said that the serpentine belt was falling out and failed us. They wanted $115 and said that would pass us today. Fortunately my wife felt like something was fishy (first guy said cracked, second guy said falling out) did not agree to do the service.Three months ago we had recently paid to have our belt replaced at another shop. At first I gave Goodyear the benefit of the doubt. When we had the belt replaced we also had a lot of other work done, and were under a tight deadline. Perhaps the other shop accidentally neglected that repair? No. A visual inspection showed that this was definitely not the case. The belt was in pristine condition.I went back the next day and had them reinspect the car. It passed. I then brought the manager out to the car, showed him the belt and showed him his estimate from the previous day saying that the belt was “falling out”. He brought his team out including the tech who had previously inspected the car. Each of them played dumb making statements similar to “I don’t know what happened”, “It did not look like that yesterday”, “Maybe we made a mistake, maybe not”. Their response was totally non-apologetic and unsatisfactory.This was not a mistake. No one could look at that belt and think it needed replaced let alone warrant a failure of inspection. In this instance we were fortunate in that we only had to pay the $10 re-inspection fee, but I do plan to follow up with the district manager and potentially NY state DMV.It sickens and angers me that there are businesses out there that try to take advantage of women with children by lying to them about services that they do not need. This is one of those businesses. Do not give them a dime.
VERY RUDE!!!!! Not willing to talk to anyone unless they have cash in hand.....
Sold my daughter a car with book value of $7k for $10k. Ok, that was her inexperienced 19-year old fault. But since then she has had to sink thousands of dollars into it. This guy is a classic used car salesman and should be avoided at ALL COSTS.
We took three cars here to have them detailed. Ron and Jesse in the service department are a real class act: intelligent, friendly and funny, and attentive. By the time we were finished, all three cars looked brand new (a 97 Rav4, a 2007 Tundra and a 2003 Impreza). It is terrific to see a business that takes customer service so seriously. Also, George the detailer has been doing cars for 30 years and knows what he is doing. Maguire is lucky to have him and so are we! Many thanks for doing a great job.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.