First time ever getting a pedicure. I did the spa one. It was wonderful. Everyone was very friendly. Also had massage also wonderful. Will definitely go back.
Absolute horrible service. I called to make an appointment and Ashley thought that the phone was hung up on and started talking about what a b**** I was to whatever customer she was working on... I yelled into the phone that I was still on the phone and why on Earth would she talk about me like that because I've been nothing but nice to her. I should have known that that was the caliber of person that she was because she would gossip to me about other clients. So if you don't want anything passed around or don't feel like being talked about negatively behind your back I suggest Lee Nails. They have been amazing and if something is wrong they take care of it and always take me at the last minute. Kathy and her husband both work very well together running that business.
I just had a terrible pedicure here. I do have to say my nails look good!! Overall, tho, very rough - I kept pulling my feet away & minimal effort put into the procedure, especially the massage part. I never got the shoulder massage. Extremely disappointing. This is my last pedicure there. If you go, ask for Charlie. He's great.
This is where I get my hair highlighted at school. People act like you can trust no one in Ithaca but they do a good job at a normal price. I enjoy going. Straight forward and clean. Still feels like a high quality salon.
Terrible !!!!!! Service is terrible ... completely clueless .... They do not care about how long you wait , and they are careless , they stop working to talk on the phone , they are rough on you and don't apologize when they hurt you ... I had the short man work on me , I had a broken acrylic nail that should've been replaced ... Instead he filled it ... He Globbed on the acrylic stuff made a big bump and kept using the electric file and kept filing and filing he filed so much he was burning my nail my real nails underneath .... I asked him several times to stop that he was burning me .... He kept filing even after I asked him to stop !!!! .. The nail was so sore ... It was stinging for days I couldn't even put pressure on the nail for weeks ... I called the owner to express my concern all she said was come in I'll fix it ...there was no fixing it it was too sore to touch .... Almost a month later the acrylic nail is still on I saw black underneath I gently removed it now I have a fungus growing underneath my real nail ... No apologies no reimbursement just I'll fix it there is no fixing it !! Never again !
Why have a business open until 8pm if there are no employees to fix their own mistakes at 7:30pm??!! This is ridiculous. Normally, I am not one to write reviews, however, I spend over 100$ on a fill and pedicure only to have two nails break down the center not 18 hours later. I rush up the hill to find one person at the counter and another finishing up a set of nails to be told they had no one to fix it that night and to come back the next day. I informed them that this was done the previous day, and that I work all hours they are open but was still told that they had no employees working and to come tomorrow for it to be fixed. This is the worst customer service I have every experienced...especially when being told there are no employees staffed while gesturing to one presently working. If you're charging someone outlandish prices for poor quality that breaks while opening an eyeglass case the VERY NEXT DAY, you should be willing to rectify that. Even if it means you're working until the time posted on your business doors.
AVOID THIS PLACEI am giving only one star to this salon because I cannot give less.I had an appointment there about three weeks ago and my hair was cut by some young hairdresser (not Julie) that works there three days per week. I am a man, have short hair and clearly don't mind paying top dollars to get a good haircut. The best places in town charge $45 for a males haircut and I was fine paying this much (it was my first time at this salon as my usual place was closed for a couple of weeks in June). Hairdresser: she was amicable, friendly and nice. I don't remember her name (Carry? just remember she said she was from Trumansburg and that she was young). Conversation was very conventional but she was clearly very inexperienced. I asked for a short haircut with an edgy look and she seemed to understand what I was asking her to do. Haircut: a complete disaster. She insisted on using sissors when it was obvious that she absolutely did not know what she was doing. Hair ended up completely uneven on sides and back. She was so ashamed that she did not even show me what she had done with a mirror once it was over. I had to ask her to cut some more on a couple places just so that it would not look so amateurish. I asked for edgy not for redneck trashy with head left with holes in hairline. That she asked me for $45 for this disaster was a perfect reminder of how pathetic the situation is in Ithaca when it comes to getting anything slightly elegant or tasteful. It's upstate NY pretending to be a big city (and charging big city prices). What a shame. Conclusion: There are a couple decent salons in town and it is not my role to advertise them here, but if you want a haircut, take a bus round trip ticket to the city and spend the day in a civilized place, see some friends and get a haircut somewhere the prices charged are actually fair. This salon will never see me again.PS: I have actually thought carefully about writing a review. I waited three weeks before deciding to do so. But seeing myself in the mirror every morning is such a reminder that I am fed up with it. I don't usually write reviews either. I just hope to avoid others to go there without knowing what my experience has been.