I NEVER Recieved my $160 dollar Order!! My VALENTINES DAY was ruined And I didnt even recieve A simple call from the store with an Explanation for the delay!! I will NEVER order another Edible Arrangement Again in My Life!! I will make sure to tell All My friends And Family to Never Purchase from the 1214 W 43rd location, Only Unless if they want to Ruin A very SPECIAL OCCASION!! My wife is currently experiencing Post Pardom Depression And I made this Order to lift her Spirits Up and Make her Smile During the Most toughest time of Her life!! That was Freakin Ruined, and all you guys did was make me look like A selfish and careless idiot!! I cant believe this happened All I wanted was to make my wifes Day After Such a Hard time for Us and Our 2 daughters!! Thanks again today(2/15/18) My Wife almost suffered A seizure And An ambulance had to be called because of the depression Medication she took because she could no longer handle her Current Condition!! Maybe if my ordered Would Have arrived she wouldnt have been so Down on herself and All of this could have been prevented!! The Note I expected her to recieve with her Arrangement was Suppose to Make her day, Make her smile, lift her spirits, Let her know that her family loves her and cares for her, to Get her Mind off of all her problems shes currently experiencing!! Thanks Again to EDIBLE ARRANGEMENTS ON 1214 W 43RD FOR RUINING SUCH A SPECIAL DAY, FOR BEING UNABLE TO HELP ME PREVENT MY WIFE FROM POSSILBY BEING HOSPITALIZED, AND FOR LOSING A VERY LOYAL AND VALUABLE CUSTOMER!!
If you have a special occasion to have a gift delivered for, you will not want to use this store. I ordered a small fruit arrangement to be delivered to my mom for her 60th birthday for $80...it was not delivered even though I followed the tracking service they have online all day until the notice came that it was delivered. When I called the store this morning there was no explanation, I was simply told "We have your order and will deliver it today." When I explained that I was frustrated since yesterday was her birthday, and today is, well...not, I was met with silence. No apology, no explanation. We waited from 8 a.m. until noon and my mom called to ask if she could leave her house to go out for lunch. I called the store to see what time it would be delivered. The man who answered the phone this time said, "We cannot guarantee delivery times." When I said she'd waited for it all day yesterday and I wasn't inclined to have her wait a full day on Saturday--the day after her birthday--when it still might not even be delivered at all, he said she'd only have to wait until 5 p.m. I told him this was not acceptable and cancelled my order. He said that would not be a problem since the order still had not even been assembled, much less left the store for delivery. No apology or explanation was ever given. Please avoid this store at all costs.
The ONLY STORE in Houston that offers fruit smoothies and lemonades!!!!Great location and great service!!\\Keep it up guys at EA Heights!!!
Very poor service. I had a groupon and decided that I wanted to given it a try. The groupon was for a box of a dozen apples/strawberry. In the discussion board for the groupon, Angela from the company said you can get all strawberry or all apples or mix. 1st phone call, they fought me on it, and said call me in the AM so I can call the owner and confirm. I asked..."Well can I order and get it same day if I do this" (groupon stated it needed 24 hours advance notice) He said yes.2nd phone call (the next day). spoke to an absolutely RUDE employee. I stated I would like to get 3 boxes of all strawberry. She said no, I can only get MIX. I went through the WHOLE conversation again stating that it should have already been approved. She called the MGR and got it approved then said it would take 24 HOURS to get my order. I then said no, the fellow yesterday said I could order same day. FINALLY after some conversation in the backgroud, she said yes. I told her I would be there between 5:30 -6:00 pm. I went to Edible arrangments at 5:37. Employee said that I had already picked it up this morning. I said no, I placed the order this morning and said I would get there by this time. He kept saying but I already picked it up. I said apparently not, since I'm still here. I said I wanted my 3 boxed of Strawberries. AGAIN, he said I can only get MIXED. At this point, there was about 4-5 employees standing around listening. I told him no I went through this 2 x before and even showed him the groupon discussion board where Angela said yes. He then looked at it and then said 'Oh, I believe you." He then said well, it will take 20 minutes because it will have to be done now. I finally was able to get my 3 boxed and FINALLY a new employee came out to give me the boxes and apologized. That was the FIRST and only apology I got from them, at the very end of everything. RIDICULOUS. I will NOT return to this location again. Maybe not even Edible Arrangments again. This was my first time and the experience was HORRIBLE.
Went to buy my father-in-law a gift for Christmas. You know the man who has everything. Someone told me, about this this place. I went in, looked through their catalog, made a few changes so it would be perfect to his tastes (1/2 Chocolate covered strawberries, 1/2 plain, chocolate covered bananas, partial chocolate covered pineapple flower wheels and plain pineapple flower wheels and grape skewers in a round ceramic drummer container.) He loved it. We all snacked off it for 3 to 4 days. Great gift idea. Were going to do again for another occasion.