My Mom is on dialysis and needed a gel seat cushion. I called this company and not only did they have one in stock, they offered me a small discount if I would pick it up. I was so happy but this place is a little difficult to find, I am not from the Akron area, so I called from my car twice and Tiffany said just drive towards me and she walked a block to wait for me at the corner and told me how to enter the one way street. She is a 5 star employee in my book. Thank you for the extra effort. Love this business. Highly recommend
I was doing dreads & one of the workers there told me to use bees wax & apply heat to it to dry it, I'd never used it and I told her that & I did it and now I can't get it out of my hair. She completely lied about how to even use bees wax just to get a sale and I am PISSED. It took me over 15 hours to undress my hair & now I have to strt all over because she told me my hair "wouldn't lock right" with out It & then I come to find out she doesn't even know how to use the wax she gave me instructions on. I am livid
Worst service I ever had at a pharmacy. On 10/8/16 I called about my prescription being filled,,,,"they said they don't have it" I said yes you do cause I gave it to you along with the other one on Wednesday the 5th at 300 pm.. They kept saying WE CANT FIND IT ,,, YOU NEVER GAVE IT TO US.. I called back on sunday 10/8/16 ,,,, Same story over and over again I never gave it to them......""NOW WHAT DO I DO""" The phone rings 2 minutes later,,,,, ITS CVS---""""WE FOUND IT"""" Who's fault is this???? NO MINE!!!!!!,,,, THEY NEVER SAID ONE TIME THAT THEY WERE SORRY OR EVEN CARED ABOUT ANY INCONVENIENCE TO ME....AND THIS IS GOOD SERVICE?????
Enjoy the experience and the employee's are very helpful , fully stock shelves and pleasant atmosphere , I will continue shopping at Royal's
Tried to transfer Rx's for my mother and they turned us away right off the bat when they heard the insurance. First the pharmacist John said they didn't take her insurance, which they really did. After pushing the issue enough he admitted that they do take it but they don't get reimbursed well from them. He also wasn't excited about the idea that she has a control substance Rx and transferring 7 regular Rx's. In the end he pretty much admitted it would be too much work and it was not best for his business. Well, he doesn't understand business very well because I was bringing more than just her over to the pharmacy. I was bringing my whole family. So i'm pretty sure the pharmacy would of made a profit from this. You would think a small-town locally owned pharmacy wouldn't treat their fellow citizens this way. Really short-sighted thinking on his part.
Horrible customer service! The employees are very rude. Anytime I fill a prescription it's never ready for pick up,even when I come at the pick up time given to me ..horrible horrible horrible
Rude an unaware of the definition of customer service.I would have selected negative stars if it was an option.
Always get great service when I go in for something !! Very helpful and knowledgeable about there products !!
AVOID AT ALL COSTS!!! Damaged highly valuable artwork and didn't so much as offer an apology (even though he admitted to it), delivered WEEKS late (when at all) and charged more than his quoted price! I cannot stress enough how poor a businessman this crook really is. Sketchy, shady, scandalous don't even begin to describe it - criminal is more apt. STAY AWAY!!!