The Groomer

Do not take your dog to this groomer!!!!! Awful service! The owner and staff are rude and the prices are misquoted. I will never ever bring my dad back here. I rather pay more than come back here.

DO NOT GO HERE!

ANNIE, the owner, HAS NO CUSTOMER SERVICE SKILLS & NO HONESTY! I am a first time dog-owner--other than growing up w/ my parents' German shepherd who's nvr been 2 groomer. I adopted my 12 year old chow chow mix, Mellow, from the shelter in September & referred 2 this place because they were cheap. (DON'T LET THE PRICE FOOL YOU). Mellow is very friendly & chill, who's had his teeth CLEANED W/OUT ANESTHETICS! Not at all aggressive like Annie told me chows were.

I've had TWO incidents:

2 weeks after I'd adopted Mellow, I realized he had ticks. After going to the vet, I brought Mellow here 4 a tick bath. Right after we got home I found 3 more ticks on Mellow—2 dead and 1 live. I called, told them the situation, and asked how long it takes 4 the tick bath to be effective. Annie called back 2 say it wasn’t their fault & that my house & car was tick-infested! I went to get second opinions from my vet, other groomers, and the internet. They all said that tick baths normally take up to 48 hours to work and that I’ll b seeing them drop off Mellow. I was disappointed in how Annie handled this situation. Instead of blaming the customer, just admit that ticks are difficult to deal with and that you've done your best to treat my dog.

I'd called earlier last week get a quote 2 get Mellow's legs evenly trimmed (bc I'd tried 2 shave Mellow's legs 2 reduce dirt trekking & it ended up looking patchy) & was given a quote for $25. When I called, I introduced myself & told them that my dog, Mellow, was a client, & then relayed why I was calling. I made an apt 4 Mellow here bc I'd been here & it was the same price as everywhere else. I took Mellow in for his appointment @ 12pm. They took Mellow to the back & I went over the service w/ the receptionist. I asked for a close-as-possible shave. The lady asked, "Like a poodle-shave?" I, not knowing the correct terms, said, "Sure, if that's what it's called. I just want a close even shave." Groomer called @ 3:05pm saying that they couldn't poodle-shave my dog's legs bc he was a chow mix. I said fine just shave as close & evenly as possible. Talked again @ 3:24: they said Annie can do the poodle-shave but they'd charge me an additional $30 + $45. I said, "Wait a minute. I was quoted $25", this lead 2 a huge argument w/ Annie screaming in the background "It's her fault...She should've told us what breed...She's been here before...We NEVER charge $25 for a feet trim" etc, while I spoke w/ the reception on the phone, & ended w/ me saying "Give me 10 minutes. I'll be right there." I'd arrived, expecting professionalism, instead Annie yelled at me saying I should've told the lady on the phone Mellow's breed, that I was intentionally deceptive, that if any groomers knew I have a chow they'd never quote $25, that NO GROOMER would trim a chow's feet. I explained that I didn't know that I was supposed 2 tell the breed, I didn't know it mattered, & I wasn't asked (it's her job to train her workers properly). Annie accused, "Why didn't YOU finish shaving ur dog. Did he try 2 bite you?" I WAS APPALLED! No, he didn't try 2 bite me. I just wasn't good at it! I'm not a profession pet groomer, like her. After 15 mins of arguing w/ her, I took my dog, paid $25 (FOR A BATH that I give every week at home) & left.

ANNIE WAS WRONG. Right after, I found a groomer who poodle-shaved Mellow's feet for $20! She—was nice & understanding—informed me that she has unsatisfied customers from Annie come 2 her for help and that she always hear horror stories from this business. Thank god, I'm not the 1st one. Back 2 Mellow, he was done UNDER 20 MINUTES!

Annie's behavior was unprofessional & unethical of a SMALL BUSINESS OWNER. She doesn't value her customers at all! I did not appreciate her actions & how she handled these situations.

I love this Groomer.Found them by accident after my little Silky Terrier was scalped at Petco.They did a great job on her and she was only there for a couple of hours.A quick shopping trip and she was ready to go and looking adorabe with the pretty bows in her hair, I .loved that little extra touch.Have referred several friends over here already.