Wilmington, DE Take Out Restaurants

First time there and i have to say the worst service EVER, you can have the most awesome atmosphere but looks only go so far. If their business was based on looks than it's successful but its a restaurant and they are less than professional.They claim it's a laid-back atmosphere that keeps their crowd coming back for more.I don't believe this to be true, considering it looked pretty empty during rush hour lunch.First off we were greeted by a man from another room, telling us to pick any place to sit. He didn't even come over to greet us face to face.We sit down and our waiter never introduces himself but hands us what looked like plastic dollar store 3x5 picture frame album and walked away after taking our drink order.I was not really sure if they wanted me to look at pictures??? since there was no logo on the outside of their "menu, photo album thing"so i open the sea foam green picture album to see hand written VERY HARD TO READ menu pages photo copied in the plastic sleeves where photo's go.We never saw our waiter again after we ordered.( NOTE I ORDERED A BLT..... NOT THAT COMPLICATED AND SHOULD NOT TAKE AN HR)we ordered at 12:35 and by 1:35 still no food and no refill of our drinks. I finally wave down a man at the bar whom i'm not even sure worked there or not.No one wears uniforms so you really don't know who works there and who is a guest.I ask this man from the bar why its been an hr for our food since our waiter was MIA and the man replied "oh get use to it the food service is slow here and it depends on when your order went in to when it comes out."I look around and say there are four people at the bar how slammed could they be to cook a BLT.Then another customer hears me and says, yea they are VERY slow here to cook food so eat before you come and by the time it comes you will be hungry again. Doesn't that defeat the whole purpose of going out to eat if you have to eat before hand??? no one in their right mind would wait an hr for a BLTAll i can say is if you want a "laid back" atmosphere for friends then fine but don't call yourself a business.b/c that's disrespectful to REAL RESTAURANTS. Who bust their behind to give both surreal fun atmosphere and can still give good food service, b/c they put their customers first.Obviously your guest are not priority or you would not be so laid back in your services.... I would LOVE to invite CHEF RAMSEY to your place who would say that while your place is "pretty and eclectic" your place is a joke when it comes to service, menus, and staff.